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eDreams has a rating of 4.0 stars from 9,201 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I booked flights for my parents to visit me, their flights got cancelled due to COVID (flights worth £1500), but they gave me a voucher to use up to two years. However, once the voucher came available, I called them hundreds of times to rebook, their agents will repeat the same every single time (you have to wait 72hrs) they always blamed British Airways (the airline) however I have emails from BA telling me it's the travel agent who needs to contact them. Weeks before the expiry date I call them almost everyday, the agents told me there's nothing I can do, they can't book anything because of the airline. Now they emailed me saying the voucher expired and I won't be able to do anything. So, they're basically blaming airlines for this, just so they can keep the money of all those flights that were cancelled due to COVID (which passengers had no control over) DON'T BOOK WITH EDREAMS OR OPODO! They're scammers with no one to help you!
Products used:
None, they were irresponsible and never refunded or were able to rebook anything for me
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 9, 2022
Looking on the internet I found a ticket with this FRAUDULENT company.
I bought a ticket with these EDreams and I regret in a few hours, I tried to cancel. They said no.
My ticket doesn't include my luggage, I HAD TO PAY FOR MY LUGGAGE, the ticket became highly expensive for paying my luggage.
They don't show you anything about that.
Scheme and fraud.
On my return, it was a mess, I had to sleep at the airport because they book my returning ticket with United Airlines, the next day, and since 3:20 AM I was at the booth looking for a flight and the company could not find my ticket or itinerary for over 2 hours at the Orlando Airport. What a headache.
PLEASE DO NOT SUFFER, DON'T BUY ANYTHING WITH THIS COMPANY.
Date of experience: May 23, 2022
I booked a flight through EDreams to fly on Vueling Airlines. Received the confirmation of booking and when we got to the airport, Vueling had no record or tickets for our flight.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 7, 2023
Good service and great deal. Was so good I ended up booking a flight for my daughter as well. I only gave 4 stars because I wasn't able to apply my $30 voucher
Date of experience: June 23, 2022
I liked the premium but when I went back to check hotels, the premuim gave me a great deal more expensive offer for the same hotel I had already booked. That was fishy.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 19, 2022
I am satisfied with the price. I would update my comments once the whole traveling process, including the free 30-day premium membership trial, has concluded
Price and reputation
Date of experience: September 11, 2022
Dear Felix Q.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I booked a vacation on eDreams from Maryland to Miami Florida. This included; flight, hotel, and car. The hotel is the only thing that worked out for me in this booking. The website confirmed the flight was available but on the night before, I couldn't access my boarding pass. I contacted customer service and they let me know the reason I couldn't access my boarding pass was because my husband and I were not on the flight. She proceeded to tell me they will not rebook the flight for me but she could give me a refund. The refund offered was only 25% of the whole bill meaning the hotel cost 75% of all that I paid? I rebook the flight with my own money and get to Miami to find my rental. Car doesn't exist because I arrived a couple of hours later than pick up. And for this part, they are offering no refund. They are not taking any responsibility for their actions. And the call I had with customer service was not helpful as he kept referring me to an email I never received which details how I will not receive a refund. This is daylight robbery, proceed at your own risk.
Location: US
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 25, 2023
THIS COMPANY IS JUST A SCAM. THEY TELL YOU A FLIGHT CAN BE CANCELLED FOR NO CHARGE BECAUSE YOU BOUGHT THE CANCELLATION INSURANCE AND THAN THEY MAKE IT IMPOSSIBLE FOR YOU TO CANCEL!
THIS COMPANY SHOULD BE RAIDED BY THE AUTHORITIES AND CLOSED DOWN WITH THE OWNERS GOING TO JAIL. TO BAD THIS IS NEVER GOING TO HAPPEN.
Date of experience: January 26, 2020
This is an accurate description of what a TERRIBLE company this is - search on Facebook for the various groups that are describing similar experiences, if you decide to use this SH***TY company you will regret it.
In November 2022 I was overcharged £405 for two flights and I had to spend hours on the phone to Visa and in chat bots with eDreams to get my money back, I remain out of pocket because of international fees and credit card fees.
In that interaction I cancelled Prime membership but this month I saw that I have been charge £59.99 for the annual membership, so now I have to go through the same waste of time to fight to get this money back.
UPDATE 27th December 2022 - after posting negative reviews on various websites, eDreams refunded my money, but it shouldn't have been taken in the first place, this is a common scam that eDreams use to extract money out of their customers, DON'T BITE THE HAND THAT FEEDS YOU eDreams, one day someone will stop you.
Tip for consumers:
Check out the reviews and think very carefully before you use this company, with hindsight I regret my decision to book flights through eDreams.
Products used:
Flights
Date of experience: December 23, 2022
It was easy and comfortable thanks for this trip and hopefully flying back again with your company
Im a member of eDreams
Date of experience: February 29, 2024
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
On February 12,2023, my wife and I purchased airline tickets through the eDreams online booking travel agency. We purchased these tickets for relatives of my wife who live in Hungary and were planning to have them come to the United States in May 2023.
However, one of the relatives had their last name changed due to marriage and this was an error on our part when we were entering the information to purchase the tickets. After we had purchased the tickets which included the cost of seats and luggage, we had realized that we had entered in the incorrect last name.
When I called the eDreams customer service phone number which is *******189, the representative had informed me that due to their policy of only changing three letters of any person's name and because her name was five letters, they couldn't make the adjustment. The same representative then told me that "the best thing to do is to cancel the tickets within the 24-hour grace period, rebook the tickets, and that we would be issued a full refund".
We were able to rebook the tickets within the 24-hour grace period as the representative had suggested. However, we were only issued a partial refund because the cost of the tickets were $3,127.12 and we were only credited $2,515.06 which meant that eDreams kept the remaining $612.06 difference for a slight error.
I strongly recommend that you do not use eDreams as a third-party booking agency because even if you make a mistake, it will cost you dearly.
Tip for consumers:
Please use another site, do not use eDreams as they will profit off of your mistake.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 13, 2023
My booking did not go through. APP10 code has been sent as an appology but did not work.
Customer service could not sort out this issue. Why do you send these codes then?
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 29, 2022
They are cheaters and fraudulent. I bought what I expected to be just a flight ticket. When I was going to pay with my credit card online, the price increased by 25% at the very last second. Then they asked me to accept the new price which I didn't. They did fraud me as when I pressed the correct button they still charged my credit card and told me that the transaction was completed and finalised. I was furious, but that was only the beginning. The day after, I received an email from the air company which advised that "This booking has been identified as an unauthorised online travel agent (OTA) booking. Unauthorised OTAs have no commercial arrangement with Ryanair, and use "screen scraper" software to mis-sell Ryanair flights in breach of the Terms of Use of the Ryanair website". I tried to contact eDreams but the numbers reported on their websites are all fake! No ways to contact them! I finally tried to cancel the ticket and ask to be refunded as I also paid an insurance. Incredibly, they asked me to fill in a form to be completed with a reference number which I had and with a PIN number which has never been given to me! So I had no chance to fill in the form and ask for reimbursement. Stay away from this trash company! I am also very surprised by Ryanair behaviour. Why do they ask me to go to the airport 90 minutes before? Do they want to sell me a new ticket at the highest price? Please see the email from Ryanair attached.
Tip for consumers:
Stay away from sellers like eDreams which sell flight tickets and car runs without being either air companies and car renters
Products used:
Flight tickets
Date of experience: June 12, 2021
I had to first ask for my travel documents. I suggest that immediately after payment, the travel documents should be sent too so that the client is well assured of her trip.
The discount on prime and the ticket price was affordable.
Date of experience: July 4, 2022
Dear Fatuma N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I received a mail that my booking is cancelled and I have to apply again, but in message I received my confirmation flight schedule, which is exactly, it makes me worried, regards.
It’s cheaper tickets I’ve found that I need.
Date of experience: August 2, 2022
Dear Venus Y.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
U stole my money for no reason!?!? Extra 59 dollars with no explanation?!?! I booked a flight full fair and just now i received a msg that you deducted 59 dollars why?
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 1, 2023
It's not over yet, but so far so good! Booked flight due to upcoming train strikes. May not even need to use my flight ticket, it was ver easy though.saw it online
Saw it advertised online.
Date of experience: December 7, 2022
Dear Carol J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
I had to cancel all my flights and ask for a refund with the airlines, as eDreams does not communicate with the flights and does not deliver what it sells about transfer coverages on trips
Por los bajos precios, cobertura de embarque y conexión.
Date of experience: March 12, 2023
Dear Anthony C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I was so thankful that I got a plane ticket that is so cheap. Instead I paid 2,420 for Philippine o peso but they deducted 1,912. Amd it really helps for me since I was an applicant for TAIWAN base for being a DOMESTIC HELPER.
I try E. DREAMS since I was looking for a cheaper. And its true I got the cheapest price for domestic flight. I hope soon it has lesser price again. Because Its really help me to process my documents back and fort.
Date of experience: June 28, 2022
Dear Emma C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
My return flight got canceled and had no warning about it. Was stuck at the airport trying to find out what was going on, the staff there had no idea too. They still had the audacity to charge me extra for the first flight! STAY AWAY FROM THESE THIEVES
Date of experience: July 11, 2017
Time between 2 flight was only 1hour the first flight make a delay of 15 mins and we were left on the tarmac now in the airport has to go along 2 check point my initial terminal was 2 and 2 days before you changed it for terminal 3 so l miss the other flight from Cairo to Tunisia has to pay a hotel in Cairo for 1night then bought 2 tickets for 500 USD due to your incompetence hope that your good office will make the refund as l am your customer hoping to hear from you thanks
I am a frequent flyer from 2018 first time having an issue
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 28, 2022
It was fast and easy to handle. Thank you very much!
Date of experience: March 12, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Deulon J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"