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eDreams has a rating of 4.0 stars from 9,220 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
The
Member of Staff who dealt with my phone call was polite,efficient and extremely helpful.
Date of experience: March 20, 2024
I didn't find the cancel button trial paid subscription Prime
Date of experience: March 20, 2024
It was easy to make my reservation through eDreams
For the pricing and booking processed.
Date of experience: March 20, 2024
Top service, simple and easy …highly recommended for all travel reservations
Date of experience: March 20, 2024
We paid for a flight to Orlando and then it never processed. Tried contacting customer service. Nothing.
Location: US
Date of experience: February 18, 2024
Price of a tickets was lowest although combination of two airlines, and one of them was WizzAir. Since WizzAir site was down, they eDreams didn't get confirmation of my tickets (declined was the status) and I had to book again on my own. Nevertheless, I wrote to eDreams and my money was returned for WizzAir tickets.
Because of the lowest prices and great number of available airlines.
Date of experience: October 22, 2022
Dear Sanya M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Your service experience I got nice and good
Keep it up thank you for all kind of service
Date of experience: March 5, 2024
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
EDreams is very inefficient, and motivated to assist their clients whose flights are cancelled by airlines.
Its online chat assistant or agent works under the same protocol as its robot, asking the same question and asking you to wait for 12,24, or 72 hours without relating to the client's concerns and urgency. When they accept to connect you to an expert, it's actually another agent who starts afresh and tells you to wait for another 48 hours.
Their mobile line takes at least 5 minutes to connect you to an agent to assist with your case. And if you are calling internationally, 60 mins of talking-time must be available to permit you to lay out your complaint; otherwise, you'll have to call again and start afresh with a new agent.
EDreams may need to capacitate its customer service agents (especially via its online chat system). It's easy to get frustrated with eDreams once the airline cancels your flight.
When such an event happens. Its advisable to take your booking details directly to the airline and disregard any protocol with eDreams if you must make it out.
Tip for consumers:
Cancelled Flights by Airline
Products used:
Airline Booking
Date of experience: June 15, 2022
Do not whatever u do sign up with these scumbags at least they'll sell your data at most they'll charge you over for services not received and make it impossible to cancel your subscription
Products used:
Don’t use any!!
Date of experience: May 13, 2023
In this time I travel with a dream I have everything nice and good my flight ticket going back was perfect and the one issue it was when I rent a car and they've been in there and they didn't find the car and they didn't even found me my money Except this everything was good
I use it long time ago
Date of experience: June 28, 2022
Dear Haithem C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Very very bad experience, so bad that i don't even want to talk about it!
But bad enough to make sure to go on every review page and help people to never ever book anything over edreams
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 20, 2022
Nonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenone
Nonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenonenone
Date of experience: August 23, 2024
Is a good experience un general, is only a bit confusing to know in which app should i enter my information such as passport number and it should be clearer in some way that the booking is confirmed
Is easy to find cheap flights
Date of experience: March 29, 2023
Dear Maria J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I pais for a change of date departure and you ask me for an additional fee to change my departure date. I'm far from satisfied with my expérience with you…?
Date of experience: January 4, 2024
Dear Denis,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I found excellent flight options to my destination with a variety of connection and booked my tickets with substantial discounts from the airline sites
Recommended by friends
Date of experience: October 7, 2022
Dear Orlando D,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
I had a round trip for 5 days from Los Angeles to Paris and I had to stop in Montreal (it's a transit ticket). When I booked the ticket nothing was mentioned that I need a canadian Visa to stop at the airport and wait for my next flight, although I was not going to go out the airport in Canada. When I was about to take my boarding pass in LA, they stopped me at the airport asking for an ETA, and the manager said we have to cancel your flight sine the site was not working to get the canadian visa application online, and you'll get a full refund 1320 $, also the ETA application site was down for several days. Until now they didn't send me any refund and I called them multiple times and every time they give excuses and say sorry we will send the refund, and now they close their line, under which I can't call them any more or even send emails.
Location: US
Tip for consumers:
Very bad experience with eDreams
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 24, 2023
Was very quick and easy to book my flight.
Got my travel plans in good time.
Recommend from relatives
Date of experience: March 10, 2024
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Edreams is a scam!
They cancelled my booking without my authorization and refuse to refund or reinstate my flights
Paid 1500$ and now have no tickets!
Tip for consumers:
dont use that site !!
Products used:
no service provided
Date of experience: May 11, 2022
Edreams, LLC
3390 Mary Street
Coconut Grove FL *******
United States
Phone number *******024
FEIN27-08 33 859
(Tax address: Sunset Lake Road 2035 ******* NEWARK - United States)
Search the company using FEIN in your browser.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 10, 2023
Refund my money back £69.99 I didn't asking for any help refund money back
Refund my money back £69.99
Bad company
Date of experience: March 18, 2024
Dear Mahmud,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
HORRIBLE experience with eDreams. I input 4 passengers departing August 1st into their site, they booked me for August 13th and then "were not able" to amend their error or refund my money despite hours on the phone with customer service!
Date of experience: September 12, 2018
Hi Sophia,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u
We got enough needed information.
We are working in travel industry and the fast response by Edreams support to us alot.
However, this is for small groups not for big group
Reference by skyscanner
Date of experience: July 10, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Ok. Was ok,but I kannt see how I can cancelen the edreams prime. Because I have allready too acounts
Date of experience: March 11, 2024
My husband bought tickets from NRB to FRA and FRA to ORD. Paid $566.11. Went to the airport, waited for an email confirming the transaction. It never came. He received an email saying "Booking request in process." A booking confirmation never came through, so he had to buy tickets directly from the airline at the airport for the flights that ENIGHTMARE had sold him. Enightmare is impossible to get a direct refund from. They give an infinite roundaround. We had to file a dispute with out credit card company. But in fact, EDREAMS is a fraud, it's not a legitimate company. It gets interest free loans of the consumers money while the consumer spends hours trying to get it back. They do not have an email address, suggest that one use their APP to request a refund. We didn't need the app to get the ticket, there's no reason to need it to get money back. And the app wouldn't download anyway.
Date of experience: June 11, 2021
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear MariaEugenia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team