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eDreams has a rating of 4.0 stars from 9,201 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I have booked flights before with edreams and I have had no problem with the company. Great prices, easy service and overall excellent experience!.
Andre codrington
Competitive prices, easy service and previous experiences with them had been very easy and positive experience.
Date of experience: March 15, 2023
It was a pleasant and easy experience to navigate through search and online booking experience. I now look forward to my travel experience later this year.
My family has historically done their international bookings through eDreams
Date of experience: March 30, 2023
Dear Chilundika M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
There is a big gap in the exchange rate. Although I ordered it at a discounted prices, it was be highly that the exchange rate difference increased the price.
Offer of Special price
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 21, 2023
I booked an air ticket through Edreams on 15th, Oct,2022 paid $814.99 NZD including the ticket $800.7 and $14.29 for the most popular standard travel essentials which included free charge for any change to my booking. They sent me an invoice after I asked, but the invoice was only showing the air ticket price, I didn't request about it thought was only a tiny different. I requested a cancellation on 20th, Oct, it took over 7 weeks to finally get my refund but I found I only got 53% of what I have paid for the ticket. I emailed and questioned but no response regarding my question at all.
By the way, I felt if I didn't complain they won't even refund me the 53%. AS I have been waiting well over 30 days has no any further information regards my refund, I rang the air plane company the customer service told me that my ticket has been cancelled in their system and recommend me to contact the agent where I purchased my ticket to get the refund. I then tried very hard to finally get my refund but only $447.38 I lost $353.32 when I bought the free charge of change my booking service.
Be really careful with this company!
Tip for consumers:
Not recommend to use this site at all.
Products used:
Paid for free change of my booking, ended up charged me $353.32
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 12, 2023
Very 1st time I had buy tickets from eDreams and it was beautiful experience! In past I always believe to buy from agent but that was wrong believe system.
I appreciate your help eDreams
I have to buy tickets and not a single agent pickup my phone and finally I choose eDreams
Date of experience: November 4, 2022
Dear Leena P,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The process was smooth but I was displeased that the price got bumped up by about $80 when the order was finalized, unexpectedly. It should have retained the original price that lured me in.
I was searching for a price on a Spirit flight and this site came up. It was reasonably priced so I stuck with it
Date of experience: June 6, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Very helpful and a good price ££££$££££££££££££££££££££
Date of experience: March 10, 2024
Just got to booking my trip. Everything ok so far. I like Lux air which was on your site
Date of experience: March 10, 2024
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I paid 20 kilos for luggage, but it is not included in my ticket…
I am not at all satisfied with buying tickets on this site
Date of experience: March 10, 2024
Dear Maryam,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I searched for flights on eDreams and found results that mentioned "carry-on included" so I went ahead and booked the flight. After receiving confirmation, I went to the airlines website to check and the airline said that a carry-on is not included. Since then, I have made 15 calls to eDreams (all well documented with the amount of time spent on each call) to rectify the error and their agents have been harassing me all this while. They say that they can see that a carry-on should be included but I will have to wait for the issue to be resolved. They told me that I will hear back in a couple of hours but I did not. I called back and was told the same thing again and again without any response from them. Even when I requested to be transferred to a supervisor, they said that they will not do that. All in all, they listed certain inclusions with the itinerary but have not honored that after the booking, which is simply unethical, fraudulent, and unacceptable. If that changes because of this post, I will post an update, until then, you can assume that you will not be getting any help from eDreams, no matter how much you try.
Tip for consumers:
Best tip I can give is to NOT use this site - certain to face some issue or the other!
Products used:
I was FORCED to use the ticket I booked through their site!
Date of experience: October 29, 2021
Should l have another opportunity to travel l will be sure to use your facilities again and l will encourage all my relations and friends to use it as well
Recommended by friends and l fisn it efficient and affordable too
Date of experience: September 22, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I was able to add the piece of luggage i wanted to going but had to go to another site to add it upon return. It should not matter how many airlines one used but info should be contained on one site
Date of experience: May 19, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I Bought tickets to Paphos which always cost at around 70 Dollars, Edreams charged me another 91$ for as they call it intermediation fees, which you know that you paid for it just after you purchase the ticket.
DO NOT TRUST THIS COMPANY DO NOT TRUST THIS COMPANY DO NOT TRUST THIS COMPANY
Date of experience: September 9, 2019
First impression are very good, the final price got almost 50 EUR cheaper than indicated by Momondo flight search, and i (think) I could cancel our reschedule until the last minute. But I'm going!
Redirected from Momondo.com
Date of experience: December 21, 2022
Dear Ole B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I booked a return flight, their website says both flight is conformed. But when i tried to checkbin for departure flight at airport my departure flight was not booked with airline.
Date of experience: February 26, 2021
I'm still trying to figure out my booking number, I tried putting it in to alaska airlines so i can find seats but I can't seem to find the right number
Good price I guess for one way 2 people
Date of experience: August 1, 2022
They're so ashamed of the fee's they add that they won't even divulge the exact information, not to mention the stress and confusion they try to cause throughout the booking process.
Date of experience: November 7, 2019
Referenc number *******681
I cancel my booking in August 1,2022 and until now I still didn't get my money back. Please edreams can you sorted my refund.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 7, 2023
Had to book a last minute flight due to my flight being cancelled...went through without a hitch...confirmation straight away...and access to boarding pass...great service
Good value for money.
Date of experience: August 24, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Automatick check in done ok but then befor departure there was a message in the app that the check in was not done and that I do it my self via wizzair web. I was affraid about my departure. Confusig!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 26, 2023
Hello, I had the worst experience ever. The worst experience I've ever had! I booked my ticket from Toronto to Ahmedabad, but they added $100 to the purchase price at payment, and get confirmation number and mail that says wait for 24 hours.so I waited for 24 hours and still did not receive my ticket or receive notification. When I called them after 24 hours, I got to know that they cancelled my ticket and then after 2 hours of conversation with agents, they rebooked my ticket for an additional $100. So, in the end, I paid $1300 for my ticket, and they sent me a ticket with two pNR numbers, and from Toronto to AHMEDABAD, in which from toronto to mumbai I had two bags and hand bags, and from Mumbai to Ahmedabad, I had one, which was completely unfair compared to what I would do in Mumbai. When I question them they tell me they cant do anything. So why they booked the ticket at first place if I need to take care of it
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 2, 2022
Booking a flight was confusing, and I was unable to add a check-in bag (website said to do this after confirming booking, but no facility for this appeared.
You offered a flexible service
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 7, 2023
All is good
I am very glad to work with this site, everything is convenient, good discount, comfortable for me, thank you very much, I wish you success
Date of experience: March 16, 2023
Dear Dmitrii K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
DearAndré C.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service