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eDreams has a rating of 4.0 stars from 9,212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Booked my flight and it came to £998
Then when the money was deducted out of my account a further £100 was added for e dreams fees
If had known this I would of gone direct
Skyscaner automatically went to e dreams
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 15, 2023
It was my first time to search a flight ticket online. Anyway, it was not that difficult.
I've heard that agency's name somewhere so I chosed
Date of experience: March 14, 2024
I have been trying to change my flight and I keep getting an email that say they can't get hold of me but the have have my email and contact number
Book your air tickets directly with airlines
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 31, 2023
Easy to book, good prices, it was my first experience with eDreams. In compare with other websites the prices were cheaper and I got all the information about my booking immediately.
Date of experience: April 9, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Por el momento no e viajado no e tenido ninguna experiencia cuando viaje lo are
Mi esposa lo encontro interesante y barato
Date of experience: June 4, 2024
It was fantastic. Easy and straight forward booking process.
Date of experience: March 15, 2024
After travel i'll share my experience. But now, it is very early for saying something.
Date of experience: March 15, 2024
It's has been good experience to purchase my flight from your company,
I founded it on line
Date of experience: March 15, 2024
Easy sight to navigate but not as cheap as first suggests so feel I would like to just know a genuine cost up front.
Came up on search engine
Date of experience: January 22, 2024
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I booked two tickets and they advertised at a lower price then the airlines. Once I booked the tickets I get an email from the Airline that my tickets are booked that price with another charge from eDreams for $110.
For no reason instead of getting cheaper price tickets. I got charged $90 more then advertised at check out price. DO NOT BOOK WITH EDREAMS! PERIOD.
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 17, 2023
Appreciated for assist and help. Good service. Shall consider in future to use your service within my further travelling
Date of experience: January 13, 2024
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
This has been going on since 31st October and we are being ignored we have provided EDREAMS with everything that they required and proof from Ryanair that we were not listed on the flight to Prague on the 31st October, they are now just ignoring us and not responding to anything at all.
We paid for that flight where has the money gone then out of pocket as had to book new flights at the airport, this was totally not our fault and as a consumer surely they cannot just ignore us!
Tip for consumers:
Never ever use Edreams
Products used:
Need money back
Date of experience: November 3, 2021
They Canceled my holiday at last minute and won't give refund, can't contact them tried calling to no avail, no reply to e mails, do not book with e dreams.
Products used:
Booked direct with airline and hotel
Date of experience: February 26, 2022
It was a connecting route fr LHR via Frankfurt to Nairobi, but on reaching Frankfurt the plane broke down and flight cancelled, then without explanation myself was booked to go through India and then on going to check in to India desk the staff said that I needed to have vaccination cert. I was stranded at the airport, although they finally booked me in an hotel my journey took me two days to reach Nairobi.
I think they are credible people in travel Matters.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 16, 2023
I paid extra to by able to change my flight and at the end you don't even let me change! Now I have no way back to Hong Kong to my kid! Give me back my money! Scam! How do I get my money back?
Date of experience: March 18, 2023
The site seemed to have the best values for international air fares. Clean online navigation
Date of experience: March 9, 2024
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I had to go to a meeting in Las Vegas and I found this great eDreams platform (so I thought) which offered me a roundtrip with a flight from Denver including a hotel for 3 nights for $179.
Unfortunately, right after my booking I learned that the meeting had been moved 2 days ahead and I figured since the airlines give you a 24h window to cancel your flight I contacted eDreams with a change request. They got back to me way later after there was no allowance for cancellation and refund.
Since the flight was very cheap I just dealed with it but asked them to at least change my hotel and move the dates 2 days forward. I spent 5 days on the customer service chat (the only option, no phone number available) for hours to explain to them that I need to change my hotel dates. They assured me that they will take care of it. A while after all those many chats I got emails telling me that they tried to contact me. Never had a phone call or a direct message from them and always went back to the chat asking what they needed from me to make the change. Every chat again went exactly the same. "We apologize for your inconvenience and take care of it...", but never did.
It was like a loop. Today after 5 days I had it over with... I asked them to completely cancel my entire booking. I already had to book another flight without a refund and I hope at least I get a refund for the hotel cancellation. Now I have to book my own hotel for double of the price because of them and this cheap deal I thought I had has doubled now!
Tip for consumers:
Make sure you won't have to make changes or need customer service. They are very polite, but don't get anything done!
Products used:
Travel package, flight and hotel
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 3, 2023
Quick and easy to use. Very good deals.on flights and hotels. Definitely using again on my next holiday.
Very cheap and affordable prices. Brilliant service
Date of experience: January 15, 2024
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Purchased a refundable ticket from Edreams' and thought it might be easier with the help of a third party service provided by paying some money. I am totally wrong.
1. Edreams charges you significantly amount money for a refundable ticket ($200 Edreams charge vs $120 ticket price). You would imagine the $80 extra might be the extra cost for the refund. However, when you request refund, they only refund you $100 (Edreams charge you 20% for refundable ticket).
2. Initially I plan to change the flight instead of asking for a refund in order to save the 20% extra charge. The change process is slow and you have to wait for their call in order to make the change. More ridiculously, the agent told me that the flight I selected for change is not available. I checked online immediately and the tickets are still available. I told the agent I can find it online and she simply says no in their system. I then booked the ticket and booked it directly on the airline's website. Not sure what is going on as I literally check the information while talking to the agent. It costs me more to cancel my ticket and book a new one but I have no choice as none of Edream's available ticket can match up with my schedule.
Overall, not sure about other services from Edreams, the refund service is terrible. If you want a refundable ticket, go to the airline's website or other websites.
Date of experience: October 14, 2023
Dear Xiang,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
So far so good especially the way you have given enough information to me on what I can do and cannot.
Your guidance was so swift and straightforward and helpful
For better deals
Date of experience: September 17, 2023
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
When I made my booking, I paid EXTRA for "flexible Travel dates" during the Check-out process. However, when I called customer service to change my return date, I was told that option has already expired 24hrs BEFORE my departure date... WHAT?!? The checkout process is designed to SCAM passengers for extra fees without actually allowing you to do it! These scammers should go to jail for that! DO NOT BUY FROM THIS WEBSITE!
Date of experience: September 25, 2019
I agree with a previous review: total nightmare! I booked through eDreams, then the return portion of my flight (6 passengers!) was cancelled by the airline (no fault of eDreams) but then to get the refund... that is another question altogether. I called eDreams 3 times and was told each time to send them documentation showing the flight services had been cancelled by the airline. However, the email addresses provided by eDreams do not work. On the third call I was told that the next level up in customer service would be in contact with me... they were, with a message that the airline had to refund me and that eDreams would not! Since I paid eDreams directly for the flight (not the airline), the airline has said that eDreams is responsible for the refund. Every time I write to eDreams customer support, I get back a message saying that the customer support email address is not valid. At this point, I have still not been refunded and I have had to purchase new tickets on another airline. I will never use eDreams again and will advise my fellow travelers to do likewise.
Date of experience: January 20, 2020
When booking through Edreams beware. First off it took me two days to get someone on the phone (hold times exceeded 45 min) Also I emailed them twice and never received a response. Reason for tryong to contact them was, I booked a couple of trips through them while booking they only give you option to fill first and last name, when I contacted them through email once I received a confirmation from the airline stating that the name on reservation needed to match the name on the passport exactly. I contacted Edreams regarding adding my middle name and second last name as there was no option to do so when completing the reservation. They stated that I would have to pay a fee of approx. $100.00 dollars to be able to get the name changes. I explained to them that when booking I was not able to add these as there wee no options for that. There response was " that was not our mistake, you should have put t under first name", so they would not take any responsibility in the matter and that I could contact the airlines directly. No help or resolution provided. Very disappointed in their service will not be booking through them again.
Date of experience: December 29, 2017
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team