- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
eDreams has a rating of 4.0 stars from 9,391 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
This is my first experience. Hope i'll enjoy with this flight
Date of experience: June 26, 2024
I have bought a return ticket on eDreams on the 13th March 2017, due to unpleasant circumstances (funeral) I have cancelled the tickets within the 24 hours. BTW the ticket was 344 and they don't want to give me the refund, as they should.
Since then it has been almost two months and I still didn't receive my refund as eDrema's representative has promised.
This company is a total rip-off with very bad customer service and I will advice future customers to avid this company.
I will never use eDreams again!
Date of experience: May 2, 2017
And previously, the money was gone without ever receiving any booking confirmation before the flight. That happened two times. Getting the money back was a big hassle.
Date of experience: January 5, 2024
Dear Mya,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
The worst customer service ever. There is no option to cancel the flight in manage my booking section and when you try to call them, the number is always busy. I contacted them on social media and the customer service agent gave me a special number. The number was from UK and even after staying on hold for 40 minutes, no answer. Getting refund is another thing, i am unable to get to talk to the representative of this $#*!iest agency and its been three monts now.
Date of experience: November 12, 2020
Your website is misleading. I was sure in most of my stupidity that I was probably ordering through Austrian's website directly. I didn't intend to order through you. I don't know nothing about you and I hope that it's not a mistake
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 20, 2022
Good fast and easy to book my flight to st Vincent and the grenadines had no trouble at all looking forward to book with you guys again in the near future
It is the app I got on my phone
Date of experience: December 1, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
My airline ticket was cancelled by airline and my money was refunded back to EDreams, now a year has passed and no refund.
Please don't ever buy a ticket or do business with them.
EDreams ref # *******932
Ticket was bought 3/7/2021
Tip for consumers:
Never, never do business with them
Products used:
Airline ticket
Date of experience: March 27, 2022
Got our tickets to Paris for our daughter's 7th bday next yr. A little cheaper than going to the main airline website. Edreams mixed two different airlines that's why the flight is cheaper. Thank u so much.
Cheaper rates
Date of experience: December 1, 2022
Dear Carlos Z,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I would like to make reclamation due to the fact that price for my ticket was 329,48 ( tickets: 228,48 + 101 for extra 25 kg baggages) indtead of $ 434,86 that were debited in my bank account
I buy sometimes tickets from eDreams because of goid experieces in the past. But this is a very bad experience and I hope that i will get back the difference
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 10, 2023
BE AWARE! I paid for refundable tickets + cancellation insurance, now they are claiming I had nonrefoundable ticket! They will offer you cancellation insurance, but under their policy is only 80% of the ticket, not full as advertised, and they will load up the hidden cost so you end up losing more money as tickets are worth! They STOLE 60% of my paid price! AVOID THESE THEAVES! And I traveled half of the world, and never ever saw something like this!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 16, 2023
So you trust a website to find you a good overview of flights. I did so with eDreams to book a flight tomorrow. The booking is pending after one hour still. So I look up if the flight exists at all. And no, it doesn't. The actual flight provider Vueling doesn't even show that flight. So I try to reach eDreams four times now. No chance what sort ever! Spending each time more than 10 minutes with going in circles in the menue of the robot answering your call - still no agent responding So I could sort out their mess that I got into. First they take my money for a flight that doesn't exist. Then they re fully not reachable to change to an existing flight. Sure next thing is they will ask way more money and sure I'll pay more as I can't rebook in time. Worst service ever!
Date of experience: February 4, 2020
I paid for all the extras & got none of what I paid for. Spend 3 hours on hold one day, 2 hours on hold another day & no answer. Their website doesn't work, the app doesn't work. I missed my flight due to these issues & obviously can't get a refund because no one is answering! Cyber theft!
Date of experience: October 2, 2021
The first option I was given was the best. I took it. The only thing that was bothersome was receiving little messages during my input time reminding me that my time was running out.
It was the first thing that popped up.
Date of experience: February 15, 2024
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I advise anyone not to purchase your ticket through edreams.net. They are the worst scammers. They will surprise you at the airport especially with luggage allowances. They have a bad customer service. I urge anyone not to buy through them. No. No and No.
Date of experience: May 31, 2021
These people take people money. They dont raise cancellation to airline on time when customer cancels and finally simply come back and say airlines rejected and eat people money. They dont mention refundable or anything while booking. On cancellation tehy bring on new rules.
Products used:
flight tckt
Date of experience: February 25, 2022
Prices are competitive especially with the discount at the end
Date of experience: June 27, 2024
Everything is good until you get to the end. Every time I've ever tried to book they always claim the price changed during the booking process to try to gouge you for more money.
It was the lowest price. Even after they gouged me.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 3, 2023
The customer services are excellent.
But I had a typo on my birthdate
And I assume I'm not the only one,
so I recommended on the option to change it.
Thanks
Date of experience: August 20, 2023
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Rental car company in mexico is trying to scam me and I think edreama is in on it. I should have looked at their reviews. So I guess it is my fault. I also will be filling a complaint every where I can find. Buisness like these need to be restricted
Tip for consumers:
Run away
Products used:
Car rental
Date of experience: February 23, 2022
I jednom ste mi skinuli novac sa racuna,a nisam kupio nista
Pisao sam vam mejlove,i niko mi nije odgovorio
Date of experience: August 28, 2024
Dear Ivan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Have easily fond a booking and was processed on a timely manner
Just tried it
Date of experience: June 25, 2024
Aplicación amigable, claridad de contenidos, tenía lo que yo buscaba
He usado antes la aplicación sin problemas
Date of experience: September 25, 2024
I purchased the ticket with baggage and then your adviser told me it was error and I had to pay again for baggage 200 euro to a cashier.Its too much and still I bought tickets with baggage
I had worst experience
Date of experience: January 8, 2024
Dear Inga,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush
If you have no problems, everything is fine. You have a problem and they make you problems everywhere. They don't answer the phone, they don't answer your messages, when they do they give unsatisfactory answers, even the final quality survey doesn't work. I could write hours of how bad it is..
Date of experience: October 3, 2019
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Loana F,
First of all, thank you for your review and giving us the chance to advise you on this issue.
In order the check what exactly happened in this case, we have sent you a private message. Please kindly reply it with your booking details and we will get back to you as soon as get get such details.
Thank you for your cooperation.
Kind regards,
Ann