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eDreams has a rating of 4.0 stars from 9,216 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Flight booking: a return leg that had 2 changes. Got as far as putting in my credit card details in only to get a blue box pop up to say the airline has put the price up from what we had been offered (over £600!). Would I like to proceed at the new price? No option but to say yes. All the boxes were pre populated and I could see the flight time on the return left Sumatra at the same time as before & assumed everything else was the same, including the lay over in Dubai, which originally was just 4 hours. Booked the holiday at the new price. It was not until the confirmation email came through that we saw the flight out of Dubai, the final leg of the return flight, had been changed from a 4 hour lay over to a 16 hour lay over. Took 3 phones calls to customer service with them saying it's not a computer fault and change it at a further cost of nearly £700 as clearly it couldn't be a computer problem. While the lesson learnt is triple check everything you should not have to check pre populate boxes and if it does & makes changes then it should be flagged up. It wasn't and has cost us dearly with no remorse from edreams.
The app also is not working at finding our booking so everything has to be done through the website which is also not great.
All in all a shocking service and we won't be using Edreams again. In hindsight Opodo seemed a more user friendly site with the same prices.
Products used:
Tickets
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 10, 2023
Third ticket I bought for this trip segment - though I bought flexible tickets, neither HKE nor HKA gave their authorization to change the schedule after they cancelled the flight. Let's pray that this ticket will make it unto the boarding gate!
After disappointment with the 2 various vendors of the 2 previous tickets. Looking for a travel platform that can manage the HK low cost carriers efficiently.
Date of experience: March 24, 2023
Quick response to very late booking
Reimbursed one aspect that could not be resolved at such late notice very quickly indeed
Very impressed
Google search recommendation
Date of experience: February 10, 2024
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Good service, easy to use a d friendly. I could, I would have directed every one in this site for help, the prices and offers on this site are so good. Hotels Discounts, car rental discounts
Price is good compared
Date of experience: June 16, 2023
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I was in a hurry and I booked my ticket last minute. I didn't get the ticket on time and I had to book another flight. If you use their platform, don't expect any assistance whatsoever.
Date of experience: February 13, 2018
AVOID AT ALL COST. Customer service ignored us and we ended on the streets with a child. We had to pay again for a service that we paid to them! Watch out! They are miserable rats!
Tip for consumers:
Avoid this company at all cost. They'll ruin your holidays
Products used:
Flights
Date of experience: May 20, 2023
I called the help desk to confirm the flight because I didn't receive confirmation email for my daughter and the person who answered the call said everything is online you can check it and hung up
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 1, 2022
EDreams made booking my ticket to Alexandria a breeze. The process was incredibly easy, and I encountered no issues whatsoever. I highly recommend eDreams for a hassle-free travel booking experience.
Very good fare
Date of experience: October 31, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
CAREFUL! IF YOU SIGN UP TO THE EDREAMS PRIME TRIAL 30-DAYS, IT SAYS "CANCEL ANYTIME", IT TURNS OUT YOU NEED TO DO IT 72HRS BEFORE IT ENDS YOUR TRIAL OTHERWISE YOU CAN'T CANCEL IT, SO IT'S NOT AN "ANYTIME" THING, IT'S A SCAM FOR YOU TO MISS THE DATE AND BE CHARGED 59.99£ FOR AN INVENTED SERVICE THAT IT'S ONLY DESIGN TO RIP OFF YOUR MONEY
Tip for consumers:
Just rich wannabes hiding behind a very nice phone assistant
Products used:
This service is ilegal, it says anytime, bull$#*!, also you need to call them in order to cancel, there's no option on the website, shame on you, earn your own money.... Scam
Date of experience: January 30, 2022
First time user, many flights to choose from and my flight booking went very well. Information was very clear and easy to understand. Will book again with eDreams for my next trip.
EDreams offered the lowest fare among it's competitors.
Date of experience: April 11, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Booking with you it's very easy, everything its clear! So that made me feel very confident!
Hope everything it will be great till I get into the airplane! Thank you. Ana
Good prices,the best option
Date of experience: October 4, 2023
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Edreams left my son and his travelling companion stranded on the other side of the world! Having been told on numerous occasions that edreams would confirm their flight home, when they arrived to check in- they were told the seats had not been confirmed and they couldn't fly home. Edreams said they were sorry but they had been 'unable to contact the airline' but that it was 'no problem' because they would organise a refund once they returned home. We had to fly the kids home at our own expense- $4000 each! Three weeks later, edreams have been unable to contact the airline for a refund! What is most infuriating is that there is no direct way of speaking to edreams management because the reference number is now invalid for phone calls in Australia and ALL of their emails are from no reply addresses! They have been advised in writing of a new email address with which to correspond but they have ignored it and continue to use the original booking one. As a parent, representing my child- I can not urge readers strongly enough to avoid this company! A 1 star rating is too generous!
Tip for consumers:
Do not use edreams!!!
Products used:
Flights were booked and paid for. Edreams did not confirm seats- leaving young travelers stranded overseas. Travellers were told that they would receive a full refund once they returned home but the company has been impossible to contact.
Date of experience: February 16, 2023
DO NOT USE eDREAMS.NET. I DONT EVEN KNOW HOW I GOT SIGNED UP WITH THESE SCAMMERS. NORSE AIRWAYS MUST HAVE SIGNED ME UP. THEY TRY TO MAKE IT IMPOSSIBLE FOR YOU TO CANCEL YOUR MEMBERSHIP. GOOGLE THEIR CONTACT NUMBER AND MAKE THESE SCAMMERS CANCEL YOUR PRIME MEMBERSHIP. THEY ARE WORTHLESS SCUM
Location: US
Tip for consumers:
THEY ARE SCUM
Products used:
NONE
Date of experience: October 6, 2023
Absolutely horribly. My husband booked through edreams and his return flight was canceled three times. When he called to see what was going on to try to confirm another return flight he was put on hold for hours and hung up on three times. When he finally got ahold of someone they said his flight wasn't cancel and sent his flight information via email but even the email they sent while he was on the phone with them said that THE FLIGHT WAS CANCELED! They obviously didn't read the email they had sent him! When the return flight was finally fixed after much finagling my husband went to the airport to check in for his flight three hours before scheduled take off to find they never actually made the connecting flight to his destination! He had to wait 19 hrs in Amsterdam because of their incompetence! I just hope my husband can get home! We will NEVER EVER book through edreams ever again. Absolutely appalled with their services and customer service. Shameless!
Date of experience: October 21, 2021
I'm very happy white dramas I like the price the organization for me it's very good 😊
Date of experience: March 15, 2024
NEVER BUY TICKETS OR ANYTHING THROUGH THIS WEBSITE. They never answer on the "24/7" phone,
If you write emails all you get is some automatic answers and they send you the "manage your booking" page where in fact you can not manage anything. You find yourself stuck, no one to talk to, your flights canceled and although you made a full reimbursement, you can not even get your money back. My booking to Milos Greece ***********
Date of experience: August 6, 2020
I lost more money but you cant help me for decreasing lost
Date of experience: March 15, 2024
Dear Ali,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It was easy to book the flight, especially with the new insurance in case you can't fly for some reason, i think that's it's a perfect way to attract the costumer.
Date of experience: September 5, 2022
Dear Ivan F.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
As the reservation is in progress the price keeps on changing and even at the last minute when I confirm I get an announcement that the price is higher and a question if I wish to proceed
This happens only with eDreams and not with any of the other agencies for booking flights. By the time I'm finished with making the reservation if the price suddenly rises in 10$, after all the time I put in making the reservation I press that I agree and not search in a different agency.
From all agency it's price was the lowest but by the end of the process it became one of the highest's. I think that is is fair like in any other agency, when reservation starts, the price should freeze for at least 15 minutes until the process is finished.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 24, 2022
Everything went according to plan. A very smooth experience when booking my flights. Thank you.
Advised by my son.
Date of experience: March 16, 2024
All things are done very quickly and carefully
Thanks
Date of experience: March 15, 2024
My first time on edreams website, real easy and most importantly value for money.
Better than the rest and easy to book.
Date of experience: March 15, 2024
I have a good experience for you. I'm very happy to go with your company.
I have be in with you.
Date of experience: March 16, 2024
I found my perfect flight very fast service! Totally recommend it!
Date of experience: March 16, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Martine B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service