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eDreams has a rating of 4.0 stars from 9,220 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
You NEVER buy for them, THEY ARE TYPICAL FRAUDULENTS with incapable agents, This is a despicable company(bunch of scammers) and would never recommend to anyone!I have lost my money, I tried to buy tickets with no success and they got my money without any notification even though their site had shown me that purchase did not take place. Afterwards, I found out that I have been charged and they contact them and ask why they never contact me to let me know that I have been charge but there are not tickets, they apologized and ever since they always tell me that I will get money within 3 days. Guess what, I did not receive anything and every agent says the same to me, '' DO NOT WORRY YOU WILL GET YOUR REFUND WITHIN 5 DAYS''
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 30, 2023
Seems like a well run company as they kept me informed every step of the way. As I hadn't flown anywhere in 40 years it was quite a trip!
Have booked again for the same journey next year.
A random decision.
Date of experience: November 14, 2022
It was so smooth and efficient. Also offers were very competitive.
Only problem that i have is that i should not be compelled to take other services like the packages recommened
Kayak recommended this servce provider.
Date of experience: August 23, 2022
Dear Mohammed S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The price of airline ticket was listed at $97 on Skyscanner, but my credit card was charged $219 as "eDream Prime special" WTF? These guys are real digital CON ARTISTS, now I am dealing with pile of sh$#% trying to get my money back. I am retired now, so I have a lot of free time to spread word about lack of integrity and honesty in this eDREAMS, com outfit,
Tip for consumers:
Don't use eDreams,com, they are big time crooks, if average Joe was ripping off people for pennies he would end up quickly in jail, but these crooks are ripping a lot of people for hundreds of millions of dollars and nobody is doing anything about it
Products used:
Bought airline ticket
Date of experience: September 24, 2021
I submitted my review got this auto reply:
Nothing else. There address was listed Mary st. C Grove. I went there no office nor a box eve.
Telephone number not given. Fake ads and fake customer approvals.
A CRIMINAL entreprise my next step: Court filing.
Reply from eDreams
31 minutes ago
Dear John,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Reply from eDreams:
31 minutes ago
Dear John,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Date of experience: December 27, 2022
Absolutely a wonderful source of information 😀. Happy with the choice was given and the offer was fabulous 👌.
I travelled with edreams before and I had good experience
Date of experience: February 14, 2024
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I wish I had researched/reviewed about them before booking my tickets. They weren't the cheapest but they were amongst the few websites who carried flights to Galapagos.
Like other reviewers have said, you cannot get them through online chat. I've waited for upto 7 hours straight. After waiting for over 1.5 hours, you can get them online on the phone. Even then, they will transfer your call, put you 'on hold' and ultimately very useless or unhelpful! My trip is in 48 hours and I've been reaching them for the past 5 days. Though the airline website clearly says that all national and international flights are suspended (covering the duration of my travel), they don't want to take any action. The airline does not want to take an action, since I booked through eDreams. EDreams won't take an action, because, the airline hasn't told them specifically to refund my tickets!
How are they rated #1 for anything? May be #1 worst customer service ever!? At this point, I am willing to lose my money.
Date of experience: March 22, 2020
If 0/5 was possible, I would choose it. NEVER USE THIS SERVICE.
Everything is fine UNTIL you want to change the date of your flight (I
Had the insurance). The Help SERVICE IS HORRIBLE. They don't even listen
At your request. I talked to 3 people and my issue was not solved! The
Last one (Rebecca FRANCE if a manager see this review) closed the chat
Even if she didn't solve the issue. She just didn't want to take the
Time to solve my issue. Really bad experience. I WILL NEVER USE EDREAMS
AGAIN and will get the message out to ALL the people I know. I hope they
Will go bankrupt. WORST CUSTOMER SERVICE EVER. HIDDEN FEES EVERYWHERE.
Date of experience: December 8, 2018
Hi Mohand,
So sorry to hear that you feel this way about our service.
We see that one of our agents had already been in contact with you. Your comments are being forwarded to them.
Kind Regards,
Amy - Customer Care
This was the first time I have used eDreams and found the site easy to negotiate. I have now set up an account so will definitely be using it again.
My dayghter has used this site and she recommended it.
Date of experience: January 28, 2024
Have used this sight to book a car rental which turned out to be the right agency. Now we have booked our flight from Paris to Las Vegas for a very reasonable price.
Ease of website and airfares
Date of experience: September 17, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Book, pay fly, worked out fine when booking ruyal Dutch KLM. All kinds of drinks, juice wine, beer coffee and tea, healthy and good sandwiches, really nice, all together
Easy, can find cheap flights, works fine all the way from booking and along.
Date of experience: October 20, 2022
Dear Barbro M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It's a good offer, cheaper then others. Bit unusual to wait for confirmation even tho you paid. But in 24h you get it...nothing bad to say from my experience
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 18, 2023
Good service and interface. Important note: need to elaborate the module for the preliminary checking-in (now it's impossible); and also the mob. Application is not working in Latvia (surprisingly).
Find more choises
Date of experience: March 6, 2023
Dear Dmitry M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Edreams' online chat service helped me. I needed to enter my passport information to get my booking confirmed and they did that for me after asking a few questions.
Date of experience: September 25, 2022
"Dear Tim R,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service"
All flawless except the check-in feature.
I provided all required info, twice, but could not submit the second time additional information was asked although all my data are correct
Generally good
Date of experience: March 20, 2023
Dear Kurt C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
When booking it doesn't tell you about the additional fees, that they add after the fact. I stupidly purchased the cancel for any reason... total bull$#*!... don't do it
Date of experience: March 30, 2019
I received my itinerary which was very details along with additional services that were available if i needed, including rental a car services, other hotel booking/reviews & discounts available.
I found them on the internet
Date of experience: October 12, 2022
Dear Sean P
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was pretty easy and user friendly. I will recommend to my friends. So far I didn't face any difficulties.
This is my first experience. I chose it from Skyscanner.
The experience was really marvellous, hassle free to book the tickets online. Awaiting for the travel date eagerly.
Date of experience: January 20, 2024
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
This company has kept my money for o er 3 months blaming it on airline companies they're doing business with.
Htey need to get out of business
Very bad for the travel and airline industry
Date of experience: June 6, 2022
I booked a flight in April2020 which was cancelled due to covid and I still waiting for my refund. They send me an in a month for last two months to send my bank details so that they can refund, I sent via email, waited on chat for more than hour and gave my details again and they still sent me a form to fill my bank details which needs IBAN number that my bank does not use. They charged my card but do not want to return to my card and wants details that my bank does not use. I gave them SWIFT number and all other details but nothing. Seriously never use them they are the worst.
Date of experience: May 21, 2021
I bought several times through this page and it had all worked out. The last booking I made with them I almost paid twice and couldn't do anything about it. When my payment was being processed, a flight of 300 euros went to cost 500 at the time the money was being charged to my card. I contacted Edreams over the phone and none of your operators helped me... they didn´t know what to do. I was told to contact via email, which is supposed to be a different department... That's what I did, and after 3 days I got answered by saying it was probably my fault because it would be an offer for the PROMOTION CARD. I sent them an answer with photos of the prices and offer of the flight to justify the refund and prove that it was not a promotion. They never answered me again. I tried to contact them several more times and would not reply.
It probably works well if you booking goes through without a problem, but don't expect to get your money back or some kind of help if something happens with your booking.
Bad customer service, there are better companies to book with and with better services.
Date of experience: November 13, 2019
I bought 2 flight tickets from Da Nang to Hanoi form eDream at amount $141. However, they inserted a $50 return anytime at the last minutes when I hit purchase, and bump up the price to $191, I called them right after I realised that they deducted $191 from my bank account, within 5 minutes when I placed the order. Said only will return me 80% of the ticket fare, which is $80, can't take out the $50 extra, won't let me talk to the manager, later hanged up my call. NEVER AGAIN! EDREAM SCAM!
Date of experience: August 3, 2019
My partners card was charged 511 euro for flights that were never confirmed he rang Sunday night they said the money would be back in his account Monday NO SUCH THING! He then rang to be told they never took the money after been in contact with his bank who clarified that E DREAMS had taken the money! We are taking legal action against this scamming company absolutely shocking they could rob you for a purchase you never made
Date of experience: November 14, 2018
Hi Jenna,
If your partner has not yet received his refund, please have your partner contact us with their booking reference number via the following link and one of our agents will assist you shortly.
https://socialcare.edreams.com/en/support/login
Thank you!
Kind Regards,
Amy - Customer Care
Service is really good, it is a fact, yet I am not so satisfied with the fact that I have payed for check-in - but afterward the system rejected my request and I am asked to go befor my flight to the check-in office With no explanation! Iis not so comfortable for me. Sincerely,
Professor, doctor habilitated
Anatolij Prykarpatskyi
Date of experience: September 20, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Andrew M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service