- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
eDreams has a rating of 4.0 stars from 9,189 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Great deals and best prices this year... out of all the sites i used this year, eDreams had best deals, including half price of the airline website. Keep up the good work
I use it for long time
Date of experience: September 9, 2022
Easy to compare different flights with budget. Easy to book the tickets with no complicated forms. The website send details to customers quickly. Things gone through perfectly.
Very budget
Date of experience: July 12, 2022
Dear Sue L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The site was relatively simple to fill in and the information came back quickly and present the options clearly. And of course they offered the best deal,
Cheap & efficient
Date of experience: March 4, 2023
Dear Alan F.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Once booking was concluded, I got an email immediately confirming the booking. My mind was at rest. Hopefully I should continue to enjoy the peace of mind.
Used the platform previously. However, it wasn't so pleasant. Wanted to rent a car but it was outrageously expensive.
Date of experience: April 18, 2023
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I wanted to buy a flight. Then once confirmed it says my trial was started and that I was going to be automatically charged in a month. I just wanted a flight and not to sign up for anything.
Because I needed a flight
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 17, 2022
It was a good service,but on the moment of the payment, they didn't take the payment straight away and I till they tucked the payment the price gone up with 50 pounds
Date of experience: May 15, 2023
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
They charged me for a Edreams subscription that I did not agree for. I tried to get in touch to get a refund. No one answers my messages.
They are not honest.
Tip for consumers:
Check that you are not charged for subscriptions and other stuff that you did not agree for
Date of experience: December 27, 2021
Good easy to used. Quick Service. Helpful I will recommend friends and family to eDreams. Good job, thank you
Recommend by a friend
Date of experience: January 28, 2024
I was on the phone and web site with Spirit over 5 hours and could not book the same flight for more money but I was online with edreams for 5 minutes and booked the same flight for $30.00 less
An alternative to booking with the airline which had a lot of confusion and bad customer service
Date of experience: June 17, 2023
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Good journey and great journey in that journey and I will always love to join you
Good service
Date of experience: March 9, 2024
Dear Hayford,
Thank you for taking the time to write this review! Your feedback is important to us and helps us continuously improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Payal
Customer Care team
Book hotel with edreama. Terriblwme experience. Th e room was 31 mts. When got there not even 3 mts. I had to call to send pin room number. Terribleserv of hotel WYZ attiki hotel Athens. Ugliest neighborhood.dirty room dirty would fit ib bathroom. EDREAMS ONLY wants the porcentage thwy get. Dont care foe client. The adm of hotel which never saw rude because noone in the hotel. They only deceive clients
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 9, 2023
Dear Mari,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
I was sent a £15 discount voucher for my next booking. I decided to book a trip with my discount voucher and it pretended to take off £15 in my cart but it actually didn't.
Best deals on flights
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 28, 2023
No fuss booked my trip and very easy to do so, travelling with my family and we got the best deal for us
Great value for money, lovely destinations and great places to visit
Date of experience: January 14, 2024
They steal your money and are scammers. Please do not use them. They do a booking with you and then they get the refund from the airline and then refuse to give your money back.
Date of experience: June 1, 2021
I was not able to contact you, although I sent you a message, no-one answered me. So I had to take care of things myself. Never had a problem with you before so!
Used them before
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2023
I could not book for 3 persons.
Because of the difficulties, I recieved a discountcode of 10€, but it did'n t work
It was cheap
Date of experience: February 8, 2024
Dear Griet,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
After promising a refund on the flights that they canceled within 3 to 6 months 15 months later they have still not refunded even after many phone calls they just lie to you tell you it's on the way to you in 3 days still not here they are nothing but thieves and scammers. DEAL WITH THEM AT YOUR PERIL.
Tip for consumers:
Do not use this company
Products used:
Airline tickets
Date of experience: June 14, 2021
I engaged eDreams to book a flight from BOM to SYD via HKT, however they were only able to confirm the booking for HKT to SYD and were not able to book a flight from BOM to HKT. Note, they charge for me the full booking (BOM to SYD). When I asked them to find an alternative booking or cancel my booking from HKT to SYD they were not able to help at all. Eventually, I lost money for the booking of HKT to SYD.
Products used:
Flight booking
Date of experience: February 3, 2022
Was the most favorable, but it turned out not to be.
Date of experience: March 9, 2024
Dear Emir,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Don't really have anything to say? It us just flight booking
It had what I wanted
Date of experience: March 9, 2024
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
No hustle, easy to book, value for money
Recommend
Competitive price
Date of experience: March 8, 2024
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Fast and easy, that's all I have to say, nothing else
Date of experience: March 9, 2024
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Very easy to use. All options shown.
Great service.
Existing customer
Date of experience: March 9, 2024
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Booking was very efficient. I have used after long interval. I am happy I used your service again. Only in some booking I am unable to book check in baggage.
I have used before and I trust it
Date of experience: November 15, 2022
Dear Sagar T,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
As a first timer in air flight, its a good experience as everything went smooth from automatic check in to being in the air with a discount on the freight.
The discount really got my attention
Date of experience: March 28, 2023
Dear El-David N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Trambitas R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service