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eDreams has a rating of 4.0 stars from 9,369 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
It is with much disappointment that I have to inform you that I really can't digest weird eDreams Customer Support responses regarding my refund status.
As per eDream policy I deserved a full refund for eDreams accommodation confirmation number: **************.
In the first place, One of the eDreams customer support person(Aitihya) shared an email with me saying that they didn't find my accommodation booking reference number. Also Aitihya stated that it's not refundable however during my booking confirmation its clearly mentioned that it's 100% refundable if I cancel before certain date.
Secondly, after 2 weeks, I got a response from the eDreams customer support person(Siddharth) saying that they found accommodations booking reference numbers and escalated to the accounts department.
A few days later, I got one more email eDreams customer support person(Mohammed) saying that I have to reach out to Booking.com for my refund. He provided me Booking.com contact no *******004 in the email to get my refund. As per Mohammed's suggestions, I called Booking.com and they said we don't have such booking details and any partnering with eDreams.
Then I called ******* eDream Customer Support, and one lady attended the call from eDreams Hotel Dept. She shared a weird statement saying that they don't have such a booking reference number.
She transferred my call to another department, which said the refund was already initiated on 17th July. However I haven't received a refund so far.
I am sorry for this unfortunate news that it's pathetic & poor customer service from eDreams.
Tip for consumers:
It is with much disappointment that I have to inform you that I really can't digest weird eDreams Customer Support responses regarding my refund status.
As per eDream policy I deserved a full refund for eDreams accommodation confirmation number: *******383568.
In the first place, One of the eDreams customer support person(Aitihya) shared an email with me saying that they didn't find my accommodation booking reference number. Also Aitihya stated that it’s not refundable however during my b
Products used:
Hotel Reservations
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 30, 2023
Bought a ticket to route me from South Africa to Canada. On arrival to take my flight the flight was cancelled. I called them for an alternative travel and each time you encounter a service Agent who no history of the issue. Promises after promises. I was stuck in South Africa for 4 days until I had to purchase a new ticket to come home. I have pursued a refund with them ever since, October 20th they showed in my refund status it has been processed and refunded in November 23 2021.On further follow up they sent me an email to say I cancelled my flight so they are not refunding me contrary to confirmation of the process. Each time it is a deferent agent with no clue of previous notes. Imagine I have repeatedly said my flight was cancelled and they know it. Now I can sue them here in Canada because they are not registered here in Canada I have lost my money, but can the public out there watch out for this Scam Agency.
Tip for consumers:
I would advice you to not use this Agency for Travel.
Products used:
Airline
Date of experience: April 25, 2022
Charged more than stated on invoice. Wont send me an invoice. Applied for a change of flight policy, which they ended up charging $70 for admin fee. Terrible customer service and can't speak to a representative. All I want now is an invoice and I can't even get one. DO NOT USE THIS COMPANY!
Tip for consumers:
Do not use!
Products used:
Flight
Date of experience: July 18, 2021
Booked two tickets in August 2020 from Tiruchirappalli to Bahrain. E dreams booked tickets via Abu Dhabi,
Where as Abu Dhabi has banned transit due to C 19 pandemic. I have cancelled tickets on the same day. I am yet to get my refund. They dont respond to email, phone calls. They claim that they have 24X7 customer care support, which is incorrect.
Date of experience: April 6, 2021
Found the booking process easy to follow, but I'm also curious if service & support will extend in the unlikely event of unexpected issues whilst in transit to Cairo, Egypt
It’s my first time using eDreams hence I’m looking forward to a positive & satisfactory experience
Date of experience: April 10, 2023
I made a mistake in the booking date and it was impossible to change it immediately after i finished the purchase process, I tried to change it, to cancel it, to contact them and it was impossible to get a reply or get a refund from them, even though they promise they'd process an automatic refund as a credit, but that isn't true. In the end, I never took the flight, I had to buy a new ticket with a serios company and I lost my money.
Tip for consumers:
Do not use this website/app if you don't want to lose your money
Products used:
None. They never replied to my enquiry. They stole my money
Date of experience: May 9, 2022
It is a good experience and my first time to do my flight booking with edreams. It s a good experience for me. They are prompt in sending response. Their prices are cheaper compared with others. They are reliable. I would recommend to my friends. I am happy with their services.
Airfares are cheaper compared with other companies. They are reliable and very fast in responding.
Date of experience: September 18, 2022
Dear VILLAMAR.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
EDreams has a customer support staff that takes your calls and makes promises that never happen. Zero action ever. Needed to make a flight change because Morocco blocked tourism due to covid; called eDreams every week and only received promises. When we canceled our booking, they said we would only receive 25% refund; okay; but they didn't cancel and we received $0. They are all talk, no action.
Tip for consumers:
Avoid eDreams completely unless you are sure you won't make a flight change.
Products used:
Airline booking. In the end, we had to cancel because Morocco was closed to tourism. eDreams gave no refund.
Date of experience: January 13, 2022
Please I am from the Netherlands. It has been my first time I booked a trip for my own. I think I had to much emails from edreams with merchandising. Please stop stalking me with that.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 7, 2023
They lied on the listing. Said carry on was included. Was NOT! They told me it was a "glitch" on the site.
Told me to purchase bags and file dispute. Like I'd ever get that back. Filed with BBB. They failed.
This company SUCKS!
Tip for consumers:
STAY AWAY!!!!!
Date of experience: February 28, 2022
This company is a rip off! They sent us a text message saying that our flight between Barcelona and Lisbon was delayed. It really wasn't. When we got to the airport we missed our original flight because of their text. They are now saying is the airlines fault because they provided the wrong information. The airlines is saying is this company's fault. We are now out to 2200 because of this company and they will not pay it. I would never use them again. Please tell all you know
Date of experience: September 5, 2017
After I booked a flight with Edreams, after 30 days, I was charged for a Prime Plan which I did not ask for and also have no access to (as it is not available in my account). Calling them is a huge mess. Been on the phone for a couple of HOURS already and no success. In one of their pages They even say that they do not refund this as apparently it's been my trial time (the 30 days since my ticket acquisition), but as I said this is so terrible that they charged me something they are not even providing.
Date of experience: January 10, 2022
When I come across the eDreams on social media, I have been sceptical about the quality of their services to be rendered.
I just decided to give it a trial. Lol and behold, I was amazed with the ways I was being furnished with prompt and accurate information I am desire. I'm satisfied with their up to date information as regards my booking. I pray they should keep it up and continue to wax stronger in their endeavors.
I decided to give it a trial, but it was turned out to be an amazing, unbelievable and life long experience with superb quality and prompt update in respect of my travel plans and booking. Kudos to the team eDreams.
Date of experience: July 11, 2022
Dear Iskeel S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I booked a round trip ticket.after i start my flight they tried to scam my card by taking extra money without my permission.fortunatly my bank inform me before it happend.they are thief..
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 27, 2023
My experience was a positive one and I felt I was given a lot of useful information. There were lots of opportunities to 'add on' the only down side was feeling the time pressure to commit.
The price, time of flights and the information it provided about them.
Date of experience: September 16, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
2 month before I had travelled to Italy I had a good experience with your service. Customer service is for me is excellent as well as my travel itinerary and fare is negotiable and cheaper. I wish this service in my future too.
I trust edreams and it has outstanding service, punctual it really helpful me and service is so impressed and comfort to me.
Date of experience: August 27, 2022
Dear Terrin J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
WHILE BOOKING PROCESS THE ADDITION OF BAGGAGE PROCESS IS VERY TOUGH AND I CAN NOT FIND IT OUT EVEN TILL THE END. NOW I WILL BOOK MY LUGGAGE FROM THE AIRPORT AND WILL PAY EXTRA. INSTEAD OF SO MANY OFFERS LIKE INSURANCE AND OTHER OPTIONS ITS BETTER TO MAKET THE BOOKING PROCESS EASY.
IT WAS BEST AVAILABLE OPTION AT THAT TIME
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 11, 2023
What I loved about eDreams, compared to the other sites I used, is that they gave me an option to filter out the direct flights, which was very helpful!
Option to folter out direct flights.
Date of experience: January 22, 2024
Dear Monique,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I downloaded the app to manage my trip details, and when I changed flights, the same information remains. It seems to be stuck in "processing " mode, and doesn't reflect current changes. I've printed the current details for my reference, but the app doesn't help.
Alaska Airlines, with direct flights and discount.
Date of experience: June 25, 2022
Dear Aloha B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
These guys are the worst, even airlines are not working with them. Scammers, untrustworthy, and huge liars. I changed a booking and the for 2 moths they failed to do that. When I call the airline they said they do not work with them anymore because they are unreliable, liars, scammers, and said never book with them again. So i say, no one must use them.
Date of experience: March 8, 2021
Since when do we pay for food on airlines? Try to be more specific on details when we book so that we decide wether or boy to look for better airlines
Date of experience: January 26, 2024
Dear Nosisi,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Customer Care Team
I would rather to give Edreams 0 scores. This is a very very terrible agent company. Many agents' English ability is bad, and this company acts like a cheater. It knows Egypt airlines doesn't have any flights on May, on June, but it sells tickets for us, receives our money, and would not give us refund. My flight is Jun 15 from CMH to CAN. An agent helped me change my flight (Cairo to CAN) from Jun 16 to Jul 1. He told me I have to take the flights Jun 15 to Cairo, then I should stay there until Jul 1. Is that a normal agent? Does his brain have any problem?
Date of experience: June 1, 2020
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team