eDreams

Avoid at all costs!
We tried to book flight from edreams on February 2021. The booking never went through, they never issued a ticket, we then booked flights through another airlines, but their payment partner deducted money from our bank account and transferred it to eDreams (payment partner has provided us proofs on this). But eDreams tells that the booking was not successful and they have not received money and refuses to even confirm in writing that the booking was not successful. We have been calling them every week and receiving answer that the issue has been forwarded to finance department since last 2 months. We are still waiting to hear from them.

Dear Madam/Mr
I can't set password on my eDreamsPrime account.
I clicked on the password setup link from email and went step by step: Welcome to Prime, How it works, Password setup and when I enter the password and the green confirmation lights up and I press Add account password nothing happens and the password is not created. I tried repeatedly but it doesn't work. If it doesn't work, I would like to cancel the Prime 30-day free trial account.

Sincerely, Michal Mednansky

Do yourself favor and buy from legitimate companies or directly from airlines. As soon as you enter you credit card info, edreams discount is removed and price bumps up to original price.If you dont pay attention, you are one click away from payin full price. "Customer service" out of India ( red flag already), they dont honor the price you are getting. Give you bs excuses, making you look fool.

Interesting and quick to respond, so am very happy to get in touch with edream

Booked flight with cancellation insurance. Cancelled 3 days before flight but now eDreams says it will take up to 90 days to process. Just received request from eDreams wanting my banking information, but the site clearly states the tix refund will go back to the credit card that was paid on. SCAM!
There is no reason it should take 90 days for a refund and no reason to ask for my banking information.
Book with airline directly! EDreams is a nightmare!

How you show amount of 515 $ total price and when i pay i receive a message from my bank that you charge me 648.39 $!

Apart from having to identify with Ryan Air due to eDreams not being a registered third party with them... the booking process was simple and smoothe.

After our flight from Rhodes to Crete was cancelled last month due to bad weather eDreams informed me that I had to contact the airline as not their responsibility!
Airline communication was spot in and organised a refund to the booking card.
Unfortunately the card that was credited was not mine and the airline told myself to get in touch with booking agent.
After contacting eDreams and supplying card receipt there has been absolutely no response after numerous emails.
Disgusting service, do not use!

EDreams is a scam. EDreams took my money almost a year ago, then told me the airline cancelled the flight, but I have not received a refund, nor did they give me a refund request Case Number for the airline. I am certain that this company is a scam. Do not give them your money!

Flight booking: a return leg that had 2 changes. Got as far as putting in my credit card details in only to get a blue box pop up to say the airline has put the price up from what we had been offered (over £600!). Would I like to proceed at the new price? No option but to say yes. All the boxes were pre populated and I could see the flight time on the return left Sumatra at the same time as before & assumed everything else was the same, including the lay over in Dubai, which originally was just 4 hours. Booked the holiday at the new price. It was not until the confirmation email came through that we saw the flight out of Dubai, the final leg of the return flight, had been changed from a 4 hour lay over to a 16 hour lay over. Took 3 phones calls to customer service with them saying it's not a computer fault and change it at a further cost of nearly £700 as clearly it couldn't be a computer problem. While the lesson learnt is triple check everything you should not have to check pre populate boxes and if it does & makes changes then it should be flagged up. It wasn't and has cost us dearly with no remorse from edreams.

The app also is not working at finding our booking so everything has to be done through the website which is also not great.

All in all a shocking service and we won't be using Edreams again. In hindsight Opodo seemed a more user friendly site with the same prices.

COVID variant prevented travel to South Africa. Booked internal flight (Lift Airlines) in SA through eDreams. Since I cannot fly to SA, I wanted full refund. Even though eDreams appears on my credit card, they told me to contact Lift--this is unprecedented since airlines always send you back to the booking agent. Lift refused refund but it is the merchant eDreams who charged my card. I have disputed the charges and I am waiting for the results. Will never book with them again and for ~$100 USD they will lose a customer. Bad business.

Booking my trip, I made sure not to add any services. My final price right after adding my credit card details was 176€. After I booked I saw my trip cost 240€. The costumer service agent kept telling me this is the price and that's it. So yes, basically it's a scam. They literally present you the wrong price. They actually charge something irrelevant to the price they show. I can't believe in 2021 companies can just scam you like that and there is nothing I can do.

I booked a flight through E-dreams. They sent me an Email stating the airline confirmed my return flight, but did not confirm my outbound. They offered me one significantly later (did not work with my schedule) or with another airline at my chosen time at a significant up-charge. I asked them to cancel the booking and they said they would issue me a refund.
This was nearly a month ago.
Every time call back, they say they need more details and I was finally told a refund would be processed, which never arrives. When I call, I continue to be placed on hold for over 30 minutes each time, the staff tell me I was never charged in the first place and other times, they say they cannot hear me and just hang up. I don't expect to get a refund back, nor did I ever receive any service I paid for. 100% SCAM.

I ordered the flexible flight dates and read the terms, prior to purchasing. I called more than 24 hours ahead of my flight and they wouldn't let me change my flight, even though I paid for the service. They then told me to call the airline because it was there responsibility. I called back later after not getting through to the airline. They told me to book a new flight and they could refund it after 40 minutes on the phone. I asked to be transfered to a supervisor and was then "transfered," but was hung up on. I booked another flight and called back with the changed date / time and was given the same run around. Don't charge $16 for a service you can't honor. I'm a Prime Member and this is how they treat you.

Flight cancelled and there is no update from edreams. They claimed they have not received any cancellation notice. And as expected the refund took forever and cant even reach out to a real agent for help as the stupid chatbot kept sending the same autoreply.

I booked a flight for a friend from Manchester to Addis Ababa through eDreams on Ethiopian Airlines - I mixed up his forename and family name. Once I realised I contacted Ethiopian airlines who said I needed to work through eDreams. When I eventually got through to eDreams their agent told me that Ethiopian airlines do not permit changes to booked tickets. He told me that I had to cancel the original take the partial refund and start again. I did so at a cost of over £400. When my friend spoke to Ethiopian Airlines they stated that changing a booked ticket had to be done by the agency that booked it but that there was no charge or problem with changing it! Since then, despite a formal complaint I have been unable to get any response from eDreams or compensation for unnecessary costs incurred. I will never use them again and tell anyone who is planning to book a flight to avoid this company

Third ticket I bought for this trip segment - though I bought flexible tickets, neither HKE nor HKA gave their authorization to change the schedule after they cancelled the flight. Let's pray that this ticket will make it unto the boarding gate!

For luggage there is only option for check-in but no option for cabin bag. It only says small bag.but in other sites cabin bag is also option which can be selected

AVOID AT ALL COST. Customer service ignored us and we ended on the streets with a child. We had to pay again for a service that we paid to them! Watch out! They are miserable rats!

Good service, easy to use a d friendly. I could, I would have directed every one in this site for help, the prices and offers on this site are so good. Hotels Discounts, car rental discounts

No one response, i booked a flight with wrong dates and tried to change no one response. I then booked another flight with correct dates and cancelled the previous flight and applied refund but no one has responded since a month. Their rates are comparatively a bit cheaper but worst ever support. Better buy from some other website a bit expensive then regretting.

There should be a UK law that any…
There should be a UK law that any company offering travel originated from th UK has to have a UK base governed by our laws and where we can take legal action.
These people are fraudsters.
They are given some credibility by the likes of Skyscanner promoters and other reasonable websites who must know their reputation but profit from their custom.
Websites like Trustpilot allow them to suppress negative reviews on technicalities with the result they just look poor rather than blatent scammers.
A disgusting company
All the properly detailed reviews on Trustpilot seem massively negative, the positive ones like ‘Ali was very helpful'. Pity that there is not more screening of reviews on their site.
I believe the summary from Sitejabber below is far more representative.
Comparison Websites that allow these fraudsters to promote edeams via them are no better and should be ashamed

Booking a flight with E-dreams might be cheaper than booking directly with the airline but if there is any problem with the flight (cancellation or changes made by the airline) you will not be able to get any refund from E-dreams. They do not accept any responsibility for your booking and their company policy leaves their customers in the cold. It's pointless to speak to customer service since they claim they can't really do anything about it... that they are waiting to hear from airlines is just a "standard lie" that they tell you. I waited 6 months and still not resolved! Surely it does not take 6 months for a refund from an airline!