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eDreams has a rating of 4.0 stars from 9,283 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I prepaid for a car for a 7pm pickup at Dulles Airport for 3 day rental. I got there at 730 p.m., found between 20 and 30 people waiting, no cars available. Waited 2.5hrs still no car. This was prepaid, so my car should have been there. Called them and was on the phone for another 45 minutes. They told me they couldn't do anything but would book me with another car rental. They told me, the total cost for a new rental was $190. I got to a new car rental location and they only booked me for one day. The original booking was for 3 days. The total cost for booking the new car for 3 days is $394. $ 204 more than my prepaid. And now they are refusing to get me a refund for my original booking. I travel a lot and so rent cars all the time. This is my worst experience ever.
Location: US
Tip for consumers:
overall poor services
Date of experience: October 20, 2023
I have been on the phone 1 hour (55euro bill) and at the end of the call the agent told he was not able to help me and that I have to call the airline. While the airline told me I had to call the agent. Terrible.
Date of experience: July 17, 2019
Not aware of assignment to join Edreams while booking I kept trying to get rid of Edteams popping up I must have touched something! I did not realize was an acceptance of this I am 83 and struggling with making bookings and to have this added to my stress is very sad
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 3, 2023
VUESTRA GESTION EXCEPCIONAL ESO ESO ESO ESO ESO ESO ESO ESO ESO
POR RECOMENDACIONES
Date of experience: October 3, 2024
German please, German please, German please, German please, German please, German please, German please, German please, German please, German please, German please, German please,
German please, German please, German please, German please, German please, German please, German please, German please, German please, German please, German please, German please, German please,
Date of experience: August 29, 2024
I made my travel plan on line. It took a few days to get my confirmation. I have my intinerary but it does not give me the airlines. Which one is it. I am just flying to Icn from crk at 2:30 am on 1 May.
It pooped up automatically when I tried to book with PAL.
Date of experience: April 1, 2023
I have been waiting since March 2020 for an answer, I have called several times to both the airline and Edreams, and they keep sending me one to another, after I post a comment about it on a website like this Edreams contact me saying they would give me an answer, took them 3 months to answer me that I should contact the Airline, for real? After almost 3 years of this back and forward game, I am seriously tired and not willing to waste more money on phone bills.
Tip for consumers:
People looking for flight tickets
Products used:
flight ticket
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 20, 2022
Muy biena aplicacion para la compra de mis vuelos, totalmente recomendable
Por ser más económico y completo
Date of experience: September 15, 2024
I booked a reservation when I got home I found out my wife booked the same reservation so I called to cancel my reservation I spoke to someone she told me my money would be refund back to my bank in seven days so I wait for seven days and I didn't get my refund so called back the 27th the reservation was never cancel so I I told them to cancel it because my wife already booked one. They cancel my reservation so when I got my refund they took $309.13 for cancel my booking. I called to talk to them they said that's the way they do business. They will never get my business or family and frien
Tip for consumers:
Please use other booking services
Products used:
Booking flight
Date of experience: August 1, 2022
They are not correct and they are not responsible. I have very bad experience with it. During my flight i have to pay again for baggages as they had confirmed me with ticket with 20kg baggages was but this was not true.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 31, 2023
Booked a flight to Chicago, airline and hotel. When arrived to the hotel, the hotel was very dirty. On website it said it was very nice. The hotel allows dogs and I am allergic to dogs. So I searched for Edreams phone #, as I needed to speak to someone quickly, and couldn't find any phone number or quick answers. So I had to book another hotel due to it was raining and needed something asap. Horrible website. Don't recommend it for
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 11, 2023
I wasn't happy at all
I did complete one month free trial
Then I received note that automatically you will renew my membership for 59.99
Please cancel my free membership asap I refuse to renew my membership
I liked the flight hours
Date of experience: July 14, 2022
I bought my plane ticket on June 23rd, 2021. I needed to get in touch with edreams because my first flight was delayed and i could not reach my connection. Beyond frustration entitled from the moment i tried to get a hold of edreams. No phone line to get a hold of them. I was able to connect with a robot (Kris) and explain my situation over and over again for more than two days with the promise that an agent will get in touch with me. I am lucky to have a good credit card company. They will take care of this scammers. STAY AWAY FROM THESE THIEVES!
The pic below is just a sample of full pages of the repeated message I was receiving from edreams. I was telling them over and over that I need to cancel or rebook my ticket…all my efforts were in vain.
Tip for consumers:
Do not use this company!
Date of experience: July 5, 2021
Ordering from abroad, all communication from airline was in Italian - quite unfamiliar to me and with limited internet connection/translate I almost missed the flight...
Date of experience: November 27, 2023
Dear Leiv,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
I'll never use Edreams again, true scam, forget this agency you will be lucky if you use without paying anything else.
The reservation plattform duplicated the surname and I had to cancel the flights, when the information of the air company is that this kind of errors doesn't cost anything to solve. I had to call around 10 times and spend a lot of money calling for nothing. EDREAMS is a SCAM.
Date of experience: August 21, 2018
Hi Pedro,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u
They sold me ticket and i couldnt use because there was restriction for that kind of flights. Thye still sold me ticket and now they dont want to return money. People dont but ticket through them.my mistake i didnt check reviews before i bought.the worst ones are they
Date of experience: June 9, 2021
The answer for the reservation was received immediately with all the details of the trip. We are satisfied with the possibility of automatic check-in and the possibility of canceling the tickets if something unforeseen happens.
I chose eDreams because it offers more opportunities.
Date of experience: October 1, 2022
Dear Radu I,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
My friend couldn't fly as on the way to airpot had a car accident. Since than I have been contacting the customer service to request the refund, I also spoke to the airline which confirmed me that i am entitled to the refund. I provided all documentation and NOBODY is helpful and play the game to make you waiting to have you to give up. Please stay away from Edreams. The last time today they hang up on me. I will remove this review only if they will refund me and will write more if they don't. It shame to do business like that
Date of experience: May 6, 2022
I hastily cancelled my booking in error due to unforeseen circumstances. I don't want to cancel the booking. The only help I got was to re book losing my original payment of over £2000. Can't contact a human to resolve this issue. Can't even pay more money to make up the difference on new flights. Feel like I have been robbed of my hard earned money. We are broken that we can no longer continue with our dream holiday. ABSOLUTELY TERRIBLE CUSTOMER SERVICE. STAY AWAY FROM EDREAMS. NO DREAMS HERE, JUST SADNESS
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 6, 2023
WARNING! A big nightmare experience! DDreams is the worst agency, do not make business with them and save your money and headaches. They are based in Spain, they do not take responsibility about anything and you can not talk to any one, no customer service at all and the will take your money without your permission. WARNING!
Tip for consumers:
WARNING! A big nightmare experience!! dDreams is the worst agency, do not make business with them and save your money and headaches. They are based in Spain, they do not take responsibility about anything and you can not talk to any one, no customer service at all and the will take your money without your permission. WARNING!
Products used:
American Airlines.
Date of experience: January 11, 2022
The worst experience ever! Very disrespectful customer service. My flight was canceled by airline and they made me a plum between airline and call- center. I found out it`s very amusing for them to make customers suffer and angry!
I wouldn`t suggest nor will open their web page ever ever ever again! Terrible, horrible worst ever!
Date of experience: November 6, 2018
Hi Ray,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u
After booking，I still received email from edream which told me the same flights have been sold out. And it is really misunderstanding, cuz I did not know it meat my filght tickets not been booked or others been sold out? And when I want to make sure even I am prime member, still could not get any support, chat, any other online service to make sure.
Prices, the only reason.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 1, 2023
I travel every year, and never in my life have I experienced the lack of professionality! My flight got canceled a day after I booked! I have been calling every week and they keep giving me false promises. They never called back and they never helped me out. I'm gonna get stuck half way my trip and they don't care! They got the money and now they bounce on me. I have been calling them again but guess what? They hang up on me because my flight is not leaving within 7 days! I can't believe this is happening. My dad is very sick and I need to get back home! And they don't care! I'm sad and stressed. I have to wait till I reach the 7 days before my departure. It's so stressful. This is not fair. This is notttt fair! I just want to go home safe and without stress. I paid for it. It's my right. And now they don't even answer the phone anymore.
Date of experience: June 23, 2020
Covid test change from 72 hours to 24 hours made our tests invalid. Had to reschedule and Copa wouldn't help and edreams wouldn't change flight for less than 2300 dollars. The original tickets were only 1800 dollars.
Date of experience: January 29, 2022
I had a lovely experience while booking my plan.i was a bit cmfuse with the rates when i bool first and directs me to different agent while booking and thanks i finally found the cheapest deal but it nice place.
It’s easy to access
Date of experience: February 17, 2023
Dear Christopher B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Douglas S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service