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eDreams has a rating of 4.0 stars from 9,208 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I was unable to complete our flight plans via the internet, so I called customer service. The man I spoke with was very thorough in helping me resolve that issue, and I almost satisfied!
I didn't choose it. I chose our flight, and it went to the dreams site.
Date of experience: June 16, 2023
Hard to contact with real person. Every time I pressed Manage my booking and after pressed change name or change flight, all I saw UPS thi page isn't working. It's my first time using Edreams also.
Cheap flights, alot of advantages.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 7, 2023
Hi,
I recently bought tickets from eDreams and decided to go with the 30 days Prime membership trial.
An account was automatically created by eDreams without giving me the password, and with no way of changing it. Accessing my account needs everytime one time login email. SCAM #1
Wanting to cancel my 30 days trial, there is NOWHERE on their website the option to cancel the subscription, CONTRARY TO what is advertised and showed in their step by step list.THE IMAGES they provide to support their claims ARE NOT THE REALITY. SCAM #2
Customer support is NOT helping, putting you on indefinite hold after 2 minutes of conversation under the pretext on "transfering you to the relevant department". WHAT A JOKE SCAM #3
Oh, and by the way, the PHONE NUMBER for PRIME members support DOES NOT EXIST. Nice when you want to contact them no? SCAM #4
EDreams might provide cheap prices but their tactics are nothing short of a SCAM. I already exacted my WITHDRAWAL RIGHT through email and expect their answer soon. If not, I will seek LEGAL ADVICE with my lawyer friend about what can be done to HAVE THIS PRIME SUBSCRIPTION CANCELLED!
STAY FAR AWAY FROM THIS WEBSITE.
Date of experience: January 8, 2024
EDreams teats time of rental car pick-up as a strict deadline. Evidently, the minute after this time, the rental company is welcome to rent out your car and keep the money you paid them.
Date of experience: July 17, 2022
I wish I could give no stars... awful. Company. The people can't speak English and snore in the back... it is awful they hang up when they cannot answer a question... useful pathetic company..
Date of experience: November 17, 2021
You saying I had savings with you is untrue. And I didn't go through you to book my flights so I don't understand how you got involved. When I booked through Spirit I was sent a receipt for $1,272.54 and then got a charge from you, which I don't understand why, for $1,380.03. I did all the work myself. I don't agree with this. I don't want to be involved in any auto-renewal or membership. I want to cancel anything I have with you. I also would like my money back which is $107.03. I have no idea how anyone would think this is a deal as a member. It isn't fair to give me credit since the money was taken out of my direct bank account. I would like to be refunded the $107.03 in a check please.
They did refund me the member fee which I didn't sign up for but am very thankful for that.
Charging me 107.03 more than the airline is not a deal. Be very aware of this website it is untruthful.
They keep giving me the run around that they refunded me the membership charge of 59.99 but ignore the 107.49 they owe me. Be very cautious about doing business with eDreams!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 21, 2022
I booked a trip with return for me and 3 family members.
The airline cancelled the flights. In the first days I had VIP membership because of a free trial and likely because of this VIP membership I was able to contact over the phone and they said they would refund me, weeks have passed, the VIP membership is over, I try to call eDreams, but I receive a recorded msg saying they can't help me, they only help people travelling in the next 14 days (my trip would start in around 40 days).
When I use the chat bots to check "refund status", the chat bot says there isn't any refund in progress. If I go to "my trips" and press "cancel trip", it gives a msg I will be charged a fee for cancelling the trip.
I need my refund to book other flights (flights for 4 between Europe and South America isn't cheap). If I leave it to the last days, the flights will be very expensive and only very long flights.
If they can't handle the support, limit the sell. For sure they won't do it, but should to keep the support in good level. They want your money to get in, and will delay as much as possible to give it back to you.
Never will buy in this company again!
Tip for consumers:
Don't buy here, if there is any problem, they won't refund you.
Products used:
Flight Europe to South America.
Date of experience: October 1, 2021
Problem sorted. I don't want to make comment. Got a refund of money. Thank you. Got the refund from you before my bank pending amount was taken out. Do very quick service from tou
It came up on my phone so thought I would try it
Date of experience: July 1, 2023
Very good hustle-free service will definitely recommend to others
Seemed like a straightforward service
Date of experience: March 14, 2024
Easy to follow and good filters. Dreams gave me the best option
Date of experience: March 13, 2024
Wish there were more non stop flights. Im glad I saved money with you.
Date of experience: March 14, 2024
It was no struggle to book my flight at all. Simple procedure. Great job :)
It was recommended by a friend :)
Date of experience: March 14, 2024
Online help is great, support for any issue with booking and reservation
Date of experience: March 14, 2024
A crook site and stole my money and I was a free cancellation barrier
When I wanted to cancel their reply, it was only possible to cancel only the return flight and half the amount was deducted.
Knowing the wrong history was from the site because I was sure of the history of the site with which the error occurred
In addition to that at the time of payment the value of the amount suddenly deducted and deducted from the bank directly without authorization to put the PIN code for purchases very bad experience with a fraudster site I advise everyone not to deal with them at all
Date of experience: November 2, 2019
I booked my flight from Amsterdam to Harare and return at an affordable rate all was well
Cheaper flights and convenient flights
Date of experience: March 13, 2024
Perhaps this opinion will help those who book flights through Edremas.
As a Prime user, Edreams left me completely alone, there was a problem with my flight and not only was I hurt, but the company referred me to call the airlines directly. They modified my flight without offering me information, refunds or benefits. An expensive flight to fly in 12 hours ended up being modified to reach a forced layover of 11 hours, and the agency took no responsibility.
They do not take care of the corresponding refunds, they do not have a free assistance telephone number, they are not clear in giving the information and in case the flight undergoes any modification, they will leave you alone and without support.
The agents always give incorrect, invalid information and do not solve the problem, forcing you to wait for very long calls and waste time.
An agency that does not work, I recommend taking tickets directly with the airlines or with any other agency, since this does not respect its client, not even being Prime.
One star is a lot
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 20, 2023
Do not book with this company. Basically zero support and they do not honour their bookings or assist with any changes. Very very bad experiences on more than one occasion.
Date of experience: February 10, 2022
My flight was delayed for over an hour without an explanation because the airline decided not to inform the passengers about the cause of the delay.
I wouldn't recommend RwandAir.
Date of experience: December 20, 2023
Dear Pascal,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
For my experience to make the booking is not easy because some website requires many information from passenger. And some time, they don't want to share their information to someone.
EDreams is the best website that we can do the booking easier than other websites.
Date of experience: November 26, 2022
Dear Rado S,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
The whole booking process from the selection of destination, travel dates, and providing personal information was jiffy, fast and fuss-free. Will definitely book from eDreams again.
Wide selection, competitive rates, and fuss-free experience.
Date of experience: July 8, 2022
Dear Loh C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
All went very smoothly I have always used eDreams and always received the best value tickets. Always very reliable. Thank you for such a great service.
Always have.
Date of experience: December 2, 2022
Dear Samantha J,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Have not received invoice yet. Was not able to pay for checked baggage yet. Otherwise happy. It seems that everything takes 48 hours or more for you to receive confirmations.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 28, 2023
Hi. I would to thank eDreams for everything you did to make my travel plans possible by finding me a better deal for my air tickets. Thanks for your services.
They were the only ones to find me a good deal.
Date of experience: August 7, 2022
Dear Phiona N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I have been treated worse than disgusting by #EDreams waiting on a refund for more than 9 months. Told me I would have my refund in 72hours. Now denning that
Date of experience: May 3, 2021
I booked my flight through edream from delhi to darwin and paid for flight got flight ticket.
Guess what the sent me email for further detail to confirm
Mostrly off people do not check their email every day i also could not because of busy schedules
They cancelled my flight and sent me money back without even asking me. Thanks god i looked at my banj and found money came back and they cancelled my flight otherwise i would have on airport eithout flight.
Ehen i called them they said we sent u email. They had my mobile number and did not this important to call me and cancelled my flight. When i asked for the same flight they said it is $200 more expensive.
Now tell can they cancel flight without even conforming with passanger
Bad service ever.
Date of experience: September 10, 2017
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Charles,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush