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eDreams has a rating of 3.9 stars from 8,419 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Very misleading online experience with lots of costs added and then an additional 10% increase at the end.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I didn't have any problems with the ticket auntil now, my trip is in two months, I hope will be the same
Because is a good price and I never have problems with that platform
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
After I booked with you I fine big low price -same flight- in more one other booking agents!
Sorry, It's first and final booking with you.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Can't wait for are trip to Australia booking was very quick and easy really pleased with are a flight times and all for a great price.
Dreams was less expensive than others.
It's my first time use edreams and I got a good price for my ticket 👍
Good price and short hours I'm very happy 👌
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Could be much easier, it should not take a day to get my conformation, beside that l have to go to the front desk to get my seat assignment
Because, it was reasonable price but not worth the hustle
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The last time I flew with them, it was a wonderful experience with e dream's you will surely have a comfortable experience. I love their flight.
My last experience was great,and I know each time I want to experience a great flight, I will always fly with them.
Dear Emeka O.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I bought the ticket from Edinburgh to Hamburg in the shortest time and at the best price from this site.
It's a great site and it also explains the information very well
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Purchased a ticket and Edreams charged my card but Airline then cancel the booking.
Issue resolved. Edreams refurnd the money.
Thank you
Location: US
Excellent service. When i booked my ticket then after some i received my confirmation. In here my payment is save. I bought one offer.
Cheap price
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I didn't get e-tickets like on other apps...
Do you do the check in for me for free? Or do i have to do it myself?
It was the cheapest ticket
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The experience was fine, but I just wanted to purchase my tickets. It felt like I was jumping through to get them
I didn’t want to
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
No problems booking my fly. I have received confirmation with all the details about the fly and connections
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Simple, easy and fast with details on how long flights take, departure times and arrivals, and many choices
Used eDreams through recommendation, will definitely use again
Dear Jose F,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The service is good, I am satisfied, I have been provided with information about the comfort without delay
Dear Rafat A,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Answer in confirmation too slow!
The system accepted my flight purchase and the answer came ony next day!
Flight options & flight fares.
Dear Diego R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was very clear, with payment part was a little tricky because of the credit cards type but the page it's very clear with instructions
My friends recommendation
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Edreams is the best site for booking flights. Fast/clear and always reminding no to forget... Thanks. The flight prices are the best.
Dear KANAPINSKAS.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was really easy looking up the flight I wanted and completion was fast, most of all the price point was good.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Satisfied with service in the space of 10 minutes after booking the airline got in touch with me! That was just awesome
It had the cheapest rate and the best times for flights
Dear Botho R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Easy to use, I had to use them for another trip before and didn't have any issues at all. Booking was easy.
Easy to use
I have used edreams 3x and their CS and app are the pits. The app messed showing 2 booking for same trip
Tip for consumers:
Find another company this companies app is poor shows errors and the company does not stand by there services
Products used:
Travel services
Very good. Website was very user-friendly and booking was made without any hiccups. Moreover, I have received confirmation of my booking instantly.
Through a friend.
Dear Frank V.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Good but not too impressed because they supposed to send me the terminal am boarding and the terminal am landing in Madrid
I choose dreams because last time it easier
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Peace, have successfully in past booked with eDreams. No problems. I was able to book an upcoming flight with no problems again.
Peace, because a flight in past was successfully booked.
Dear Holy H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Penelope,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service