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eDreams has a rating of 3.9 stars from 8,419 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Difficult for refund or switch flight for my children's fathers funeral. Looks like no refund and I cant pay for another flight... horrible
Tip for consumers:
DONT BOOK
I have been told that i will be charged 99 euro for change flight. But in fact i am charged 140 euro
I don't feel good on that.
Very good. I liked it. They offer many trips. I wish there were more open dates and more airlines. But very good discounts.
I requested an invoice but the concepts and items of the invoice are not that clear. They dont match the actual items purchased.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I just felt good about it when I saw it. Also, most of my friends travelling talked a out it as being good so I am giving it a try.
Very affordable flights
Dear Ruth A,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
I waited to long to be transferred to an agent. The questions they do not understand. Ons transfer to an agent all went well
They have cheap rates
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
The experience was really pleasant. I have not done this before so I was pretty nervous. I was just trying it out and it worked!
My friend recommended it
Dear Rosa N,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
I had a very seamless experience. I went through a third part service but I have booked eDreams before and always have a great time!
The prices and it is extremely convenient.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Sometimes it gets confusing but I like the app. I'd like the discounts and then let me know through the app with the status is.
I’d like the discounts and then let me know through the app with the status is.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This was my first time booking a flight and will be my first time flying but overall it was a great website that helped me
Cheaper flights
Dear Shontek G,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very effective and well within time very good experience and customer service satisfaction.
Thank you.
My wife and I just needed some time alone
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
It was great experience, it was a pleasure to book the trip on this site, it is a cheap choice I choose
It was a great deal from Kayak
The service was fast and easy to navigate and I was able to complete transactions on a timely manner.
Competitively priced for the destination wanted to travel to.
Dear Sulaiman J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Adding extra fees for carry on was not specific. Now I have to pay an additional $115 I was not prepared for.
Never again I will be canceling this service
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This experience was overall okay...
I was looking for affordable flights which I found from this site. Thank you!
Flights were more affordable on eDreams.
Cheapest rates other then apps and the tickets are very good and service of process are very grateful i am very happy
Because refer my friend
Dear Afaq Ali H.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Easy to use and Great customer service when planning your trip,many options to choose from to increase your experience.
Easy to use.
Dear Noriel R,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Began my search on my usual search engine when e dreams came up. Soon changed my search and discovered much cheaper flights.
Came upon it by chance
Dear Janet C,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I like your friendship with your family so you will be my love and you dear you will not be able for the way
I used it to buy air tickets
Tip for consumers:
Nothing
Products used:
Nike
Dear Nasar C,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
The website has been showing me that my birthdate is wrong. I have called repeatedly to have this error repaired. EDreams agents tell me that according to their records they have the correct birthdate, which is one day later than the one shown on the website. I was told "don't worry", but of course I did worry because at check-in the birthdate on the reservation must match that on the passport or other document., else no boarding pass will be issued. I made quite a fuss, so the agent told me that "this happens a lot" and the website version of my birthdate is one day earlier than the true birthday because it depends on where on earth you are at the time. This is absolute nonsense, laughable nonsense, made up to cover the fact that what is shown on the "trip details" disagrees with the facts the agent is looking at on her screen. She suggested that I telephone the airline and see what they have to say. So I did and was told that according to the airline's records show the correct birthdate. The airline agent thereupon emailed me a confirmation notice on which, sure enough, they had the correct birthday. BUT, they had grossly mistyped my name such that, if I had not seen the error it would not have agreed with my passport, hence there would be no boarding pass. Here's what happened: Let's say my name is John Hubble Doe. Edreams shows my name in the "trip details" page as John Hubble Doe, but the airline's records show it as Johnhubble Doe. The airline's agent told me to get in touch with Edreams about the mistake because the airline cannot change their records when a third party has made the reservation. The airline also said that as things stand, they will not issue me a boarding pass. The airline also said that this error of conflating the first and middle names is a common error that has to do with defective software on the issuer's part. As a side not, I now know why, in my several conversations with EDreams agents, they always have trouble with my first name. It's because on their screen the first and second names are conflated. I now have the unenviable job of getting Edreams to correct their records and tell my airline about it.
To save money. Considering the multiple potentially fatal problems that I've had to deal with to get the records, it's clear that my choice of eDreams was a mistake.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I received my booking successfully and my experience for using eDreams was great l would recommend eDreams for family and friends
Cheaper Ticket
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
The best of the best love this travel company I would love to book other flights and places to stay here
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Positive very good helpful useful overall quite effective good web page good presentation reasonable prices
Dear Daniel B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Well this is my first time. So far so good than I read all the review most of them is not good. Base my first time now experienced so far so good.
Well I’ve try
Dear Brian B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Santiago R,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service