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eDreams has a rating of 4.0 stars from 9,191 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I had a problem when it came to paying. The announced PRIME price was 50,53 Euro but total price was the REGULAR fare: 74,62 Euro! Only when I used my friend's PC, I could book the ticket for the prime price!
I used eDreams before and everything went smoothly.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 30, 2023
This is an awful website. Please listen to my advice and never use this website unless you want to lose money and get scammed. They lie about their special "prime discount" or whatever as those prices are the same when you check the actual airline website and once you fall for it and subscribe to "free" prime, there is no way to cancel it, you are going to get charged about 80$ for no reason and there is no way you can stop that from happening. They customer support is the worst i have ever experienced and it is filled with Indians who can barely speak English. I lost a lot of money because of this website but at least I know now which website to not use for bookings. Also they have only one hotline number which is +44 so you are going to have to pay huge phone bills just to contact them (if you're not in the uk), and its pointless to call them anyways since they don't understand English, i spent 15 mins on the call and they still couldn't understand that i wanted to change my contact details even preschool kids would understand it but somehow their employees cant. Anyway this is my honest experience with this website, I would recommend you to book tickets from airline websites or other websites like kiwi.
Tip for consumers:
Don't use this website unless you like getting scammed or have too much money and would like to waste some.
Date of experience: May 14, 2022
No star I purchased the ticket 121 euros but you take the 142 euros.why you charge extra 21 euros
Date of experience: March 10, 2024
I canceled my flight within 24h and even though according to Airlines I was entitled to full refund, I recieved a mail from the eDreams telling me that my tickect is non-refundable according to the Airlines! Which is a LIE! I got back to that mail and nobody responded, I tried calling, no any number was working. I called the Airlines and they said that they dont have my money and I have to call eDreams... The money is missing from my bank account and I dont know what to do! I will higly appreciate if anybody can help me to get my money back. *******@hotmail.gr
Date of experience: September 13, 2021
No hassle found me flight with times that suited me and price I liked
Because I’ve used in past and had a good experience
Date of experience: March 7, 2024
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I am waiting for a refund from more than 6 months. The unic answer is they are waiting for the company, but they are not doing anything for get my refund.
Date of experience: October 3, 2023
Well, the booking Bishkek to Brussels went smoothly, the one from Brussels to Tashkent less so. The booking got stuck, probably because the second leg Riga to Tashkent was not available yet on Uzek Airlines, but e dreams DID NOT TELL SO! So I switched to the slightly more expense all one airline (Baltic) to final destination and that worked. Also since I had to try a few times I noticed that prices fluctuated between 424 and 432 euros going in and out the booking log in...
Prime gives you a bit of a better price compared to other providers, but only a bit.
Date of experience: March 6, 2023
Dear Frank V.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I made pre booking and thought the money will return to me as its just frozen booking and I was trying to confirm it but the system not working so I surprised the money not returned yet
I found it through net
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 20, 2023
I used Momondo (shame on them for not removing eDreams and Opodo) to purchase a flight from Maldives to Sri Lanka (1 hr long). I picked the cheapest pricing listed and purchased a flight for 2 people. Upon confirmation of booking, the next page in tiny print said "total price below". When I scrolled down it was TWICE AS MUCH as the price on the booking page. I called to cancel immediately and got a phony recording (they play endless games to avoid a person actually answering and I've audio got recordings, screenshots, emails, etc. to prove their embarassing, comical games.
I used the automated system to cancel since I knew I at least had "free same day cancellation for all your money back" according to the website (screenshots to prove it) and instead I got an auto email that I'd receive 80% of the flight price.
I'm telling you all, the games are endless. They change the subject when I said I was double charged so they can defer to all kinds of "legalese" about how my flight didn't quality for free same day cancellation... after first arguing that the reason I didn't get free same day cancellation was because I didn't cancel within 24 hours. As soon as I proved I canceled less than an hour from purchase they then said I didn't quality. Seriously, we need to start writing bad reviews on the travel sites that still allow eDreams and Opodo to show up in the searches. This is horrifying.
Date of experience: May 11, 2019
My first experience with a new format. I'm used to having the ability to share the travel itinerary with my fellow travelers and have not yet seen that ability, with this site.
The site offered the best price and travel options that fit my travel plans
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 15, 2023
Got the cheapest option for my flights through edreams - and I compared quite a few websites! It was easy to look up and book flights and I got a quick confirmation email.
Date of experience: February 22, 2023
Dear Sandra J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Easy to use and a quick response, they emailed me with my booking with in minutes.
I'm a prime member
Date of experience: March 1, 2024
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Got an email saying the flight changed and the only way of contacting them was by overcharged phone call. Bad way of customer service after having the flight paid.
Date of experience: October 6, 2018
Hi Bruno,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u
I had a disagreement with the company about the refund. But after contacting with a support service it was solved in my favor. Thank you for a good service.
Date of experience: July 18, 2018
Dear Maxim D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I have booked flights before with edreams and I have had no problem with the company. Great prices, easy service and overall excellent experience!.
Andre codrington
Competitive prices, easy service and previous experiences with them had been very easy and positive experience.
Date of experience: March 15, 2023
DearAndré C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was a pleasant and easy experience to navigate through search and online booking experience. I now look forward to my travel experience later this year.
My family has historically done their international bookings through eDreams
Date of experience: March 30, 2023
Dear Chilundika M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
There is a big gap in the exchange rate. Although I ordered it at a discounted prices, it was be highly that the exchange rate difference increased the price.
Offer of Special price
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 21, 2023
I booked an air ticket through Edreams on 15th, Oct,2022 paid $814.99 NZD including the ticket $800.7 and $14.29 for the most popular standard travel essentials which included free charge for any change to my booking. They sent me an invoice after I asked, but the invoice was only showing the air ticket price, I didn't request about it thought was only a tiny different. I requested a cancellation on 20th, Oct, it took over 7 weeks to finally get my refund but I found I only got 53% of what I have paid for the ticket. I emailed and questioned but no response regarding my question at all.
By the way, I felt if I didn't complain they won't even refund me the 53%. AS I have been waiting well over 30 days has no any further information regards my refund, I rang the air plane company the customer service told me that my ticket has been cancelled in their system and recommend me to contact the agent where I purchased my ticket to get the refund. I then tried very hard to finally get my refund but only $447.38 I lost $353.32 when I bought the free charge of change my booking service.
Be really careful with this company!
Tip for consumers:
Not recommend to use this site at all.
Products used:
Paid for free change of my booking, ended up charged me $353.32
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 12, 2023
Very 1st time I had buy tickets from eDreams and it was beautiful experience! In past I always believe to buy from agent but that was wrong believe system.
I appreciate your help eDreams
I have to buy tickets and not a single agent pickup my phone and finally I choose eDreams
Date of experience: November 4, 2022
Dear Leena P,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The process was smooth but I was displeased that the price got bumped up by about $80 when the order was finalized, unexpectedly. It should have retained the original price that lured me in.
I was searching for a price on a Spirit flight and this site came up. It was reasonably priced so I stuck with it
Date of experience: June 6, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Very helpful and a good price ££££$££££££££££££££££££££
Date of experience: March 10, 2024
Just got to booking my trip. Everything ok so far. I like Lux air which was on your site
Date of experience: March 10, 2024
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I paid 20 kilos for luggage, but it is not included in my ticket…
I am not at all satisfied with buying tickets on this site
Date of experience: March 10, 2024
Dear Maryam,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Shahzad,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team