- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
eDreams has a rating of 4.0 stars from 9,347 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I booked a flight to Lagos in June 2021, I ought to have received a refund as the flight did not go ahead, today is the 24th of January 2022 and I'm still waiting for a refund to come through. There is no real updates when I call edreams, they keep telling me it's in process. They keep me on hold for well over 2 hours or more before they respond to my calls and when they do, they are not helpful in anyway what so ever. Edreams has to be the worst travel company ever. Just refund my money. I just want my refund. You promised me that I will get my refund, it's been 7 months already.
Date of experience: November 11, 2021
All is good
I am very glad to work with this site, everything is convenient, good discount, comfortable for me, thank you very much, I wish you success
Date of experience: March 16, 2023
It was easy to book but I don't like it that the e-ticket was not immediately sent to me. How can I be sure that the tickets have been booked with the airlines?
I chose it by mistakes. I thought I was booking with the airlines!
Date of experience: January 21, 2023
Dear Dara B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I made pre booking and thought the money will return to me as its just frozen booking and I was trying to confirm it but the system not working so I surprised the money not returned yet
I found it through net
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 20, 2023
Please don't book the ticket from this company. Very bad customer service. They told me there are going to rebook my ticket with in 72 hrs. Still i am waiting more than a week. When i called them. They told me there still waiting for the klm replay. I don't know how they run the business.
Date of experience: July 10, 2021
I made a change by error and tried calling numerous times and no one ever answered, then they kept putting me on hold and disconnecting me. They refused to credit the portion of the ticket and numerous attempts. I tried rebooking online and it would allow me to, I called and then they bait and switched claiming they tried contacting me and couldn't and charged me more as they claim the airfare went up in a matter of minutes. They kept telling me they would take care of it and never did, they would not issue me a credit for future use. I fly over 250,000 miles every year and have used many discount sites, but never has there been one like this. I would not use them unless you take out the extra insurance. They have horrible customer service and the time they take especially when it's close to departure dates are worthless.
Tip for consumers:
Buy all insurance available
Products used:
airfare
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 1, 2022
Unfortunately I never received a follow up email after purchasing my flight tickets. I ordered my tickets almost a week ago. Since then I have only received one email, that was sent the day before my flight, about the details of my flight.
Great comparative pricing
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 27, 2022
I had a problem when it came to paying. The announced PRIME price was 50,53 Euro but total price was the REGULAR fare: 74,62 Euro! Only when I used my friend's PC, I could book the ticket for the prime price!
I used eDreams before and everything went smoothly.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 30, 2023
Unfortunately the most basic information and details about the travel and details were not provided right away, which caused unnecessary stress and confusion. Still the process of preparing for the travel not as smooth and professional as always expected!
Good design of the website, clear, ease of search.
Date of experience: July 17, 2022
Thank you. It was pleased to buy from your side. The only thing I didn't like was the confirmation. I wait more that 12 hours to receive the confirmation. I was stressed a little until got the confirmation email.
Date of experience: November 24, 2022
Dear Sevag K,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Great experience with eDreams air line ticket purchase. Unfortunately Air Asia aircrafts does not provide enough legroom for someone 6'4" tall, I had no problem using Thai Lion air.
Simple to navigate through the app and excellent price.
Date of experience: May 24, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I bought several tickets for the same day and same flight for several friends, all using my account. Prices were erratic as the days went by, not necessarily in increasing order as the days went by. The last shown price in your web site is more than 500% more expensive than the one offered in the flight company web site.
Date of experience: August 30, 2022
Dear Eduardo B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
People should sue them to get the money back. They never call you back and keep saying they never get the refund from the airline even the airline claims that they already complete the refund. I am just a student, that 2000$ they holding from me is quite a damage. I have to prepare for court.
Date of experience: June 7, 2021
I have been charged £202.00 for a trip to Geneva. The return flight was cancelled and I was therefore obliged to cancel my trip. I have been repaid only £129.00. I should like to know what happened to the remaining £73.00?
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 22, 2022
Everything went well except I have not received my invoice despite several requests and promises. To date I am still not able to claim my expenses because I don't have an invoice.
I thought it was cost effective.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 4, 2023
Once booking was concluded, I got an email immediately confirming the booking. My mind was at rest. Hopefully I should continue to enjoy the peace of mind.
Used the platform previously. However, it wasn't so pleasant. Wanted to rent a car but it was outrageously expensive.
Date of experience: April 18, 2023
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
It was a good service,but on the moment of the payment, they didn't take the payment straight away and I till they tucked the payment the price gone up with 50 pounds
Date of experience: May 15, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
The site was relatively simple to fill in and the information came back quickly and present the options clearly. And of course they offered the best deal,
Cheap & efficient
Date of experience: March 4, 2023
Dear Alan F.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I booked my flight and when I got the confirmation email the dates were wrong. When I contacted them they said that the flight was already confirmed so I'd have to pay to have them changed. Glad I caught it when I did because the dates that I wanted showed only 1 seat left! I had today for the upgraded seat.
Decided to try someone new.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 13, 2022
It was impossible to contact edreams by phone. It was almost impossible to contact edreams by email and communicate with a real person. Most communication is by robot and no reply email. Had to use BBB to help resolve our problem. I don't recommend this company.
Tip for consumers:
Don't use edreams.
Products used:
none
Date of experience: November 24, 2021
Checked and found out it's affordability and suitability for my travel plans.Plus hopefully the convenience traveling towards my destination.
Date of experience: May 14, 2024
Just dont log into this website... close the browser if this come up as a suggestion... the website shows a price, at checkout page it shows another price, call centre quotes another price... they dont have a clue...
Date of experience: May 26, 2019
Automatick check in done ok but then befor departure there was a message in the app that the check in was not done and that I do it my self via wizzair web. I was affraid about my departure. Confusig!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 26, 2023
Had to book a last minute flight due to my flight being cancelled...went through without a hitch...confirmation straight away...and access to boarding pass...great service
Good value for money.
Date of experience: August 24, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Dmitrii K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service