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eDreams has a rating of 4.0 stars from 9,347 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
My experience with booking through eDreams
Was super easy. Also I enjoyed the Prime discount. Would definitely recommend
It was highly recommended by a friend
And I can say that o do not regret it
Date of experience: May 19, 2024
Things are clear and precise. However, only provides 20KG baggage but not 30KG is a little disappointing.
Date of experience: June 4, 2024
EDreams was easy to deal with until we arrived at the check-in counter with a ticket that stated 2 baggages per passenger when the airline only had us down for carry-ons.
Yes we ordered a ticket for carry-ons only but the ticket clearly stated otherwise and so we packed one larger suitcase to check in; we were charged about $C175 total (return trip) and eDreams refused to acknowledge the ticket error and simply stating we only paid for carry-ons (yes) and not checked-in luggage (yes)... regardless our tickets clearly stated 2 baggages beside each passenger name (yes).
We chalked it up to experience and it's not such a biggie so we would use them again.
Products used:
Flights
Date of experience: October 24, 2022
I booked a flights with them and then Coronavirus got my plans cancelled! I rang airlines for cancellations they were happy to refund my money but couldn't as I have booked through edreams as I was living in next 18 hours I contacted them urgently after 40 mins wait I got through. They disconnected my call mid process. I tried calling again, my call never got picked up after 1.5 hours wait and got disconnected. Tried again and now I can't even call them. I was up until 12 midnight.
When I booked with them I read a few good reviews and thought it can't be that bad some people like it and they were offering a very good deal. But now think they just pay people to write good reviews. It's so pathetic that I am not sure how they are operating in Australia, no airline should have any ties with them.
Date of experience: March 15, 2020
I rented a car by eDreams website. I went to the site to pick up the car, and they refused to give me the car because I did not pay for the insurance. However, I requested help to add the insurance to my rental, but the company did not give me another option and I had to go to a different company and paid more for another car (this company did not request mandatory insurance). I did the request for a refund and eDreams has not responded yet. I am very upset because I paid the eDreams membership thinking it was a serious company.
Date of experience: November 30, 2022
Used edreams 12 months ago and signed up for a free subscription to get a cheap flight. I went to cancel the subscription (it is for edreams and for prime plus) and did so on the prime side of things. The process required to cancel for the edreams side of things takes you around in circles, however I removed my card from the account to stop unauthorised payments. A payment of $96 was deducted in Jan 2023. Now, 12 months later, after I could not cancel the debit and I have returned from overseas I got another $96 deduction. Again, I went around in circles trying to workput how to cancel this unwanted subscription and ended up calling their American number from Australia as this is the only way to cancel it.
I was on the phone for about 45 minutes with an operator doing and saying everything to stop me from cancelling this subscription. She even labelled me stupid for wasting it. I repeated over and over to cancel it, asked to speak with her team leader after some time. She then went on cancel it, assuring me it had been done. I asked for an email confirming this to which she groaned and only then actually went to cancel the subscription.
I have honestly never experienced anything designed to keep uou trapped paying $96 per year for nothing.
I hardly write reviews but this infuriated me. Stay right away from this dishonest company.
Tip for consumers:
This company lacks transparency and wastes customers time.
Products used:
None
Date of experience: January 16, 2024
Worst experience ever. It supposed to be an easy trip and it ended up to hell. When I got to the airport there was no pilots and i waited for 9hrs to board. Upon arrival in Mexico City I already missed my connection and I had to spend an other day in Mexico. Never again
By mistake and like I said it turned out that was a costly and repairable one.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 25, 2022
I'm using more and more this site and I'm really satisfied.
The app is fast end also the result of the booking with the confirmations mails.
It's a good job
Because it’s works and the prices are correct
Date of experience: November 16, 2023
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
We booked a flight from Philly to charlotte we flew down no problem. When I went to check in for the return flight I couldn't I called airline the6 said they had no record of my tickets. We had to pay triple the price and get new tickets. Edreams just said contact airline, airline said contact edreams. Now I'm out a crap ton of money
Date of experience: June 12, 2021
Great customer service support. I had an issue with the payment and the support was very prompt and sorted my query very fast and with professionalism. I am overall very satisfied.
Cheap prices and great customer service.
Date of experience: September 21, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I have booked a ticket from Dream for the first time. Going for the first time. Will be seen on the plane. How does he behave? If I have a good experience, I will tell you, thank you?
GUD service
Date of experience: November 18, 2023
Dear Gulshan,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
I made the reservation of the flight seats but I have seen it has been changed without any advice. I don't know what to do to fix this problem and recover the seats which I selected from the beginning.
Thank you.
Manuel Laso.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 14, 2022
This a scam airline, please stay away from them. I have not get my I have not get my refund I bought the tickets since last year 2022 I have not get my refund.
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 21, 2023
Good afternoon,
I bought my ticket on 3rd September. There I selected additional 23 kg bags. But, in the ticket it is mentioned that one bag up to 23 kg. But I have a small laptop bag & a 15-20 kg bag. So, its really confusing for me. Are they allow me to carry 2 bags or should I take only one bag?
If I carry only one bag, I have to put small bag into the big one.
It is really problem.
If you can, provide me a answer of this.
I saw the advertisements in the internet. So, I decided to take their services. If It is provide good service, I will take their services in future.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 7, 2022
I would never ever book with edream. By far the worst customer service
one of my flight got canceled and requested refund. It took 3 months to get a reply and got email saying that i needed to get in touch with airline company which i did the next day. Airline company said that they have issued the refund and looked like refund was paid in cash. So edream somehow refund the money in cash and I never received. Every time I call the customer service there is a 45 minute wait time and I still have not got the money back. Please do no book with edream unless you want to lose your money I am trying to sue them now.
Date of experience: August 30, 2021
I booked flights to Turkey and originally it was with two different airlines. Then I had notification my outgoing flight had been cancelled. I received part refund. All good I thought. I rebooked it independently the outgoing flight. The return flight was still on and I had to contact the company directly (Freebird) to book additional baggage. Freebird then cancelled the flight and they refunded me almost immediately the excess baggage I paid for and e-dreams refunded me another part of the payment but not total and they still owe me money £42.18. They say terms and conditions they wont pay for additional services which I did not originally pay for. This is not what their terms and conditions say anyway. They do not belong to ABTA so no go there. Next stage will be a small claims through the court and they will then have to pay me an additional £35 court costs plus an additional 8% per day they have delayed payment to me which so far is nearly four weeks worth, building up nicely. Hopefully enough to pay for my next holiday but not through e-dreams!. Thankfully I have a good experienced Lawyer on my side - my wife!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 21, 2023
I created an account in my name and made a booking for my daughter. The process was fairly easy, and the cheapest available for the value. The booking process was a little confusing, but nothing that I couldn't figure out, and confirmation was slow (but within the 24 hours stated). The residual problem is that eDreams has put my daughter's name on the account, not mine. I wonder how/if that will affect my ability to book in the future.
Cheapest and offered a wide variety of flights for the $.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 15, 2022
I really enjoy the best way I got the flight ticket with all the available information.will
Keep doing my flight ticket and hotel with the best app eDreams
It’s because it’s trustable and genuine
Date of experience: March 6, 2023
Dear Azeez J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I have not received a receipt for my booking from Gothenburg to Bucharest flight.
Can I please have a receipt for the Gothenburg to Bucharest flight.
Thanks
To save money
Date of experience: July 3, 2023
Easy enough to follow procedure. However was unable to add bag due to funds.
I would like to add bag now but not sure how to go about this. Please help. Thanx.
Was going through Internet I found good deal with your company.
Date of experience: February 24, 2024
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
The best program for me, its prices are low, it is available to everyone and the procedures are easy. This is based on my experience with him.
Date of experience: May 4, 2024
I loved it I was able to find a good price super fast. It is honestly a good deal!
Because of incredible prices
Date of experience: June 24, 2024
I bought a ticket CDG BUD CDG
It was routed CDG to BUD via Zurich on Swiss and the return from BUD to CDG was routed via Munich on Lufthansa.
I enjoyed every moment of it. Staff at boarding gates were very friendly.
I will the next chose Dreams again for making my fast, reliable and seamless dream in airline transportation a reality. Dreams come True.
I had a good experience from CDG BER CDG in 2022.
Date of experience: January 30, 2023
Dear Muhammad J,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Daniel A,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service