eDreams

Shocking customer service. Really really bad.
I booked flights with eDreams and for the last couple of weeks have been trying to get thru to them with no success. I received an email (with no option to reply) a few days ago saying I need to call their helpline to find alternative solutions to my flights being canceled.
There is absolutely no way to reach them. Their chatbot doesn't work properly, their phone line always says it's busy and to call later. I tried emailing them a few times and never got a response. Still waiting for a refund for the cancellation of both flights and there's nobody to talk to. I regret trying to save a few extra bucks by booking with them instead of booking directly with the airline.
I strongly advise you to NEVER BOOK WITH THIS COMPANY.

If you are using edream web site you just wasting your time and money. I have booked a flight on thie web site and they charge me about £85 for the flight which should been £35. They chage for seat and then the air line didn't agree with that and I had to pay again and when I called edream they told me we will send you an email to get £9 back which never happen. Their stuff was rude and extremely unhelp. Never never using them again and please tell everybody not use them and government should remove this web site from internet as they fraud.

They simply cheated us.

They sold us 3 tickets for flight from Split which actually does't fly whole Nov. From there. On our luck two days before departure we notice that flight i cancelled without any information sent to us.
I immediately contacted eDreams customer service to realize whats happening. Employee was just repeating Im sorry, Im sorry' we will contact you in 24h with further info about procedure. Two day after nobody keep in touch with me.
Because of their foult we were forced to buy another tickets from different city so that cause more that double of all our travelling costs.

So guys, please avoid this company if you want to travel smoothly!
As I see their aim is to earn as much money as possible, even is needed to cheat the coustomers.
There is still no answers from them!

UNPROFESSIONAL CHEATING COMPANY!

Best regards,
Ivan

My experience with EDreams was okay going through their website and all my confirmation details through the mail. But it kept insisting I go on their app, but couldn't get on as it wouldn't accept the password I have only just made. So I deleted it,

Never in my life have I see such a bad Travel agency!
I booked a return flight in October 2021 for January 2022.
Airline cancelled my return flight in November 2021 and I had to cancel all my trip in December 2021 as it was no point to get a trip without a return flight.
I paid £402.96 and got a refund only £73.10 in June 2022.
I am not happy about it as according the law if flight is cancelled by airline I should have a full refund (it does not matter either a voucher or cash refund). This amount of money £73.10 is only for tickets reservation. I means that I received absolutely nothing.
I am going to aply to the Court in order to get a full refund.
Normally if you cancell your flight or airline does it the time of getting a refund is about no more than 1 month in my case it's was 9 months and the refund was rejected.
I got an email from eDreams yesterday on the 6th of September 2022 sayng that no cash refund would be issued.
No words.No comments at all.

Edream is realible,safe to use if you want to book your tickets all over the world. Trust them with Ur money and you will never be disappointed bcs their edream is to fulfill our dream.It is better to trust the best to book your ticket

Too late we wait an hour in flight and when I bought tickets I don't understand price

IIcwasxsearching online to find the less expensive ticket comparing different companies and I found edreams with most user friendly apps I was able to booked my flight online quicky and easy. I am overall satisfied with the service provided by edreams.

DO NOT USE THIS COMPANY.
I purchased a flight almost a year ago, the probability that I would not make it was there so I opted to pay extra so that they would refund me 80% of the amount (about $400). I have gone back and forth with them ever since. I have received only $30 in refunds, SPREAD OUT OVER MONTHS. They are thieves and complete scum. Can't wait for them to go under.

I do not appreciate being scammed into signing up to your prime service something I definitely did not agree to. It was only by chance i saw an email stating i had been signed up. Furthermore in order to unsubscribe and not be charged I had to spend an hour of my time working through a complex system which, when eventually found took me through 8 PAGES asking if I was sure I wished to insubscribe. I have yet to receive a confirmation email stating I am unsubscribed but have screen shotted a confirmation. Suffice to say I will not be using your service again.

As soon as I have made a reservation and payment, I got update with different airline reservation code and flight details, changing the time departure of the second flight, which made a problem for the timing of my Congress agenda in Antalya. I wish I could follow the previous arrival in Antalya in order to have safe transport to my hotel and reach the Congress agenda timing. Thank you!

I bought tickets from Montreal to Istanbul on 21st of May 2020. The flight was cancelled and I had to ask for refund. E dreams did refund for part of the flight ( Pegasus airlines). The application for refund was done by me directly from Pegasus airlines. The first part of overseas flight is still pending. E dreams told me that I have to wait 90 days, then 120 days. Now it is just not possible to contact them at all. 120 days past already since I applied for refund. I consider the policy of E dreams as dishonest, they probably just wait their customers will die from COVID and there will not be anybody to request refund of cancelled flights. There are so many similar posts, I guess the police should investigate the activity of e dreams in the light of frauds for their customers. On my side I advice to everybody- STAY AWAY FROM E DREAMS.

We booked two tickets with dreams. The first, they changed the date of our flight to 3 days later and when we sent them a screenshot to prove the original date, flat out denied the validity of the evidence. Then when we tried to change a ticket — FOR WHICH WE HAD PAID MORE MONEY SO THATG IT WAS FLEXIBLE — they referred us to yet another third party booking system they had claimed to go through. That company denied dealing with edreams. Do not purchase through edeeams — it is a complete and total scam. Awful.

Booked a flight last year with "free cancellation within 24 hours". I cancelled within 1 hour and the flight even got cancelled. HAVE NOT BEEN REFUNDED 10 MONTHS LATER.

Customer service vacuum: they send you from robot to robot and nobody actually helps you. After 90 minutes (!) in queues with chatbox I was finally able to speak to a person. That person delivered the most unhelpful customer service I have ever experienced and could not help me in any meaningful way, and sent me back to the chatbox without solving any of my issues.

Never buy with eDreams! In November I bought some flights from Siem Reap to Sihanoukville. Until the same day of the flight (in December), at the airport, nobody has had the decency to inform me that my flight had been canceled.
Now, after months of contacting two companies that doens't want to take responsibility for the cancellation of the flight and subsequent reimbursement, I have been waiting almost a month for an eDreams response about the status of my refund, on "request" from day 21.
It is worth paying a little more and avoiding eDreams, only at your service to keep your money.

Precise, fast and efficient service. The hotel/ flight combination makes the whole process easier

Our flights with air new Zealand booked via edreams were cancelled because of Covid. We cannot uplift the credits, because according to edreams we had to do so before end of June 2021, which was well before we in NZ could travel. However, air new Zealand had extended the credit until end of June 2022... but edreams would not send them our booking number, so airNz couldn't/wouldn't release the credits. All edreams needed to do was ring them and give them the authority.! Rip off? Who has our money? NEVER use edreams. Communications by them have been blocked wherever possible. Mind you, how can AirNZ keep them on their approved travel agent list? How can we block them coming up on searches when they are so bad.? I'm not the only person losing out on OUR money, and a well needed holiday! There seems to be no avenue of tackling this type of situation! Booking numbers on communications were, TG6QEW and *******572. The booking number AirNZ required was one finishing with an H.

I made a booking and paid. Shortly after I recieved a booking reference. Less than 24 hours before my flight I come to find out that I have not recieved any confirmation. That is because EDreams canceled my booking. I will explain: you are not buying a ticket when you give them money, youre buying an oportuity for a ticket. Doesn't that sound messed up, well its worse than you think. They can cancel your booking anytime up to the flight. Either because they couldnt get the price or because of fraud or scheme they are pulling. I would stay far away from this company.

Location: US

Greetings
I must have fallen for a scam
The edreams agent requested that I buy a new ticket to Romania on 06/20/23 instead of the canceled flight on 06/21/23
And they promised that they would call me and refund me the amount of the second transaction made on 04/02/2023 of buying a second ticket for the flight on 6/20/23 in the amount of $819
For me, the first transaction of 03/22/2023 in the amount of $881.24 is approved and the second transaction is $819. I should receive a credit to the card
Please help with this
To date, edreams have not answered the email or called

It was very good but I don't see on my app my booking. Also don't know how to contact you. If you could please provide a contact number.

After being seduced by cheap tickets, it actually makes you pay much more with your money and time.
The customer service doesn't respond at all and doesn't understand or ignore your issues even if you're connected to them after waiting more than 2~3 hours (I booked 4 tickets under different names and asked to share the invoices but it sent only 2 and keep sending the same ones again again even if I explained many time). And they just save your credit card information even if you asked to delete and charge you different costs (Prime membership) which will be tremendously difficult to cancel and delete. I was finally able to cancer the prime membership by phone but today I received again that the free trial of the membership is started and it will be automatically renewed with annual charge! Furthermore, the worst part, they change my account name every time I log in or complain. (they just put the last traveler's name even though saving my personal credit card information and using my email address!)
This is to highly recommend you not to be deceived by the cheap prices if you like to save you money and time!

We booked our honeymoon flights through edreams. We realized within a couple hours we had chosen the wrong return date. We had to search high and low for phone numbers to call for customer service. When we finally got through to someone, they said because we bought the insurance, our flight date change would be free and no problem. But we had to purchase the new flight first and they would refund the old one in full within 30 days. It has now been nearly 6 months, dozens of conversations with them (with a different answer each time), and only a partial refund. We are still out nearly $2000. We have since heard that this is a common thing that happens with this company. If I could give them a negative star review, I would. I will not be attaching photos, as they would include personal financial information. We have escalated this issue through the fraud department of our credit card, as edreams continues to say they will escalate the issue then we receive no communication and have to start over, receiving different information each time.

You sent me a promotion for the app but didn't validate it when I tried to use it. I have a screenshot if you want to check it.