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eDreams

Overview

eDreams has a rating of 4 stars from 9,385 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time and flight ticket. eDreams ranks 1st among Travel Deals sites.

This company responds to reviews on average within 3 days
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How would you rate eDreams?
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Lithuania
1 review
0 helpful votes
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Everything is ok
January 1, 2025

Needs more information about baggage dimensions and size!

Date of experience: December 22, 2024
Slovakia
1 review
0 helpful votes
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Perfect 👌
January 1, 2025

Everything went exactly to plan 💯
I would fully recommend using edreams

Date of experience: December 22, 2024
Massachusetts
1 review
0 helpful votes
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Very convenient
December 31, 2024

Why didn't I enter my identity information when I used the platform for the first time?

Date of experience: December 21, 2024
Croatia
1 review
0 helpful votes
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Avoid
November 11, 2024

I recently booked a flight through eDreams and was automatically signed up for a "Prime Account" subscription without my consent. There was no clear notice or option to opt out of this subscription, and the charge was processed without my approval. I certainly did not intend to sign up for such a service, nor did I store my payment information intentionally. This type of automatic enrollment feels like a deceptive practice.

Furthermore, the only way to cancel this imaginary subscription is via a phone call, which I attempted, waiting for 20 minutes without any response. Not only did I waste time, but I will likely be charged an additional unknown amount for the call. EDreams also lacks any accessible contact for requesting a proper invoice or discussing subscription terms.

It's truly unbelievable that such scammers can operate in 2024. Avoid eDreams at all costs! I strongly advise others to stay far away from this company and their "Prime Account" service to prevent any surprise charges.

Date of experience: November 1, 2024
John T. eDreams Rep
5 months ago

Dear Mislav,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Egypt
1 review
0 helpful votes
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Problems
December 7, 2024

I arrived and i had booked for all-inclusive and they had me as B&B, the breakfast was inedible.
In the room,the below didn't work.
TV
FRIDGE
INTERNET
SHOWER
AIR CONDITIONING

THIS IS TERRBILE

Date of experience: November 27, 2024
John T. eDreams Rep
4 months ago

Dear Bruce,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

GB
1 review
0 helpful votes
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Very good
December 22, 2024

The service is amazing I love that and I recommend for anyone want to booking a flight

Date of experience: December 12, 2024
Spain
1 review
0 helpful votes
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Good
December 30, 2024

Very good experience and quality and its an easy flight
Thats all

Date of experience: December 20, 2024
Portugal
1 review
0 helpful votes
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Affordable
December 31, 2024

Amazing crow everyone so nice and
hamble especially its landing on time

Date of experience: December 21, 2024
Malaysia
1 review
0 helpful votes
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Efficient
December 31, 2024

Hassle free and user friendly. I like that most about this platform.

Date of experience: December 21, 2024
Israel
1 review
0 helpful votes
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It was fine
December 24, 2024

I don't know why I haven't received the e-ticket number if possible, explain it to me

Date of experience: December 14, 2024