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eDreams has a rating of 4.0 stars from 9,216 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Date of experience: June 4, 2024
Avoid this company at all costs.
They are appalling to deal with.
We are still awaiting a refund after 11 moths for cancelled flights.
They have been a nightmare to deal with.
Date of experience: April 4, 2021
I booked a flight Brussels-Chania and retoyr Chania via Athenes-Brussels
When I got the confirmation for the reservation, I saw the return flight was wrong.
It said Athenes-Chania and at the same time Brussels-Athenes
How is it possible that I can take a flight in Athenes and at the same moment take a flight in Brussels to Athenes?
I have printscreen that I didn't do anything wrong but still they will not refund me?
I paid extra in case I wanted to change the dates so this is pure theft!
The customer service (indian guys) are losers. They cannot do anything.
I have never experienced such an unprofessional company. I will make sure they will remember my name.
This is horro so never ever book throug edreams because it's a $#*!ing nightmare.
Tip for consumers:
Never ever use edreams! It's a scam company.
Products used:
I bought a ticket Chania-Athenes-Brussels. I paid extra in case I wanted to change the dates.
Date of experience: June 14, 2022
Better use service from anyone else, you will pay for no service, refund is not paid full. Cheaper flight with them means you paid and not travel. Not recommended!
Date of experience: June 28, 2022
Please Correct my Surname. VENETIA KOUTOUPI Flight Number EZY Jet 8185 19/11/23.Boarding Pass LG North Terminal. London Athens. Or Help me know How I can correct the error.
Thank you. Mrs Venetia KOUTOUPI
-----------------------------------------------
Date of experience: October 28, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
This company is the worst agency ever. They modified my booking without my consent, took money from my bank account and removed my luggage from my booking. I have been waiting for my refund for more than a month and still nothing.
THIS COMPANY IS $#*!
IF 0 STAR EXISTED I WOULD HAVE CHOSE 0 STAR INSTEAD OF ONE. THEY DON'T EVEN DESERVE IT IT'S DISGUSTING
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 7, 2022
This is my second time booking with eDreams. I'm on a tight budget, but I love to travel. I am trusting eDreams more and more to find the most economical flights available. Thank you eDreams.
Most economical and trustworthy
Date of experience: July 1, 2023
I have received my travel booking but it was a mistake in the reservation code, that I am waiting for a response. A part from that everything was all right and client attention very kind
Because it's a secure way to book your flights
Date of experience: April 14, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
When his connection was cancelled, my son was stranded in a foreign country, with no help whatsoever by the airline or the travel agent, eDreams. We had to pay out-of pocket for an expensive hotel room and spend hours on the phone to get him on a new flight the next day.
While abroad, my son got Covid and it became clear that he would not be able to return on the original flight. My wife and I spent many hours on the phone with edreams support once again to get him rebooked on a later flight. Edreams made promises, but they all evaporated when the original flight date came and went and my son was not rebooked. We ended up buying a new one-way ticket out of pocket to get my son back into the US.
Subsequently, my wife and I filed reimbursement claims, called customer support numbers, and wrote emails for many months. The airlines pointed the finger at edreams, edreams pointed the finger at the airlines, and I never saw a penny. The worst experience during this time was talking to eDreams customer support, who would make false promises, put us on hold for hours, and in the end just hung up on us.
Do yourself a favor a book your trip with a real travel site. It will pay off in the end.
Products used:
travel
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 4, 2023
I was charged $71 each way for a checked bag and when the airline sent me confirmation they showed my flight $40 less round trip, their bag fee was $51 each way. That was disappointing.
Date of experience: April 4, 2023
I even don't know where to start... When I bought the flights seemed fine, after 5 days I checked my bank account and they charged twice, I called costumer service and the guy said that it was a preauthorisation and the charged... I told him to released my preauthorisation as I was missing double money in my account and he said that it wasn't his problem that I need to call my bank... It was so annoying because of edreams take my money twice they need to sort it out... Costumer services were helpless.
I requested my boarding pass two days before and it was 12 hours before my flight and i still not have them, I need to send an email and they sent me the boarding pass but when I arrived to the airport it weren't valid so I needed to go to Iberia to get them on paper.
Honestly it was my first time and last with eDreams such a horrible company which they don't care about costumers at all.
Date of experience: December 13, 2020
I payed my full booking SYD -NAN however the return flight which is indicated as confirmed doesn't provide me with an e-ticket on Fiji Airways, please assist me!
I thought easy and reliable
Date of experience: January 11, 2024
Hi Nathalie,
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush
The worst experience of buying flight tickets. EVER. I almost couldn't make it to my sister's wedding because of eDreams. I bought flight tickets through eDreams 3 months before. They wouldn't contact you for any changes to the flight. When you find out the flight has been changed and you are not on the manifest AND can finally reach their customer service (if you are lucky after making tons of calls), they will tell you to contact the airline by yourself. Funny thing is, they will still send you boarding passes and reminder emails/texts of the WRONG date and time of the flight. In this case, you can't even make insurance claims. Seriously, why on earth should I buy tickets through eDreams if nobody follows up on my flight updates and when I need to make international calls to the headquarter of Swiss Airline by myself? I was lucky there were still seats left, but I had to take another flight of Lufthansa (arranged by Swiss Airline) and spent 30 hours instead of 15 originally for my trip. Thanks to eDreams, I finally understand what people say 'Can't feel your butt' feels like after the long-haul flight.
Tip for consumers:
Just don’t use eDreams but buying flight tickets from the airlines directly
Products used:
Flight tickets
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 19, 2022
Awful customer services. Very difficult to contact and if you do their response is very poor especially if you want a genuine refund.
Never again. Be warned.
Products used:
Flights
Date of experience: March 28, 2022
Your offer said the HAND luggage IS INCLUDED! But now I need to pay extra 60$ for 1 item! Coz it's 1 PERSONAL ITEM is included, which is a huge difference, if you wanna know! And nobody from the representatives of your company is gonna contact me and except your mistake and help me.
It was a nice FAKE price.
Date of experience: July 2, 2023
Had a few issues booking my reservation at first but after several attempts I was able to finally get my booking completed. Received the confirmation shortly after.
Date of experience: March 23, 2023
Dear Shubham S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Great like always!
After looking for tickets for a week's and calling thousand agency, friend of mine told me about a dream... Easy to book great prices!
Great price easy to work with
Date of experience: April 3, 2023
Dear Darina K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear Darina K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The services you offer are structured well. Can easily find what you are looking for, select the right one and make a reservation. I get good feedback
Here I found what I look for!
Date of experience: April 2, 2023
Dear Yanko R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I have had the worst exp with them. Airline canceled the flight and refunded immediately but due to 3rd party, the money went right to EDreams and NOT to me. So, NOW for almost a MONTH I have been trying to get my money back from EDreams. They keep sending me to the Manage my Booking page and then sending me the same sob story about how the "Airline may not reimburse me." I really don't think an actual PERSON reads the emails or comments because if they did they would know they are actually holding my money hostage right now. I was on my way to see my father on his death bed and had to book a no notice Airline ticket, only to have my flight canceled, have to book with a different airline last minute, and make it with 5 minutes to spend with my dad before he passed away. Definitely NOT needing this extra stress on top of losing my dad. Thank you jerkface company for not having your crap together and running a SCAM!
Tip for consumers:
Crap company that gets reimbursed by the airline but fails to pay the customer back after they get the money from the airline for canceled flights. VERY POOR CUSTOMER SERVICE. THIEFS
Products used:
Airline Tickets x 2 with minor child and adult
Date of experience: June 2, 2023
Denied Boarding Due to Fake Transit Flight
I contact Edreams before booking to confirm booking a specific flight from Bangkok to Manila with Cebu Pacific
airline is a Transit flight, I was guaranteed the flight/ticket in question is 100% an approved Transit flight, and so I booked it. Sadly this was not the case and I was NOT allowed to board, I've been tirelessly with no success, contacting eDreams and the airline online options, customer care and whatever email addresses I can find online related to eDreams and Cebu Pacific, as I need a refund asap to book a flight and fix this mess. Im very sad and disappointed
BOOKING DATE
February 02,2022
BOOKING REFERENCE NO. LGD2XJ
(reference: *******949) eDreams
CASE NUMBER *******
Products used:
was unable to use the flight ticket as the flight is fake transit
Date of experience: February 13, 2022
I booked a flight via edreams from Rome to Palermo on june 8th, operated by Ryan Air. Two days before departure I get an email from e dreams to check in.
Trying to do that I get the message that for this flight online check in is not possible, I should check in at the airport. On my Ryan air account the flight didn't even show up, because obviously it was booked through e dreams. At the airport I get a nasty surprise: I had to pay 180 euros for late check in, for three people. I kept getting emails from edreams for the check in even days after that.
When complaining and trying to get a refund from them I got the answer that it's none of their business, I should complain with the airline. Now I know very well that Ryan Air requires online check in. As the flight was through edreams that wasn't possible. So why should I pay 180 euros more? E dreams never mentioned these additional costs obviously, otherwise I would have booked with another company and paid a lot less. At the airport I was told that e dreams uses to do that with a lot of customers. Never again will I book with this fraud-company and I hope other people understand what this company is doing too!
Date of experience: July 8, 2022
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Irina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care