eDreams

Edreams is a very bad company that makes you pay for an insurance and flexibility but when you actually need to change your tickets they don't allow you any changes. The terms and conditions they explain to you are so restrictive that you cannot do anything except buy another tickets. I have been reading the terms and conditions myself and couldn't find anywhere the journey has to be the exact same stops.
And to know this informations you need to spend 3 hours on the phone with them, calling them several time because the phone just hang out suddenly.
I definitely recommend this company to nobody!

First of all does it make sense? To write a review? What is the benefit? I put a review, and so what? They did not return my money up to now. I bought ticket on 4 October 2021, for 2 People it costed me 28 000 Russian Rubles. E dreams did not return my money. It is crook Company. They will never return your money, these are the thieves. Professional bandits. They will write to you apologies and all sort of nonsense and yet continue stealing your money. I paid with credit card, I lost so much money for 1 year paying interest. These people do everything purposely, there are some petitions against them, they dont care. Thieves don't care, thieves do not have curtesy

Worst costumer service ever! Impossible to choose a date to travel when the company cancel a flight! They don't let you know in advance and they make u wait for ever! Such long wait I been calling them 5 times already and my problem it's not fix yet! Unbelievable I never see that in my life!

I am satisfied, I would recommend it to anyone. Reservation and confermation were made very quickly.

My mother has been stuck at the airport for 3 days waiting for these people to get back to us after her flight delayed and made her miss her connection flight! I called them talked to them, used their website chat which is a joke. My 57 year old mother had to sleep at the airport for 3 days because apparently we shouldn't book a flight until they get back to us. Its been 6 days now and nothing. They said 72 hours at first and then 24 hours. I guess hours work differently at eDreams. An absolute joke. Not the type of people you want at your side when things don't go right. Put your money elsewhere. You have a better chance at getting help from a rock. Zero ratings for zero help we got.

I booked a return flight for a fix price on their page but then I realized that I have been charged almost two times the ticket fee.
I have spent hours trying to call them but no success. Scam chat line and no way to complain.

I would say the receipt should go instant with a reservation confirmed. Also, some interactive customer support and not auto booth Kris. The airline confirmation reference number didn't not matched with the Airline company. Please make sure to give a proper reference code.

I asked several questions, but I didn't get the exact answer I wanted. I'm angry that I was charged an unknown service fee after trying to make a reservation at a low price, but now I'm going to give up because it's annoying.

THIS WEBSITE SCAMMED ME OUT OF MY AIRLINE TICKETS. THEY TOOK $1289 AND MADE LIES AND CLAIMS ABOUT THE AMOUNT OF MY TICKETS. THEY ASKED ME FOR SCREENSHOTS OF EACH TICKET PRICE BECAUSE "THEY DO NOT HAVE ACCESS TO THAT INFORMATION"-- THAT IS THEIR JOB! IT TOOK OVER AN HOUR TO GET A LIVE PERSON ON THE PHONE FROM INDIA AND IT WAS A DISASTER! NEVER BOOK WITH THEM! I WOULD GIVE ZERO STARS IF POSSIBLE AND LOOKING INTO SUING THEM FOR THE LIES AND CHEATING ME OUT OF MY MONEY.

Location: US

Its very bad that I need to call because during the booking you wrote on the pop-up that I can cancel my membership online! Its scam.

I booked a flight through edreams, the airline unilaterally cancelled the flight but refunded the passengers, including for my ticket on Sep 13th 2022. Edreams has still not refunded me the amount and no way to reach them. Just some bots who do not entertain any request.

It is a total scam worst exeprience ever, no follow up no way to contact. Never ever use these agents

The online ticketing failed to purchase the tickets within the time alloted, so I called their support line which is near impossible to get in touch with. The online system processed the und transfer but did not issue any tickets. The customer service purchased an inbound ticket but canceld the outbound ticket. The system kept updating until the day off travel that all tickets were available. After trying to board 24 hours before departure the airlines would not let us board. The travel agency and airlines blamed each other for the canceled ourbound ticket. Had to pay the airlines an enourmous amount of mone to get a one way ticket.

Location: US

We accidentally cancelled a booking an a few minutes later we wanted to reverse it and there was no option to go back. We were never asked if we were ok with the refunded amount, which was wayyyyyyy lower than the money we paid. They steal when they get the chance and if you try to contact them no human will ever respond, only robots. Please help this world and end the future of companies like this one. Buy your ticket elsewhere, do it for the sake of the world! Please!

I bought a ticket online and input my full name. When I received my booking, my middle appeared as my surname and my surname did not appear on my reservation. An obvious glitch in their online booking system. I called the company and could hear a noisy call centre in the background and my customer representative was Indian. Automatically, I knew that this was an overseas operation hiring cheap labour to scam money from people and the company not taking responsibility for their errors. She told me they could change my name unless I paid extra money. I told them I should not be paying to change my name and it was their error to put in my correct details. She then hung up on me and ended the telephone conversation. From this experience I can truly say that they do not care about customers. They are thieves and will rob you. Shame on you. EDreams are an absolute nightmare. Utter scum.

I purchased an air line ticket with insurance "cancel for any reason" last April. I cancelled May 3, I was told initially that the airlines are taking 30 to 60 to process the refund request. 60 days turned into up to 6 months. October 24 I received an email stating that my documentation was sent to the airlines and that the airlines are taking 10 days on average to review, since then I've called every 10 days... the last agent I spoke to actually was indignant, telling me I should be patient and just wait...Dec 29 still no refund

It's the fact that you can't call a real person for me. I paid for my flight and they said the airline cancelled the flight. I called the airline and the booking never existed. I flagged it as fraud with my bank that still has to conduct its own investigation before a refund. Don't. Don't do it ever - deal with the airline directly

Terrible, disappointing & would not use again

1. Edreams never informed the airline of the luggage we'd paid to check
2. They did nothing to rectify the problem when we informed them there was no record of our checked in luggage on the boarding pass
3. Edreams told us to repay the airline to check in our luggage & they'd refund us- confirmation of repayment sent in writing.
4. It's been over a month & still no refund even after numerous promises they would refund us in full.

I just booked a flight today through eDreams and hr later I called them to cancel it and want refund. On their website, you can cancel with a full refund within 24hrs of booking. I called them 3x, saying that, they can't cancel my flight and advice me that I have to cancel directly through the airline where I'm going to fly with. I bought the ticket through your website and why do I have to call the airline and have them do your job? It's bullcrap! I highly NOT recommend this eDream.net.

I had a canceled flight and for 1 year I have been waiting for my money back. Communication with them was inefficient; I contacted them several times without any result. I also sent emails, I tried to call, but nothing. The application is difficult to access, information is missing, it is not at all malleable for users. I will never buy plane tickets through this platform again. I do not recommend it at all!

Simple. No issues. I have used edreams several times, and have had no issues.

Stay away from e-dreams. I booked a AeroMexico flight through their website more than a year ago. The airline cancelled the flight due to Covid. After about a year of waiting, Mexico Air apparently refunded the money to e-dreams but e-dreams did not forward the money to me. I contacted them by phone, was placed on hold for two hours, and finally spoke to a customer service representative. The person said she would check into it and get back to me. Of course she never did. I called them again (this time the wait was three hours) and she said the same. I called a third time with the same result. It has been more than a year. It is clear that they stole the money and have no intention of issuing the refund. Stay away from these crooks.

During my booking, process they advertised a fare with free check-in bag included. Even after booking, the confirmation email says that I'm allowed a 20kg check-in bag. However, the air company showed a carry-on only

For 2 days tried to call the eDreams without any luck. The phone number they provided does not exist, and the calls didn't go through.
Finally, after chatting with customer support, I was informed that a have to pay for my check-in regardless what the confirmation email FROM THEM said. Unable to help, he redirected me to a link to file a claim.
Filed the claim, and their response was
We are sorry for the confusion we created but you have to contact the airline directly and pay for the bags.
So I ended up paying extra to checkin my baggage.

This was my second time dealing with eDreams, and unfortunately, both experiences left me disappointed. In both cases, I encountered issues with luggage allowances, and upon reading other reviews, it seems I'm not the only one who has had a bad experience in this regard.
They intentionally mislead and then scam you.

But hey, I do take full responsibility for my part, as the saying goes:
"You fool me one, shame on you. You fool me twice, shame on me"

I booked with eDreams in September 2021. They took my money, then canceled the flight telling me it was the airline (Lufthansa) which had canceled. Which was a blatant lie.

They basically pretended that I had booked a flight, then cancelled it and to this day (6 months later) still owe me more than 70% of what they took from me. No flight, a meager reimbursement of about 200 Euros (they took almost 900 Euros) and lots of effort on my part trying to retrieve the money.

Cheaters all around. What they do is criminal and illegal, and I hope someone shuts them down soon so no more people will be cheated out of their hard-earned money.

Very dissatisfied in Denver.