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eDreams has a rating of 4.0 stars from 9,216 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Finding the right deal was easy, paying for the holiday wasnt as seasy, with confusion over whether the payment had gone through or not & no ability to ask the right type of questions to the 'chat bot' leavingme confuses as to whether I had or did not hvae a holiday! Confusingly I then got confirmation of the hotel booking from Boooking.com (which wasnt expected) and a seperate e-mail from the hotel requesting payment. Why eDreams cant handle all this is beyond me! Lastly - and more than 24 hours later, and after eventyually getting the correct question through the 'chat bot filter mechanism', someone must have folowed up on the flight booking.
Because I have used eDreams before, and because the overall cost including direct flights suited my pocket.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 15, 2023
Skyscanner prompted me to eDreams.com. I made a payment around $1000, first and the shortest segment of the 3 segment itenary was confirmed, however after a long wait the remaining longer flight 2 segments were declined. EDreams asked me to book new ticket for the declined 2 segments, they kept my $1000 dolar, I had to dispute via credit card company. It is a major headache. They work like a scam. I don't recommend them to anyone.
Update: instead of returning the money they received for the ticket they never sold, eDream is spamming me and asking me to remove my challange via my great credit card company.
Location: US
Date of experience: August 4, 2023
I booked a flight through this website for the first time and it was a nightmare! They sent me the wrong flight information and confirmation code that I was not able to locate the flight on the Frontier website. Also wrong information about the baggage allowance that didn't match with the airline information. IT WAS HORORIBLE EXPERIENCE and worse than that, there's no contact number that you can call Edreams or email them! I tried to talk an agent through the website's live chat and after waiting online for 1hour and half, still no response and no chat with live agent. This website should be illegal! Don't waste your money and ruin your trip by booking through this website!
Date of experience: August 1, 2021
I bought a flexible flight with them and when I tried to change my date "there weren't any available flights to switch to for the next YEAR. And past that year period my booking will be expired...
I have spoken with someone about it on the phone, when she told me that I asked to speak to her superior, she made me wait 20min before coming back to tell me everyone was busy and HANG UP on me.
Tip for consumers:
Just don't book with them
Products used:
flight
Date of experience: May 5, 2021
Apart from having to identify with Ryan Air due to eDreams not being a registered third party with them... the booking process was simple and smoothe.
Fare prices were low
Date of experience: September 10, 2023
Missing important information, as I booked Business class its not written on the Booking details, as it is called booking DETAILS i would love to have at least also my confirmation and a text that my tickets are Business class. But they dont give these details, so in the end it could be that you pay business class but you get only Economy class as its no DETAIL of Business Class on the Booking ticket...
I just chose it because it was the first Homepage who came as I googled my flights
Date of experience: September 2, 2022
The app wouldn't work and the website wouldn't. Got a email saying I couldn't get my boarding pass. The airport charged me another £55 just so I could get on the flight.
Because they was the cheapest
Date of experience: January 11, 2024
Hi Clair,
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush
If I could give them no stars at all, I WOULD!
My sisters booked their tickets through Edreams and had a terrible and awful experience with the travel arrangements. For their return flight, when they showed up at the airport they were shocked to learn that not only were they at the wrong terminal, but also they had the wrong airline information, as well as the wrong flight time. All the information for their return flight coming from Edreams was false! They ended up missing their flight and had to book another flight and pay out of their pocket... Chicago to France. I can only let you guess how much this flight cost them! This happened back in July and they have been asking a reimbursement since then from Edreams. They are denying any wrong doing and are refusing to reimburse for the flight, even after sending them all the proofs that the wrong flight information was sent to them!
Their customer service is also as terrible as their services! They are not easily reachable.
I highly recommend you to stay away from this online agency to book your flight.
Date of experience: December 3, 2018
Hi Marina,
So sorry to hear about your sister's experience. If she still requires assistance with her booking, please have her get in touch with us via the following link.
Thank you.
Kind Regards,
Amy - Customer Care
https://socialcare.edreams.com/en/support/login
It was easy and pain free to find and book my flights, will use them again
Internet search
Date of experience: March 9, 2024
I asked for tickets and booked them! That's what the site is here for!
It popped up on my computer! Hope it’s real and I do have a seat on the plane selected
Date of experience: March 14, 2024
Excellent, very satisfied with this one as well as I have been looking forward
Free cheap flights
Date of experience: March 14, 2024
EDreams stole all money from my mastercard even they stole CVV number and use them for their purchases, they stole all my information from mastercard becareful you will see a cheap flight with them and when you pay your flight trip just you put your card numbers and information they save all your information at their system after that they withdraw all your money without your permission, No protection for customers, No SSl as they allege!.
I wasn't expected that would happen to me that eDreams swindle, cheat and spy at your account to take all your money.
I will not stop to say the truth to not make people fall in their trap
Even i sent them a message from long time ago they didn't reply as nothing happened.
Date of experience: September 8, 2022
I booked plane tickets, paid for all the tickets, sent me an email from the company that failed to issue me all the tickets and they gave me a refund for the tickets they did not issue within ten days, Tachles did not return the money and no one to talk to, I decided to complain to Skyscanner through which I bought the tickets. Contact the aforementioned travel company and the representative there lied to them that I did not order the tickets through the Skyscanner website but through them directly so they do not have to answer Skyscanner, stay away from them even if the prices seem tempting.
Date of experience: May 15, 2022
The online ticketing failed to purchase the tickets within the time alloted, so I called their support line which is near impossible to get in touch with. The online system processed the und transfer but did not issue any tickets. The customer service purchased an inbound ticket but canceld the outbound ticket. The system kept updating until the day off travel that all tickets were available. After trying to board 24 hours before departure the airlines would not let us board. The travel agency and airlines blamed each other for the canceled ourbound ticket. Had to pay the airlines an enourmous amount of mone to get a one way ticket.
Location: US
Date of experience: July 16, 2023
Check the reviews of the hotels as there is a lot of variation regardless of the stars 🌟.
Combined price
Date of experience: March 16, 2024
Bought tickets via eDreams for flights on SriwijayaAir
The airline canceled the flights.
EDreams unable to get refund from the airline, despite eDreams claim to fight for refunds
They now are asking me to fight for a refund. This is as simple as it gets...yet eDeams have given up.
It seems the airlines that they deal with consider eDreams a loke
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 11, 2023
A few months ago I decided to buy a trip for my sister within her honeymoon. They went to Vietnam and I gave them a week in Cambodia to visit Angkor. I bought the flights at an exorbitant price (almost 600) through edreams and booked visas, tickets, hotels, massages and dinners to make a special experience of those days.
Once in Vietnam, just a few days before their trip, they received a notification that their return flight had been delayed so much that they will not be able to connect with the flight back to Madrid. When they try to clarify it (spending time and money on absurd calls), they discover that the flight has been canceled, so after a lot of frustration trying to fix it, they get edreams to send them a confirmation that they will get their money back.
Almost four months after, we haven't received the money and the company continue to evade every phone call. Some weeks ago they confirmed that the airline had already returned the money to them, but nothing comes to us. It sounds like they inflated the price of the flight by manipulating the exchange rate and the commissions, so giving it back to us will be a loss.
Now we only have left the legal route, but if you can avoid it do not buy your trip with edreams.
Date of experience: July 5, 2017
E dream is super cheap, this is a really good deal if anyone is looking for international flights. The routs are nice and with good airline company. I had an amazing trip.
I chose edream because it had BEST deal out of all the travel company, edream also sends out reminds and booking detail.
Date of experience: December 26, 2022
Dear I-Chen W.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
My experienced while waiting for the confirmation of my booking is very stressful! I waited for almost 24 hours. Better to have a customer service chatroom or an active hotline to call.
It’s my first time, from my impulsiveness..
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 11, 2023
During my booking, process they advertised a fare with free check-in bag included. Even after booking, the confirmation email says that I'm allowed a 20kg check-in bag. However, the air company showed a carry-on only
For 2 days tried to call the eDreams without any luck. The phone number they provided does not exist, and the calls didn't go through.
Finally, after chatting with customer support, I was informed that a have to pay for my check-in regardless what the confirmation email FROM THEM said. Unable to help, he redirected me to a link to file a claim.
Filed the claim, and their response was
We are sorry for the confusion we created but you have to contact the airline directly and pay for the bags.
So I ended up paying extra to checkin my baggage.
This was my second time dealing with eDreams, and unfortunately, both experiences left me disappointed. In both cases, I encountered issues with luggage allowances, and upon reading other reviews, it seems I'm not the only one who has had a bad experience in this regard.
They intentionally mislead and then scam you.
But hey, I do take full responsibility for my part, as the saying goes:
"You fool me one, shame on you. You fool me twice, shame on me"
Date of experience: May 21, 2023
I I like the service so much the at very nice
Hadhih alsharikat aisiearuha jayidat wakhadamatuha jayidat wasarieat wasahhl altawasul maeahum wana maeahum mundh fatrat tawilat lam araa minhum akhata'an aw eadam aihtimam bialmusafir
Good service and good price
Date of experience: January 26, 2024
I can only give one star at this time because I have yet to receive a refund for the cancellation of the trip booked through your organization with Avelo Airlines from Raleigh, NC to West Palm Beach, Florida. Your on line chat sent me an "Oops" response that something had gone wrong when I wrote regarding this and therefore until I resolve the refund issue, I regret I can only give you a one star rating.
I have booked with eDreams in the past when I lived in Europe and the experience had been a good one.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 26, 2023
I had to book flight tickets for a long journey in a short period of time. EDreams was helpful in providing very convenient options at very reasonable price.
It was easy, cheap and convenient.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 27, 2022
Booking was straight forward it all went well. Confirmation came quickly.
A good price.
Date of experience: March 17, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team