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eDreams has a rating of 4.0 stars from 9,248 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
So when we bought the tickets it said that carry ons where included but in the confirmation it said that it wasn't. So we decided to call the customer service and it was abysmal to say nonetheless. We wanted to sent them the evidence of the photos where it said that the carry ons where included and they didn't even want to give us an email and obviously they didn't do anything with that BUT that wasn't the worst thing they did. They charged a prime subscription of $60 without our consent and when we called to get a refund they said that we couldn't so we just decided to cancel our subscription. If I could give 0 stars I would.
Tip for consumers:
Don’t us it
Date of experience: July 30, 2021
With eDreams, My reservation was ease and quick. I recommend it.
Because I found it on internet
Date of experience: March 27, 2024
I had no problem at with booking my flights, I have used e-dreams multiple times now as they do have the best prices.
Date of experience: February 16, 2024
Fast an easy to book good customer service. Very reasonable fares.
Date of experience: March 27, 2024
I booked a flight to Ho Chi Minh from Taipei. Flight departs at 0655 confirmed. We arrive early at the airport at 0430, no agents at check in counter (too early), we wait until 0600, still no agents at check in counter?! I call eDreams customer service, the agent was useless, since he couldn't help me and referred me to Vietjet, and didn't give me their number! So, eDreams basically washed and wiped their hands after I booked the flight! So, disappointed and frustrated with their service!
I don’t know why i chose this fraudulent company, because they didn’t even notify me of the cancellation and couldn’t help me any further! They basically took my money and ran!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 22, 2023
After booking what I remember as a "fare ticket" I saw that I needed space for overhead baggage, which was not included. I tried to find how to change to "fare+" (I think it was called), which include overhead baggage. However, it was not possible. I then had to book for a "check in bag", which is more expensive.
BAD EXPERIENCE!
Momondo found eDreams
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 2, 2023
I purchased the ticket with baggage and then your adviser told me it was error and I had to pay again for baggage 200 euro to a cashier.Its too much and still I bought tickets with baggage
I had worst experience
Date of experience: January 8, 2024
Dear Inga,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush
Buying the ticket was very fast and easy but to get the boarding pass was very hard as it was a 2 company operation, but ai got it after some trial and error for 3 hours, the worst part was when my luggage was missing at the brussels airport and still is missing, when I had all of my clothes inside it so now I'm in Belgium with just the clothes I had during the flight.
Cheaper prices but probably wont do it again due to the hassle and my luggage being lost.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 21, 2022
I thought the frequent changing of prices was somewhat off- setting as well as the extra charges which when calculated would leave the prospective clients not entirely satisfied.
I wanted to get a feel of travelling in a different airline.
Date of experience: December 16, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
First of all, I made a reservation for four people and paid extra to be able to change flights if necessary. I talked to a customer rep to verify this. When I went back to change the return date, I was told I would have to change it for all people and could not change it for just myself. Next I tried to change the return date for all four of us and I was told that I could not do that but instead had to buy four new tickets and they would reimburse me for the difference. When I asked how I would get reimbursed I was never given a clear answer. This is the worst company to deal with. AVOID AT ALL COSTS
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 15, 2023
They just took money for ticket and isuued a unrecognised PNR reference, so airline said its wrong. I bought a tickets from Sydney to Chennai,. On the day of departure their apo showed me, the airline cancelled your flight. I checked Sydney departures it was clearly saying on time. Then reconfirm with airlines and they said the flight is scheduled to departure, then i called Edreams customer support and the guy mentioned and keep on saying your flight is cancelled by airlines. I went to Airport i saw the check in counter is opened for my Airlines, i showed my ticket and the host couldn't find any bookings on my name and the flight number date time exactly matches, but they said this is scam. I have attached all the screen shot and my flight left on the same day. This is fraudulent company and i will blame only Skyscanner send me through this booking Agent and skyscanner should take full responsibility.
Date of experience: January 5, 2022
My experience was outstanding with United Airlines and eDreams. Due to a cancelled flight on Spirit Airlines, I had to re-book and request funds for cancelled flight that would not get me to my destination in an appropriate time. Thanks again United Airlines and the eDreams Staff.
Date of experience: December 16, 2022
Dear Gilda J,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
The booking process was fairly easy
However it was not very clear re hold luggage fees especially when they are two different flights
Was quite surprised that the return flight on KLM charged significant luggage hold fees which was not indicated
Value for monies - a friend had told me about your services
Date of experience: January 1, 2024
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
When I make the reservation all the time I get messages that I will have the option to add luggage after getting the confirmation, but after purchase the flight and contact support the option that they give me is to add the luggage in the airport
It was the cheapest option that I found but is the last time that I use it.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 27, 2023
The airline cancelled my flight over a year ago and I cannot get a refund from this company. It has been incredibly frustrating and I would not recommend under any circumstances
Products used:
none
Date of experience: June 16, 2022
I booked with Edreams many times but always is an uncertainty experience, I never know if the baggages in edreams really matches with the airlines bags rules. This situation puts a lot of stress in the travelers. When edreams saids Carry-on bags the airlines really means Smal bag cabin. It's unacceptable for a flight site like edreams.
For prices and good search engine
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 18, 2023
I booked a cheap flight with edreams. What they dont tell you is that they sign you up with a membership and charge you a $50 us membership from the creditcard you used to pay for flight. They trick you, its a scam. They take out a monthly or yearly membership. Its caused me much trouble had cancel card. They csnt be contacted easy as on otherside of world. They said they canceled my membership and then i was charged $87. Trustpilot took down my last complaint because no evidence but i cant upload any evidence. They have not payed my money back. DO NOT BOOK WITH EDREAMS.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 24, 2023
I was travelling from and to Helsinki - Stockholm by Norwegian Airlines. EDream quoted 112€ and charged by both eDream and Norwegian Airlines but after traveling eDream took agai €54,99 more from my master card. Tried to contact to eDream could not complain. They looted my money from my master card. Beaware with this site.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 12, 2022
Rescheduled. Have been waiting over 7 weeks for the new ticket to be sent. NO COMMUNICATION. NO RESPONSE TO MAILS. Do yourself a favor and use another vender. It is just not worth the hassle to save a modest amount of money. My confirmation number for this process - # *******744. Avoid them - not worth the modest savings over another carrier.
Tip for consumers:
I should have read the reviews before purchasing.
Products used:
Airline ticket
Date of experience: May 1, 2022
Beautiful and wonderful.
But I am still waiting for my reservation on the Tunisian flight. From Milan to Tunisia on Wednesday 10/25. Thank you very much.
Date of experience: October 21, 2023
Dear Massud Z.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
And previously, the money was gone without ever receiving any booking confirmation before the flight. That happened two times. Getting the money back was a big hassle.
Date of experience: January 5, 2024
Dear Mya,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Don't buy anything from eDreams, they charge a subscription automatically, 30 days after you pay your ticket they will charge you 54 €, no client assist, email doesn't go true. Happened to several people I Know. SCAM SCAM SCAN
Date of experience: April 4, 2022
I ordered a 2 way ticket to greece, after i paid irecieved only one way tickets!
After that i tried to cancel the tickets. Its almost imposible to contact a real customer service and they refund me only for half of the money. They are modern thiefs! Do not order flight via this company! They are also extremely expensive and thiefs!
Tip for consumers:
do not book anything with eDreams they are thiefs! without any customer service!!
Date of experience: August 5, 2021
Requested refund more than 12 months (flight was cancelled due to COVID). Edreams has received the refund from the airline but they keep asking for Swift account and IBAN details which we do not have in Australia. How can they do business in Australia, accept credit card payments and then not refund to an Australian account. The worst part is - I keep contacting their customer service, waiting to chat with an agent and every single time they lie that the money will be refunded to the credit card or the Australia bank account but we keep getting the same email asking for Swift and IBAN. This is so frustrating. How can this company operate
Date of experience: May 4, 2022
The booking was easy, the prices were good, a bit of a pain with seats but hey ho, £78 for booking seats a bit steep for two people
I thought it was a good deal. They were british airways not!
Date of experience: February 25, 2024
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team