eDreams has a rating of 4 stars from 10,935 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
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It was a good experience. I was attended to and got the help I needed, although the voice of the customer service was not clear and audible. I wasted more call credit 😞
I booked return flights through eDreams & got a great deal.The site was easy to navigate.Confirmation of booking was sent really quickly.
The service is considered very good and excellent, and I believe it is safe. Despite my hesitation in using this application, I have regained my confidence in using this application.
It was great, easy and fast. Thank you. I will continue using it.
Easy to navigate and pay for the price you see. No added fees or additions. Quick confirmation of booking and payment.
Easy-to-use environment, reasonable prices, and reasonable discounts
Nice experience overall, simple steps and pretty easy, i recommend this to anyone
It was easy journey and I hope the flight booking will be great as well
Everywhere I looked there were extra fees. Price was still low.
Straight forward website and easy to navigate. No problems with choosing my seat.
I had booked specific dates for the change of flight. When my flight change was approved, I saw completely different dates. It was an issue on the company's side. I had to make several phone calls and wait over 72 hours for the issue to be resolved. I had a mixed bag of great call representatives and rude representatives. You get your problem solved but you have to keep calling them.
Dear Elicia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was smooth, booking was easy and I received everything in less than 1 day
Very easy and straightforward to book no nonsense and prices where good
So far so good looking to give this trip as a wedding gift hopefully I can transfer information to them with no problems I will let you know thanks
Very good, it was very easy as usual because l have used eDreams before for travelling.
Booking was very simple, I was just a bit concerned because after my booking I got an email from the airline my ticket went through saying that the booking wasn't completed. Luckily it was just a system error so I called them and got things straightened out. My only concern was that maybe sometimes between eDreams and the airlines things don't always connect right.
Answer: Dont believe them. They are a scammer company and just tried to scam me out of my funds. Contact your Credit Card company and file a dispute. SDreams methodology is to frustrate you until you give up from wasting so much time and they get to keep our money. Your Credit Card issuer is on your side and will revers the charges
Answer: Yes I would like to participate in a class action law suit against this company who has no customer service or any way to get money back! I lost $5807 to this fraudulent company and want it back
Answer: I have the same issue. There is no help (from them) available. I gave up calling after three months... which I am sure most people do; they count on this. The savings is modest with their pricing; and hey charge for rescheduling. I rescheduled and after three months still have not received my new ticket. After many phone calls (the wait is VERY LONG to be connected to someone) I gave up; they count on you giving up. An expensive lesson - do not use them.
Dear Gary,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care