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eDreams has a rating of 4.0 stars from 9,398 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Worst travel agents I have ever encountered. I want to add my one-month-old baby to my already booked flights with them and they are not doing anything. I am calling them from 6 days now and trying to get it sorted but nobody is helping me. Instead, they just give me assurance of call back but I haven't heard anything back from them. For every small thing, they put me on long hold so that I disconnect the call.
Secondly, they rescheduled my flight and now the gap between the fights is more than 20 hours (when I booked it was only 2 hours) I don't know how can they do this to anybody.
Now I am standing nowhere, I am flying on 16th Jan and I am really worried about my traveling.
Date of experience: January 13, 2019
Purchased a flight through E-dreams for my son from Luton to Cape Town South Africa with a transfer in Paris. When my son (a South Africa citizen) arrived at Luton he was told he could not travel as he needed a Schengen visa to walk across the transfer lounge in Charles De Gaulle airport. I had to cancel the flight to South Africa that cost me GBP453.00 and received a GBP9.13 refund?
Chose E-dreams because the flight advertised was the most reasonable price and the earliest available flight to Cape Town South Africa. An expensive mistake?
Date of experience: November 20, 2023
Will tell after flight, bit hard to say just yet. But the booking seemed easy enough.
Date of experience: July 1, 2024
Very good and convenient. I was able to get a flight for great prices.
Date of experience: June 30, 2024
This travel agency offers the poorest customer service and quality. They refuse to make bookings and constantly state that there is no availability. They are scammers, and they removed my booking reference from their system after my persistency to book an emergency flight. Additionally, the individuals who answer the calls are always dismissive and splenetic. I am very aggravated with this agency and their services.
Date of experience: March 1, 2021
Found this app very simple to use. Got a great deal on flight very limited on accommodation choices especially when you need it to be in a specific location
Offering discount
Date of experience: February 7, 2024
We extra paid 40€ for seat reservation but didn't get our pre-booked seats.
Good recommodation
Date of experience: July 1, 2024
Dear Aline,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Horrible experience, long wait, no one who can give knowledgable support, I had to repeat the steps back every time due to not feeling the agent was clear or explicate with the direction. They mentioned policies but never told me what the policy was when it came to changing my flight, I asked to speak to another agent and they would not let me speak to someone else. I finally gave up and called the airline directly who was able to help me and adjust my booking as needed.
Date of experience: December 20, 2021
EDreams booked me 2 flights instead of just 1 and they were for seperate times. I called to get that canceled and they said they can't cancel it. Then they informed me that the airline wouldn't let me cancel it even thought I've been fighting to cancel this flight for 3 weeks now. EDreams $#*!ed me over and I will never use them again. I disputed the charge and the individual said "you won't get any money from disputing it from your card" and I ripped him a new one. Crappy service, unlawful service, SCAM.
Tip for consumers:
Don’t use it.
Products used:
Flight tickets.
Date of experience: July 15, 2021
Refund time is about 120 days, and its hard to get ahold of a representative to solve simple problems. Save yourself the stress and simple use any other of the dozens of websites out there. Oh and hear is another thing my ticket doubled in price right before I had to pay.
Date of experience: May 17, 2021
I made a booking for some Ryanair flight, filled all details etc. and when my card details were being veryfied, price raised for 20€ and i've got only pop up window with a new price, without option to cancel payment and payment was processed without my confirmation itself for higher price.
Tip for consumers:
DO NOT USE THEIR SERVICE
Products used:
Flight booking
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 11, 2022
5 days after booking the flight, the flight being confirmed, and two days before the flight, they emailed that the reservation was cancelled. Horrible company. 0 stars. They offered a $8 credit off my next flight.
Tip for consumers:
Dont
Products used:
Another company.
Date of experience: July 6, 2021
Booked in June paid extra for free cancellation had to cancel unable talk to any body, The only message I get is waiting for Quantas to refund my money. What a hussel. Think I'll have to say goodbye to my money.The only thing left is the department of free trading. Why are people like this allowed to operate in Aus.
Date of experience: October 23, 2021
DO NOT USE eDREAMS.NET. I DONT EVEN KNOW HOW I GOT SIGNED UP WITH THESE SCAMMERS. NORSE AIRWAYS MUST HAVE SIGNED ME UP. THEY TRY TO MAKE IT IMPOSSIBLE FOR YOU TO CANCEL YOUR MEMBERSHIP. GOOGLE THEIR CONTACT NUMBER AND MAKE THESE SCAMMERS CANCEL YOUR PRIME MEMBERSHIP. THEY ARE WORTHLESS SCUM
Location: US
Tip for consumers:
THEY ARE SCUM
Products used:
NONE
Date of experience: October 6, 2023
I paid extra to by able to change my flight and at the end you don't even let me change! Now I have no way back to Hong Kong to my kid! Give me back my money! Scam! How do I get my money back?
Date of experience: March 18, 2023
I am not happy with the deal, the price jumped up significantly when I come to payment step. After finished transaction, I found that there still have lower price offer available in the website.
I found the best flight option for my travel
Date of experience: December 13, 2023
Dear Ly,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
If you are ever thinking of using this company to book a trip, please don't. I booked a trip with my 2 sons to Cleveland in May of this year. Dublin to Chicago and then on to Cleveland. They informed me by email a day before travelling that they hadn't booked us on any of the flights to Cleveland or back to Dublin. I had to book new flights at a considerably higher cost. They told me hotel was still booked and paid for but when I arrived in Cleveland, this was not the case. No hotel rooms backed. I have had a partial refund for the flights and nothing for the hotel room. They are a disgrace of a company, buyer beware.
Date of experience: October 25, 2022
I'm not happy with my first time experience here. As I mentioned to my previous comment it is the responsibility of this site to indicate how much the total payment in currency where the customer lives. So I was surprised of the deduction to my card.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 30, 2022
I had to go to a meeting in Las Vegas and I found this great eDreams platform (so I thought) which offered me a roundtrip with a flight from Denver including a hotel for 3 nights for $179.
Unfortunately, right after my booking I learned that the meeting had been moved 2 days ahead and I figured since the airlines give you a 24h window to cancel your flight I contacted eDreams with a change request. They got back to me way later after there was no allowance for cancellation and refund.
Since the flight was very cheap I just dealed with it but asked them to at least change my hotel and move the dates 2 days forward. I spent 5 days on the customer service chat (the only option, no phone number available) for hours to explain to them that I need to change my hotel dates. They assured me that they will take care of it. A while after all those many chats I got emails telling me that they tried to contact me. Never had a phone call or a direct message from them and always went back to the chat asking what they needed from me to make the change. Every chat again went exactly the same. "We apologize for your inconvenience and take care of it...", but never did.
It was like a loop. Today after 5 days I had it over with... I asked them to completely cancel my entire booking. I already had to book another flight without a refund and I hope at least I get a refund for the hotel cancellation. Now I have to book my own hotel for double of the price because of them and this cheap deal I thought I had has doubled now!
Tip for consumers:
Make sure you won't have to make changes or need customer service. They are very polite, but don't get anything done!
Products used:
Travel package, flight and hotel
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 3, 2023
I booked two tickets and they advertised at a lower price then the airlines. Once I booked the tickets I get an email from the Airline that my tickets are booked that price with another charge from eDreams for $110.
For no reason instead of getting cheaper price tickets. I got charged $90 more then advertised at check out price. DO NOT BOOK WITH EDREAMS! PERIOD.
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 17, 2023
My main concerns are
01. Why edreams do not take any action after getting my RT-PCR Positive
02. I travel to cochin-india airport check-in counter based on edreams booking confirmation emails ( why edreams and airlines do not have any link in my ticket cancelled by airlines?)
Date of experience: August 31, 2022
At the end of the order process, just before payment, some 20-30 euro is added because of 'price increase' on the market.
Of course it is not, if you start all over again you start with the original price again, but still at then end you see this 'price increase'. It's just a trick to steal another few tens of euro's from your pocket.
Date of experience: June 23, 2022
I'm waiting for a refund for a cancelled flight since april 17th, 2020, 6 months ago! Although I was promised over phone I would get a refund, nothing yet. Their customer service phone is off (no answer) and they do not answer emails or messages over social media. Worst company ever! All they want is taking yout money. Do not waste your money and do not book with them!
Tip for consumers:
Stay away and never ever use them!
Date of experience: October 5, 2020
Easy to use the site, some issues with loading the pages. I received confirmation of my reservation but it took a bit longer than with other sites. Cheaper tickets than other sites
Because of the price
Date of experience: March 5, 2024
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Ross,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service