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eDreams has a rating of 4.0 stars from 9,233 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Edreams is an awful travel provider. I booked travel on 29th January 2022 for flights due to travel on 14th April 2022, and returning on 18th April 2022. Even though they have taken the money from my account, they have provided me no confirmation email and keep saying my booking was never made, even though the money has been taken by E-dreams. This is fraudulent as they have delivered no service to me. I have tried to contact them via email and on their online chat service, but to no avail. It seems impossible to get through to them by phone. It is disgusting that Edreams are allowed operate to operate these illegal practices. They are obviously trying to get people to buy their Prime service, but I did not want that, I only wanted my booking details sent to me by email, so that I could travel. The way it's looking now, we will have to cancel the whole trip
Tip for consumers:
DON'T USE EDREAMS - THEY ARE COMPLETE RUBBISH
Products used:
Flights
Date of experience: April 12, 2022
I read somewhere indicate that eDreams give me 30days free membership and they will still remove another money from my account for annual registration
Why must I register?
What if I decide not to use the service again because i need to use service for a while and enjoying the service before I can think of registration as a member
But now it's look compulsory and I'm asking Why?
No reason at the moment! I google it and I take the risk
Date of experience: February 24, 2023
The site is quite easy to navigate as all what you need for your trip are all in one place ranging from flights, hotels and car services.
It's really a dream
Easy to navigate and great discounts on flights, hotels and other Services on the site
Date of experience: August 24, 2023
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Understandable information and specific to costs.
Easy to follow sequence of information in bookings
Selection of prices and information
Date of experience: February 24, 2024
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I pre rent a car through Edreams in Mexico City for 400 dollars total, when we arrive to the rental car America they said that we had to pay 2000 for insurance other wise we cannot take the car, we couldn't accept to pay extra 5 times more what was the rent, we contacted right the way to Edreams to refund and they said that we didn't had enough in our credit cards and it is a lie we do have enough but we refuse to pay that crazy amount extra. So Edreams refuse to refund 400 dollars
Tip for consumers:
Avoid this company, avoid surprises ,
Products used:
Rental car
Date of experience: September 15, 2022
Booked a last minute flight from Italy to UK when our train was cancelled the night before. Booking and journey went very smoothly and we arrived home happy and on time.
Price and availability.
Date of experience: August 30, 2023
If you want a flexible Ticket...Don't regret and use edreams. Sunday14th May a changed in a flight booking from the 16th to the 27th May was confirmed and paid for. Edreams phoned back for the payment deduction of changes. 16th May Swiss air sending notifications of delays. Edreams was contacted and upon recognizing phone number notified of changes can take up to 48 hrs to appear in inbox. On the 16th nothing in inbox after 45min on the phone with edreams...it boils down changes was not made. Now i have to buy a new ticket and edreams claim they did try to phone me thus they are not at fault. This took them 45min to realise no changes was made and as far as calling I have no miss calls. But strangely edreams did manage to get hold of me for money changes deduction! How how convenient.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 19, 2023
I chose eDreams because I found that edreams offers the cheapest ticket prices compared to other agents. But it's very disappointing that when I finished making the reservation, the ticket price was charged in US dollars whereas when looking at the offer, the ticket price was in Malaysian Ringgit. The ticket price became more expensive than I expected when the fee was charged in US Dollars. I feel cheated.
Date of experience: August 31, 2022
Excellent service, and I was unbelievable, but from a personal experience, something fabulous and incredible. Thank you for the excellence of your services
Date of experience: August 21, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
It was a good experience booking the travel with your agency, response on time and Im looking forward to make other reservations with this application.
It was the first option on google.
Date of experience: August 16, 2023
Edreams:
We had the worst experience ever traveling with two airlines that we booked in Edreams. It was a self-transfer flight. The first flight charged us $40 euros because we didn't do the check-in online, even when we were three hours before in the airport. Nobody told us about that situation at all. Unbelievable that this kind of situation still happens in this time, with all the technology that we had. Then, the second flight didn't let us to get into our flight, even we are vaccinated and we have all our documents in law. They didn't know the rules to get into Egypt, even when the official website of the Egyptian government says clearly that people with the vaccine can go to Egypt for holiday. We were vaccinated in the United States but they didn't understand that our vaccine is the same as in Europe and they didn't let us to take the flight. We try to contact Edreams to get a type of compensation for all the problems that we passed through but guess what, impossible to reach this company. We sent emails but any agent reply, they have a Robot system super useless. How can we contact this company? Does anyone knows?
My worst experience flying and I've been in more than 60 countries. I hope this situation helps to save you a lot of problems with this company.
Cheers from Australia
Products used:
Anything
Date of experience: October 6, 2021
When booking a flight, they will automatically sign you up for their annual membership without notification. I called to cancel and they said they would not refund my money. Agent Francis Paul was very unhelpful. DO NOT USE THIS SERVICE!
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 28, 2023
All good with ticket purchase but eDreams is trying to charge me for Prime which I dont want. Am trying to cancel it and online customer service isn't helpful so far.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 6, 2023
I booked a flight with Ryan Air - I was not made aware of the additional fees - (double the cost of flight). Ryanair cancelled the flight and sent me a refund BUT eDreams refused any refund even though the fee included a baggage charge!
Date of experience: April 9, 2019
They force customers into subscribing for a really unnecessary service. Quite pricey too. They won't respond to calls or complains, so I don't know who legitimates these people.
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 23, 2023
Когда стала участником годовой программы подписки, то сомневалась. Но сейчас довольна предложениями и сэкономила уже больше денег, чем годовой абонемент. Плюс хороший сервис и поддержка клиентов. Благодарю вас за труд.
Date of experience: December 1, 2024
I enjoy in very pleasant communication with you, in fast and easy solution and planning of my trip! All praise and recommendation from me!
I always use eDreams and I'm very satisfied. Thank you
Date of experience: February 20, 2024
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Everything has gone well so far, I expect this continues in the same way till completed my round trip, only issue is that app didn't update booking status until I made a change with my membership.
Recommendation of somebody else, however I was very concerned with many bad reviews that I found.
Date of experience: July 1, 2023
Good and customer friendly. I received the confirmation on time without delay.
Regular emails to confirm receipt was sent to me, which is very assuring.
It looked like a reputable service.
Date of experience: March 5, 2023
Dear Jsn V.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
This is my first ticket purchase and opportunity for air travel; I look forward to many more. The service from eDreams has been quick and seamless; much appreciated.
It was an incidental online referral.
Date of experience: September 19, 2022
"Dear Joshua M,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service"
Made booking only to find out a week later took more money from my card no invoice after five phone calls now can't talk to anyone at eDreams please don't use this company one big rip off
Date of experience: December 14, 2021
I booked a roundtrip non-,refundable ticket. I wanted to leave Manila for Puerto Princesa in the morning so that I will have a full day to enjoy Palawan since I will only be staying for 3 and 2 nights. I chose an afternoon flight from Puerto Princesa to Manila so that I can at least enjoy the pool in the morning of my 3rd day. Sadly though, a few hours after I paid for my tickets, I got an email from edreams saying that my flights were changed. I will now be leaving Manila late afternoon and will be arriving at Puerto Princesa in the evening of my 1st day. My returning flight to Manila is now in the morning which means I won't have the time to do anything on my 3rd day except eat breakfast and pack. So this means, I will only have 1 full day to spend vacationing. Such a waste of money for my hotel and flights.
Date of experience: August 6, 2023
Dear Myra,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
. edreams showed me a fare of. 75 inr and did an unauthorised transaction of 85.99 euros from my bank account. They are not taking the blame and clearly saying we cannot help you..
Tip for consumers:
they are fraud dont use it.
Products used:
flight ticket
Date of experience: June 8, 2022
Just try cancelling a flight or even changing it - impossible to get in contact with anyone even after paying for the "no questions asked" expensive travel insurance policy
Tip for consumers:
Run!
Products used:
But they haven’t yet given a refund despite hours of trying
Date of experience: February 10, 2022
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Adeniyi D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service