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eDreams has a rating of 3.9 stars from 8,427 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
They were take money for the ticket but there is not any ticket! İ lose my mony and flight! Never use the edreams!
On my flight booking was told that 1 hand baggage was included in the fare, but the airline ticket don't include it.
I found it sneaky w the discount being taken away at the end if you don't buy the subscription. Hopper is free.
I figured Ill try to use it each time and see if its worth the yearly price.
Dear Sherry B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The experience was fantastic. All the additional payments made easy to have a range of services to choose from including prompt emailing.
It is easy to navigate and flights relatively cheap.
Dear Mistura A.,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
Price is my priority whenever I travel.
Of course, service is also important to me.
I will have experience from e-dream soon.
Dear Changpyo C,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Check in process is complicated. Did not receive booking reference for the airline. Not sure how to proceed when the time comes.
Hi,
I just purchased a ticket which is $1070. 87, but it shows on my bill is $1729. 05. Is this cheating?
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks to you good service and assistance surely i willbooking for next travel thank you
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Good chances. Nice prices. I found it in the search with nice way and good apportinties in the reservations plus the nice prices
Cheape and easy
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Received all the information required as quickly and accurately as possible. Very efficient organisation.
It was part of the ticket booking operation.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
It took a few attempts and lots of searching but have a flight we are pleased with at a good price and now no worries until we go.
Directed from another site
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I said to me I could bring hand luggage and it was fake, I had to pay more for that, because the trip was go and return
Products used:
Tilrip
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Very good services
Thank you
Easy to book
I booked with my friend and share the dreams with others people
Because it offers special offers
Dear Athraa S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The site was easy to navigate and each step was clear. The information was good and confirmation was prompt.
I’ve used eDreams before and found it efficient and easy.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Never able to use the tickets I got instead of a refund, they just keep stalling and ignoring since Oct 2022
Dear Yuri,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Overall the booking was fairly easy despite the internet playing up a bit which was not eDreams fault
I was taken to the website via easy jet and quite pleased by the service
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Was easy booking my flight. Very helpful with my purchase with you.
Recommended by a friend.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
It's always easy and convenient. I always book my flight at the last minute and always get it cheaper
It’s better alternative to Ryan air app. I can get to choose which airline I want to travel also easy check ins. And boarding passes are emailed to me
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
It s very awesome I was well taken care of I wasn't afraid even tho it was my 1st time flying I loved everything about my flight n great experience with you guys I love it
Dear Jabrika M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
NEVER EVER USE EDREAMS!
I have booked a roundtrip flight ticket for my study abroad program in Japan. It was supposed to be from Miami to LA, to Japan and on return, it was the opposite. Later that day, once it was time for my flight, I went to the airport and they told me there is no seats booked under my name, however, I had seats for the return flights. But when I checked my bank account, the money for both ways has been taken out of my bank account, even though I did not have a flight. Therefore, I paid for a flight that I did not even have seats booked for. I only had return tickets, it is hilarious, how am I going to go back to Miami from Japan if they did not book seats for me with the money they charged me and I cannot even go to Japan? They are horrible.
Later on, I emailed them since they never answer their phones. They told me to contact the airway (ZIPAIR) because they cannot do anything. I emailed the airway and they told me since I paid the money to EDREAMS and booked my flight through there, I need to solve this problem with them. Once I emailed EDREAMS again, they never replied back to my email. I emailed them for months trying to contact them, but nothing.
I lost over $2,000 because of them, I will never use this website and comment on how horrible they are everywhere.
I wish I had used Expedia or Skyscanner. Horrible experience with EDREAMS.
We were very disappointed that edreams did not get a replacement flight from SOQ to CGK when Lion Air cancelled our flight - one segment of our booking with you.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
My first time booking a flight and I found this site very easy to book my flights.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Basically was very informative and smooth transaction
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
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HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Marlon U.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service