eDreams

They said they would refund me in 10 day but there is more the a month and nothing yet. I am very sad because I call them many time I wrote to them, the answer is always the same.

I bought an airline ticket to Spain and the flight was cancelled almost immediately. I have tried all the numbers and emails and the numbers are disconnected and emails are never answered. Their website is pointless because they will not give you any choices to refund or change the flight.
AVOID THEM AT COSTS IF YOU DO NOT WANT TO LOSE YOUR MONEY!

At the end of the booking procedure given the option to do prime at £64 if you don't want it the holiday goes up by £64 anyway. Not very clear and I don't like this practice.

DO NOT USE THIS BOOKING SERVICE!
I purchase upto 10 flights a year and booked a return flight with the times and dates I wanted and then found when Edreams had processed it that the return flight was one day later, returning us home two days later! And an overnight flight that I would NEVER book as these are a nightmare. The fare 'type' isn't refundable but they were not able to tell me what fare 'type' I had and I couldn't change the return flight without paying the same amount as I paid to fly both ways. Currently my booking reference number is not working and they have not confirmed my return flight with an airline I would NEVER use! They are con artists! Do not use them!

Good and easy booking, but you bombarding with a millions emails

I try first time and very happy. Recommend everyone. Great jobs. Thank you

People no words can express my super bad experience with edreams. Go to their facebook page and read comments. Or edreamsscammer page. 101% of their consumers are disatisfied..

I got tickets to from Sacramento to Hakodate Japan. There are two airports in Tokyo.
Going to Hakodate Japan is great connection and seemless.
Coming back to the US could be a challenge since I have to hurry to Narita airport from Haneda.
When I was checking the flight, there was no way to find out this issue since there was no description of which Tokyo airport to connect. I found out that after the payment of the tickets. I have 4 hours of connecting. It can take almost 3 hours to get to Narita airport by limousine service which is supposed to be best way to connect. If there is a delay due to traffic, I will be missing flight to San Francisco.
I am hoping everything works out OK in flight connection. If a things work, this could be a pretty nice connection but I am afraid it may noy.

DO NOT BOOK through eDreams. They should rename the company eNightmares! I book round trip ticket from Denver, CO to Peru. The airlines cancelled the flight from Denver to Mexico City. I have called eDreams several times and they keep putting me off saying they will call me back the next day. I called the airlines and they said the flights have to be rebooked through eDreams. But like I said, I can not get them to rebook the flight for me or give me a refund.

A bit difficult with looking for baggage on plane and the cost for baggage. Sent from site to site. Need more Information please. I was given a voucher code but it wasn't accepted?

Harika bir sirket gercekten hak ediyorsunuz basarilar dilerim

მე ძალიაკ ნმაყოფილივარ ამ კომპანიით.
ყველაფერი ხდება სწრაფად და დაცულად ასევე კომფორტულად +Rep

:)) )))))))))))))))))))))))))))))))))))))))))))))))))

BEWARE! Do not use this company at all for booking anything. They do not take responsibility for any services they provide.
They also charge "Mediation Fees" which are non-refundable, even when there is absolutely nothing you can do as a customer.

Here is my example. I booked a flight for 3 people from Montreal to Calgary leaving Feb 15, returning Feb 22nd. BOTH flights were canceled by the airline, with no re-booking until APRIL, 2023... So the airline refunded e-dreams on January 17 2023. I am on the phone with them now, on February 13 2023 still fighting for my refund. BUT WAIT! They are going to give me some refund, but not all of it. Why you ask? Great question. Well it is because... they cannot give a reason whatsoever.
This is a scam service, through and through. They will not give a reason, even a bad one, for not giving me a full refund. I had nothing to do with the cancellation of these flights, yet they are keeping a pile of money, just because. **Update - they are keeping the additional money for, get this... CHECKED BAGS... Checked bags on a flight that no longer exists. Be careful, do not use this company

I don't understand why you subscribe me to prime which i don't, only to scams people, that's the only problem.
But the Buchen was confirmed very fast without any problems.

Booked flights from ATH to EFL on Nov 18 and discovered in email confirmation that departure times to EFL had changed from what I booked, times were earlier than our arrival at ATH. Immediately contacted eDreams and they said the flights would be refunded so I rebooked the correct times. After two weeks, the airfare was not refunded. Contacted again on Nov 23 and Dec 17 and was continually told the refund would be done in 7-10 days. Still nothing done by Dec 31. Again told the same story. Finally called Jan 4 and was asked to send copies of credit card billing. Today asked to call Customer Service, and they told me eDreams could not do anything, contact the Airlines. Why was this information not given the day I rebooked. The Airlines has not responded.
I strongly suggest not doing business with eDreams as they are very inept in taking care of any issue. The service charge that eDreams charges was refunded, but nothing done about the higher amount of airfare. In addition to this booking, I have booked over $2000 USD with this company. Now I am wondering what kind of other issues I will have with my future travel plans.

It was really easy to make the booking, and also got the booking confirmations very quickly. I am glad to made all the process with a couple of clicks.

It was easy to find flights the the price was better than all the other sites. There were a lot of options to choose from starting from the cheapest to quickest.

EDreams is world's worst e-travel agency. It is very difficult to solve issues with agents because they systematically make it impossible to speak to agents. They offer the online help service to chat with agents but it is also difficult to be connected. Yesterday alone, I tried 3 times with no luck. Even if you get connected with an agent after many attempts, the agents you chat with are just operators. They can't handle anything for you but to report it to the "special team, " which I am beginning to believe that it's just their tactic to make you wait until you give up. I have been trying to solve a refund issue for more than a year. After so much time and energy being wasted, the agent I chatted with offered me a solution, which was to file a formal complaint. I don't know why customers are suggested to spend time to do their job. It is their job to do an internal investigation and sort out issues. Finally, I reported eDreams to the government run agency and a few private agencies because companies like eDreams must be stopped from scamming people. I do NOT recommend eDreams to anyone because innocent, hard-working people cannot be ripped off by companies like eDreams anymore.

I want to share a VERY negative experience about the airline ticket agency eDreams.
ATTENTION!
The company changes the ticket price at the time of a transaction (a payment).
The price of my ticket was changed 4 times and instead of economy class I was sold business class.
It is not possible to track this, since when paying on the company's website, there is no confirmation of payment by a code: the amount is debited from the bank card automatically (without confirmation).
Immediately after the payment, I contacted the eDreams company, also warned the air carrier company.
The eDreams staff promised me that the money for the ticket would be refunded within 6 months.
For 6 months I was negotiating (contacted about 20 times). But in vain, only promises. The money was not returned in the end.
The air carrier company told me that eDreams had not contacted them all the time to resolve the problem.
I found the eDreams website on the Momondo website.
I think eDreams is ruining Momondo's reputation.
It is now my duty to warn potential eDreams customers of potential eDreams scams.
I plan to post negative reviews on various web-sites and forums for 6 months (exactly as long as eDreams promised to refund my money).

My first ticket i bought with insurance for cancellation was not handled professionally. I had to pay extra $233 to change travel date. So insurance was a wasted fund.

Booked round trip tickets I found on google flights for my family via e-dreams. I was annoyed by all of the additional hidden charges and fees added on but purchased the additional insurance for all three tickets just in case. Needed to change one ticket do to an unexpected passport delay. E-dreams said the only way I could do that would be to cancel all three tickets for an 80% refund. So, an additional $600 on top of the $189 insurance fee. Ended up paying $500 to book the one ticket directly with Delta. When we got to the airport for our flight home, we were informed that we would need to pay an additional $300 for carryon luggage. I checked the eDreams app and emailed itinerary and it showed I hadn't paid for checked baggage (since I wasn't checking baggage) but didn't say anything about carry on. The customer service rep said it didn't show whether or not I had paid for carryon since I didn't pay the extra fee for carry on… huh? Customer service was horrible. They were all very pleasant, but completely unhelpful. Between all of the extra hidden fees, useless insurance, and low quality airline, I would have been way better off buying a refundable ticket from a legit airline. You know, the kind that doesn't charge extra for water, soda, carryon luggage for each leg of an international flight and has working wifi and inflight entertainment. I will never ever purchase anything from eDreams again. Buy direct… it's cheaper in the long run with a lot less headache and heartache.

I bought a plane ticket together with the PREMIUM CUSTOMER SERVICE OPTION, a flexible date insurance and a cancellation insurance.
I tried to discuss the feasibility and price of changing my return ticket but I desisted after WAITING 1 HOUR AND 15 MINUTES and NOBODY PICKING MY CALL.