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eDreams has a rating of 4.0 stars from 9,245 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Easy to book and good prices definitely use again.
Cheapest flights
Date of experience: March 26, 2024
The worst experience I have ever had with a flight. The Day before my flight I checked to see the flight time and I didn't find it. I called eDreams to check and they told me the flight was canceled. The didnt send me any message and the eDreams app on the iPhone still show me the flight. I asked them to find me another flight because I need to go to the passover with my family and they said they don't have any. After awhile they agree to check and find me a flight 2 times expensive. I gave the my master card to pay and they asked for 100$ Interest because of the card So I gave the my visa card they suddenly ask for the sane interest. So I hang up the phone after realizing I am dealing with layers. I did my best to find another flight. Don't get near this company or you can find yourself in the airport without a flight.
Date of experience: April 18, 2019
I bought online tickets and was told a later the flight was full. I then rebooked tickets when I read the email of the canceled flight. I received another email that they could accommodate this either. I had to use another service. I called them and was told I would only get 80% back which is fine. They then billed me for $137 and I received an email that they couldn't refund the rest of the money due to a banking error, so I am out $315 for absolutely nothing. Two hours on the phone while being put on hold over and over. The worst experience I have ever had with any online booking service. Stay away
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 24, 2023
Thank you for your services.
However, since I don't travel a lot I would like to cancel prime membership.
Since I don't live in the UK I cannot call you.
Please cancel my membership online.
Cheap and easy booking.
Date of experience: January 7, 2024
I thought that since i am only booking a return flight on set dates with one airline that i would be safe booking this with a third party like e dreams (or opodo as they are the same company!) -unfortunately, turkish airlines made an involuntary schedule change on my flight and changed one of the dates to 2 days later making me have to wait in an airport for 48 hours for my connection. They also gave me the option to change or refund the booking but i had to do it with the travel agent. After speaking with edreams/opodo they were unable to change the booking for me and I had to cancel and make another booking instead. I chose to cancel and make another booking with turkish airlines direct. Low and behold it has taken edreams/opodo now 62 days and my refund has still not arrived. The phone lines are always busy, i just managed to get through to a chat customer service agent who said that 'it always takes 90 days for involuntary schedule change refunds' which is just nonsense because turkish airlines told me they have refunded it to edreams months ago. I have attempted to negatively review Opodo on various sites which always get flagged by opodo and removed somehow. All i can say is to avoid these two companies at all cost. I'm still waiting for 1100 dollars and I'm wondering if i will ever see them again.
Date of experience: May 18, 2019
This company is $#*! I booked a flight 5 days ago and still havnt recieved my fligh itinerary they took my money and now can't get hold off them I have no reference number or booking num as they havnt sent it. I have no idea if im booked on my flight or not.
Date of experience: April 3, 2021
You have taken 69.99 from my credit card without my permission and I tried to contact you without any success
Date of experience: February 25, 2024
Dear Mohd,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I had an extremely disappointing and frustrating experience with eDreams, and I feel compelled to warn others about their deceptive practices. I was charged a total of £193.37 for a flight, which included a service fee of £138.62. This is in stark contrast to the invoice I received from the airline, which broke down the costs as follows:
Fare price: £46.49
Seat fee: £13.00
Administration fee: £7.50
Grand total: £66.99
EDreams charged me an additional £48.50 for priority and an additional cabin bag, which was not reflected in my ticket. This is nothing short of a scam. They are taking advantage of customers by charging exorbitant fees that are not justified by the service provided.
I spent the last 4 hours trying to resolve this issue with eDreams, but they were unhelpful and indifferent to my situation. I have since contacted my bank to flag the issue and will be reporting eDreams to ATOL, ABTA, Action Fraud, and Citizens Advice.
I urge everyone to avoid using eDreams. They are fraudsters who are only interested in taking your money without providing the promised service. Do not be fooled by their seemingly low prices, as they will find a way to charge you more in the end.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 29, 2023
Dear Matrian,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
It took me a week of headaches to get a hold of customer service and they were still not able to simply change my flight time to layer in the day. Avoid at all costs
Tip for consumers:
Avoid at all costs
Date of experience: May 19, 2022
Please, is it possible that someone from the hotel can come and pick us up at the airport? It would be very nice.
Thanks you 😘
Date of experience: February 6, 2024
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Very satisfactory
Dr. G L GagnejaAlways I look for the best during my travel experience. I have visited nearly 59 countries so far E Dreams stands at the top of my list.
Future flight booking will be done through your enterprise and also will recommend business partners about your service. Future trip planned to East Asia will with E Dreams
Dr. Gagneja
President
Bioteron Diagnostics USA
Always I look for the best during my travel experience. I have visited nearly 59 countries so far E Dreams stands at the top of my list.
Future flight booking will be done through your enterprise and also will recommend business partners about your service. Future trip planned to East Asia will with E Dreams
Dr. Gagneja
President
Bioteron Diagnostics USA
Date of experience: October 19, 2022
Dear Dr. Gurcharan G,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Overall,no hassles, satisfied from booking,to checking in,to boarding till to trip going toy destination.thank you for the good service..
It's easier less hassles & lesser prices too.all the best😇
Date of experience: February 26, 2024
Hi Felix,
Thank you for taking the time to write this review! Your feedback is important to us and helps us continuously improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
John
Customer Care team
Dear Felix,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Welcome. I bought a ticket through your site on the 14th of last May, and the amount was deducted from my bank card, and I was surprised on the 12th of June that another amount was deducted through you. Why was it approximately $65? Why was this amount deducted? Please return the amount to my account. This is inappropriate.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 15, 2023
I booked with eDreams for my flight to Florida. I will NEVER use a travel agency again after using eDreams. They wrote that the carry on bags were INCLUDED in the price when in fact they WEREN'T. I found out after calling the airline when my confirmation code that was given to me by eDreams was wrong. Turns out they put in my email wrong and a lot of my other personal information which caused me to have to rebook with the airline. When I contacted eDreams to be reimbursed for the carry one bags that they said were included in the price, I was hung up on. I've emailed them pictures of my receipts and have tried getting in contact with them through email and I have yet to hear back a month later. I've been following up and crickets… I highly recommend that nobody book with this travel agency.
Tip for consumers:
Don’t use them. Simple as that.
Products used:
Airline tickets
Date of experience: November 12, 2021
If I could give eDreams zero stars I could. From the beginning of June when I booked and cancelled a flight, I was hoping that was the end of it but it wasn't. I was trying from the day after my wedding day in Italy June 8th until the day their prime subscription came out to cancel it. I spoke to customer service who said they would cancel it but this did not happen. I have now disputed this with my credit card where the amount of £59.99 is pending and has also been taken from my account. That is almost £120 I am waiting to get back when there was been no service provided and I was trying to cancel this for a whole month so I didn't have to pay for a subscription that I don't use. Give me back my money. STOP STEALING.
Tip for consumers:
Don’t subscribe to their Prime subscription it is a scam.
Products used:
Any airline is better than eDreams.
Date of experience: July 4, 2021
This company is the biggest scam in the United States for online flight ticket booking. They deducted $70 from my account without my consent after months of purchasing a ticket. Later they canceled my flight ticket without even informing me and I had to purchase a very expensive ticket. They even didn't refund my ticket cancellation. EDREAMS IS the BIGGEST SCAM. Please never ever buy anything from eDreams.
Tip for consumers:
eDreams is a fraud company.
Products used:
Airlines Ticket
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 8, 2023
I tried to change my flight from Brazil Edrems did not answer the calls I was left alone without to know what to do and I have to pay to come back to London again. I contact them in london to ask for a refund they left me waiting over 30minutes to get support. AVOID travel with dreams.
Tip for consumers:
AVOID travel with Edreams.
Products used:
traveling
Date of experience: September 29, 2021
I Had booked a specific itinerary. After the process I received an email with my booking details, which seemed to be correct, but afterwards, I received a confirmation email which was utterly changed itinerary. The same issue with the return ticket. That means that I decided to pay for a ticket, which I found a good deal in the first place and then with no reason they gave me something else. For the record... The deal was very ok with a very short connection only for 2 hrs and that was the reason that I found it attractive but instead they sold, what they wanted. I ended up having connection 13hrs. The agent I ve spoken with, for the issue, gave the solution to change with fee or cancel the ticket refunding only 45eur. Out of 495.The conclussion is that they lured me with a good deal, and aferwrds I received something else which was trush. I wasted my money and I paid a new ticket from the airline directly. I also, awaiting to get my money back through a transaction dispute.
Tip for consumers:
Avoid edreams, You will lose your money
Products used:
Airline ticket
Date of experience: July 2, 2022
I reserved a flight ticket via the e-dreams website from Beirut to Munich with a stop in Bucharest. I wanted to change the final destination to Bucharest instead of the stop in Bucharest. I didn't want to change the dates, i just want to have Bucharest as the final destination. So, actually this not gonna be a change.
I contact the airlines Tarom, they told me that they have no problem with that, it is the same flight to Bucharest, I won't continue to Munich for personnal reasons... eDreams need me to pay 100$ to make this change which is not a real change in the flight.
They want me to pay as I make a modification to my flight which it is not my case.:/
Very bad Fare Conditions
Booking Reference: *******633
Date of experience: June 16, 2017
Worst experience ever. After I booked a flight ticket through them, even if the flight company cancelled/changed the flight, they are refusing to refund me. After I called 3 times, they are still verifing it. I have the impression they are wainting for the date to pass in order to say: Bye bye to your money.
Date of experience: October 15, 2021
Booked within minutes, ease to navigate website, answers are available within the website, so so easy
Cheaper than other sites
Date of experience: February 25, 2024
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Quick and easy to book and received confirmation.
Easy booking
Quick booking response
Best price.
Always find the dates and best prices to suit my requirements
Date of experience: March 25, 2024
EDREAMS ARE SCAM. I BOUGHT THE REFUNDABLE TICKETS, However they return only 50 percent of the full amount. Their customer service told us that they do not have refundable tickets at all. But on their website you can meet the option "Purchase refundable ticket". VERY poor service. Robbers! They do not care about their customers! Terrible company!
Location: US
Tip for consumers:
Edreams.com
Products used:
Flight Tickets
Date of experience: October 20, 2023
Dear Нуржан,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Wrost service for refund process. Every time i call they lying me. Never book with edreams. I have 2 booking both has been cancelled by airline. I
It's been more than 9 months of cancellation and still i m BEGGING for my refund WHICH IS MY OWN MONEY.
*******610 and *******494
Date of experience: December 7, 2021
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Naya,
We are truly sorry that your customer service experience was unsatisfactory.
The manner of interaction does not meet our quality standards. We take this very seriously.
We have reviewed your case to ensure that our quality standards have otherwise been met and we can assure you that your request is currently being processed correctly.
Once we have a response, we will notify you via the email address you used to make your booking.
Thank you for your patience and understanding.
Kind Regards,
Ayush