eDreams

It was easy an experience and the procedure were simple

Boarding pass need to give at the same is good for us in my opinion.

I give 10/10 everything is perfect best price and helpful service

I reserved short return flight in EU region. After few days I was informed that my outbound flight was canceled by airline. I immediately contacted eDreams thru phone. I had trouble finding phone number. I called to their UK office and after 20 minutes of music I finally got someone with really bad English. I think he was Indian. As I called - and waited - they try to contact airline and their response was they cannot reach airline and that they will offer me solution tomorrow. So I called the next day, waited another 30 minutes on the phone listening to the music, and when i finally talked to the representative story from previous day was repeated with one difference that I should call tomorrow at noon. So I called next day and the same story repeats. This time I was on the phone for forty minutes. Quite a phone bill. I arranged return call with them which I never received.

Finally I sorted it out successfully directly with airline.
In my view eDreams stuff forgot about me as soon I finished the call. They newer even try to contact the airline.

STAY AWAY from this SCAM.

Edreams is a money-hungry, shady organisation who will do everything to earn a buck, even if it means walking over your dead body. They might even turn the knife just for fun.

Customer service agents barely speak any English and even if they do understand your issue, there is nothing they can do about it unless it is about you paying Edreams money then they are the first to initiate action.

We need to get our tickets rebooked after Covid cancellations and up until this point (3 months later) they are still saying, we will get back to you in 24-48 hours to resolve the issue, even after chatting with them 4 times and explaining 'that is what you said last time'.

They are quick to point the finger at the airlines and slow to actually come to the part and resolve the issue, if at all. In our case they blamed Emirates but after a quick call from our end found this to be a blatant lie. Yet they are still unwilling to fess up or just pick up the phone and speak with us as we were able to find the answer and are happy to help them do their job.

Extremely frustrating and it has given me an ulcer and sleepless nights as their unwillingness means we are still not able to grieve our parent's loss and be with family after 3 years. Not that they care!

It might look like you will save a buck using them, but don't! It will potentially cost you thousands of dollars and at least that amount of grey hairs. Disgusting and shameful company.

I bought a ticket payed for I take a bus from Edmonton to calgary I take hotel for 1 night come to the airport found out I am not booked i call the edreams costumes service wiating time more than half an hour and wall i get sorry we will refund the money in 7 business days BAD NAD BAD BAD BAD

They overcharged me! I clicked on a payment of around 230 CHF, but the next page told me that I have been charged 290 CHF (while the original airlines website had it for 260 CHF). If this is not a credit card fraud, then what is? And apparently, there is nothing I can do about it! After waiting on the queue for more than half an hour, they told me to see if I myself can cancel the tickets from the original airways website, but they will keep their fee of 50 CHF for themselves anyway! I could not do that anyway. Then they told me to "find claim form" and "file a claim" on the website, but there is no such thing as "claim form" or any page or link having "claim" on it. Then I had to wait another half an hour to be told where that "claim" form is! Apparently, I should have known that "We want to hear from you" is universally known to be "claim form"! I have claimed my money back by attaching screenshots of my browser showing that my browser was showing that 230CHF. And yet nothing has happened.

This is the first time I book a trip with you and thank you, you are very correct

My experience was a positive one and I felt I was given a lot of useful information. There were lots of opportunities to 'add on' the only down side was feeling the time pressure to commit.

The customer services are excellent.
But I had a typo on my birthdate
And I assume I'm not the only one,
so I recommended on the option to change it.
Thanks

I booked a flight from Dublin to Ho Chi Minh with edreams which was cancelled due to snow. The airlines were unable to rebook the flights for me as I booked through edreams so I was advised to contact Edreams so that they could reschedule. So far I have made 43 phone calls (to their international phone number in india) and have been left on hold for 1 hour and 6 minutes for one call 57 minutes for another call never mind the rest! I was supposed to fly 4 days ago and Edreams are refusing to reschedule my flight. They are lying saying that British airways are refusing to reschedule it when in fact I have phoned british airways directly myself who have told me there is absolutely no problem rebooking once edreams contact them! Absolute joke of a company, time wasting, money grabbing scammers with the worst customer service I have ever had to deal with I will NEVER attempt to use them again and would advise everyone else to AVOID THIS SHAMBLES OF A COMPANY AT ALL COSTS!

Very satisfying and cheap prices and easy website

Thanks a lot

BE AWARE! I paid for refundable tickets + cancellation insurance, now they are claiming I had nonrefoundable ticket! They will offer you cancellation insurance, but under their policy is only 80% of the ticket, not full as advertised, and they will load up the hidden cost so you end up losing more money as tickets are worth! They STOLE 60% of my paid price! AVOID THESE THEAVES! And I traveled half of the world, and never ever saw something like this!

Using eDreams often and they have been providing all my ticket in timely manners beyond my expectations and also have been enjoying discounts every time I do booking.

Never again will I book with Edreams. Advertising a hotel as 4 star, when by EU standards it wouldn't even rate as a 2 star, is highway robbery! Edreams should verify what it is advertising.

The booking process was easy enough, but now the airline is changing flights and I'm not sure where to ask for advice; the carrier or the booking agent.

Long drawn out and excessive no option to refuse your prime offer which is no good to me anyway. Also no option to book now and pay a deposit and pay the rest off over time

It is with much disappointment that I have to inform you that I really can't digest weird eDreams Customer Support responses regarding my refund status.

As per eDream policy I deserved a full refund for eDreams accommodation confirmation number: **************.

In the first place, One of the eDreams customer support person(Aitihya) shared an email with me saying that they didn't find my accommodation booking reference number. Also Aitihya stated that it's not refundable however during my booking confirmation its clearly mentioned that it's 100% refundable if I cancel before certain date.

Secondly, after 2 weeks, I got a response from the eDreams customer support person(Siddharth) saying that they found accommodations booking reference numbers and escalated to the accounts department.

A few days later, I got one more email eDreams customer support person(Mohammed) saying that I have to reach out to Booking.com for my refund. He provided me Booking.com contact no *******004 in the email to get my refund. As per Mohammed's suggestions, I called Booking.com and they said we don't have such booking details and any partnering with eDreams.

Then I called ******* eDream Customer Support, and one lady attended the call from eDreams Hotel Dept. She shared a weird statement saying that they don't have such a booking reference number.

She transferred my call to another department, which said the refund was already initiated on 17th July. However I haven't received a refund so far.

I am sorry for this unfortunate news that it's pathetic & poor customer service from eDreams.

I would like to make reclamation due to the fact that price for my ticket was 329,48 ( tickets: 228,48 + 101 for extra 25 kg baggages) indtead of $ 434,86 that were debited in my bank account

Edreams took payment for a flight that they did not have tickets for. Its fraud. Customer Service is non existent. I'm trying to get my bank to get a refund. Do not use Edreams.

THIS IS NOT A LEGIT COMPANY. THEY ARE PROFESSIONAL SCAMMERS.
YOU WILL NOT RECEIVE A REFUND.
CUSTOMER SERVICE IS NON EXISTENT.
VOUCHERS ARE "TOILET PAPER"
THEY SHOULD NOT BE IN BUSINESS
SHAME ON THEM...

EDreams has my account details so kept taking a Prime membership charge even though I never used it and kept canceling it. Now recently I took a Ryanair flight that they couldn't give me a boarding pass, and Ryanair wouldn't because I booked through eDreams, so I wasted more than an hour speaking to their customer service and got nowhere, so we had to pay 60€ for boarding passes… I highly DONT recommend eDreams to even enemies!

Everything is good until you get to the end. Every time I've ever tried to book they always claim the price changed during the booking process to try to gouge you for more money.