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eDreams has a rating of 3.9 stars from 8,419 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Very easy to scroll through there website, everything is very detailed and I would recommend this website
I was looking for a good price
Very perfect very suitable, timely service
Timely response, important information distribution, lovely work
Perfect work
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Easy to book best practices and practices
Looking forward to don't have any problem during my booking
Best service and price
Dear Marte T.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Tried to book flight 5 times, 5 times not confirmed.
If you don't have seats on offers, do not put them on your website.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
No online support, No phone support, Scam cancellation terms. Stay well clear of booking through these guys!
The website was really helpful to make my booking, and the process was easy to follow. Looking forward for other bookings in the future.
After looking for other online travel applications, eDreams offer me solution to solve the issue that I had previously using another service.
Dear Mario G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
No human support, no answer to emails asking for a refund or voucher. Just sending marketing emails...
The booking of my tickets was straight forward. I hope i dont come into a snag and fall into a "terms and conditions" trap.
Dear Ali H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
My experience was very good, the site is very Efficient, accurate, the information is there, not hidden
I already know this company from previous flights
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
No customer service at all. I am repenting booking flights with edreams. They charge for no service..
Fantastic, and exciting experience. They are the best plug. They made everything easy and cheap. Am glad.
Is safe and reliable
Dear Chima D,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very fast response and easy to understand and easy to book my tickets and very easy first time like me to use the site
The only thing I did not like was that during the booking the price of the flight was raised a few hundred euro, which I think is not acceptable.
Because it is easy to book and you have different ways to pay, since I had problems with my creditcard.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
My return flyt should be at 27/11 at time PM 9.55 why it change to time AM 5.50
Not acceptable pls return my money back or confirm my choose time
Maybe it is mistake
Dear Ali,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
I took my time while booking because I was at work but all was done as requested and the price requested was was not changed
Because its price was one of the lowest and they had the flight I wanted with less hours of transit.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Book flight then book luggage?! I don't understand or like all the steps required to book a flight?!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm happy my ticket was successfully locked and I'm happy for that, looking forward to a successful flight to my destination
Nothing per se, but with this, I will looking forward to always book with you
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
We picked a flight that cost 470+
The cost changed to 510+ when we tried to pay
So disappointed, we gave up looking, so we paid extra charge.
Because we know eDream for many years
I was sent booking details for my wife twice for flight from knock but none for myself. Had to get air lingus to print my booking
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
So far I'm very satisfied with my booking from the beginning easy to navigate and fast to find my booking
Dear Maria S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It is friendly and easy to use, I found tickets at the best price, and the customer attention is excellent.
Due to your customer attention and good service.
Dear Jair R,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
My experience is very good and my trips are much more comfortable to buy and cheaper I am very happy
Dear Jose D,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Very precise, clear details and easy to book
Website made it very clear on pricing and easy access to find out destinations
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Being an NHS keyworker I had a discount code. No matter how hard I tried I could not find anywhere during the booking process to enter this.
Flexible ticket was well priced
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I never received my complete info. Was missing my confirmed itinerary. Had to call United to get my info after a couple days.
Thought it wud be easier w/Prime membership.
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team