eDreams has a rating of 4 stars from 9,385 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time and flight ticket. eDreams ranks 1st among Travel Deals sites.
Needs more information about baggage dimensions and size!
Why didn't I enter my identity information when I used the platform for the first time?
I recently booked a flight through eDreams and was automatically signed up for a "Prime Account" subscription without my consent. There was no clear notice or option to opt out of this subscription, and the charge was processed without my approval. I certainly did not intend to sign up for such a service, nor did I store my payment information intentionally. This type of automatic enrollment feels like a deceptive practice.
Furthermore, the only way to cancel this imaginary subscription is via a phone call, which I attempted, waiting for 20 minutes without any response. Not only did I waste time, but I will likely be charged an additional unknown amount for the call. EDreams also lacks any accessible contact for requesting a proper invoice or discussing subscription terms.
It's truly unbelievable that such scammers can operate in 2024. Avoid eDreams at all costs! I strongly advise others to stay far away from this company and their "Prime Account" service to prevent any surprise charges.
I arrived and i had booked for all-inclusive and they had me as B&B, the breakfast was inedible.
In the room,the below didn't work.
TV
FRIDGE
INTERNET
SHOWER
AIR CONDITIONING
THIS IS TERRBILE
Dear Bruce,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very good experience and quality and its an easy flight
Thats all
Amazing crow everyone so nice and
hamble especially its landing on time
I don't know why I haven't received the e-ticket number if possible, explain it to me
Answer: Dont believe them. They are a scammer company and just tried to scam me out of my funds. Contact your Credit Card company and file a dispute. SDreams methodology is to frustrate you until you give up from wasting so much time and they get to keep our money. Your Credit Card issuer is on your side and will revers the charges
Answer: Yes I would like to participate in a class action law suit against this company who has no customer service or any way to get money back! I lost $5807 to this fraudulent company and want it back
Answer: I have the same issue. There is no help (from them) available. I gave up calling after three months... which I am sure most people do; they count on this. The savings is modest with their pricing; and hey charge for rescheduling. I rescheduled and after three months still have not received my new ticket. After many phone calls (the wait is VERY LONG to be connected to someone) I gave up; they count on you giving up. An expensive lesson - do not use them.
Dear Mislav,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care