eDreams

Before the day I came into contact with eDreams I didn't know it exsisdid,my experience was excellent

Very good! Easy to decide! Easy experience! I recommend other people to buy tickets throug e-Dreams!

Warning! Pls, Do not book anything with this website. I'm so tried of contact with this company about money refunded after I booked the ticket with this site. It's wasted my money and
My time! I Booked the flight on 17th September 2019, and then When I arrived at the airport for checking in but there wasn't my name on the system, No ticket and No nothing. I try to contact to the call canter customers service. The guy name "AAMIR", He said my Booking was cancelled on the 19th Sep 2019, BUTmy flight was on the 17th Sep, and "eDearms" already charged my money from my Debit card, How is that possible? The call canter said they already sent a email about my ticket cancelletion on the 19th Sep 2019. I was asking an email flight cancelletion because it wasnt any email from them whatsoever. I need an email approving but they can't give it to me. He said the company has been not charged yet, but i have checked with the bank it has been charnged already! I have many Questions need to ask but he counld't give me a right answer me after that he hanged up my phone with out an solution or any email to improve the answer. The customers service NOT helpful ( my booking is *******061)

This is a fraud company! My flight was cancelled, they played for time and when the time for chargeback has passed they just stopped responding.

I use this application more than 5 years and never disappointed me

Booking was simple and straightforward. I received a confirmation email immediately.

The booking was very easy to complete and was at a good price!

I will tell you when i get back,i have only just booked with you

I booked a two way flight to Las Vegas with you.

You sent me a letter, stating that the booking was successfull.

You deducted the payment.

You did not answer any calls.

You did not answer your 24/7 hour service.

You did not respond on your FB.

Your site did not work.

I was unable to check or cancel my reservation.

Had to go to the airport and come back. My name was not on the passenger list.

COULD NOT FLY.

LOST A WHOLE DAY!

WAS IN DISPAIR, NERVOUS!
UPSET!

Lost a hotel in Vegas.

Got your letter, stating it was an error, SIX! Hours after the flight have left.

Send you email asking to book for the next day.

Spent night waiting for your response.

Did not receive it.

Did not ask for a return flight.

Realised that you booked it.

Had to purchase a more expensive one way ticket.
$100 difference

Sent you a receipt. Did not get the difference.

You were trying to tell me thatURGENT TRAVEL ISSUE
THERE WAS NO URGENT TRAVEL ISSUE, SPOKE WITH FLAIR AIRLINES.

YOU HAVE SPOILED MY HOLYDAY!

IS THIS A WAY TO TREAT A CUSTOMER?

THE ISSUES WAS YOUR TERRIBLE SERVICE!

Great website, easy to use. Great prices and very efficient booking process.

Confirnation mail goes info spam folder, so booking information is lost. Many questions in booking process. IT is bad experience.

Please send me my boarding pass because I need it for Turkish general console for Visa please send me it

Easy and fast, nice prices and many options, I'm always use this app if I want the best prices

I have booked and made the payment already. But I didnt receive the ticket yet for Bangkok to Cambodia

Amazing! Its not difficult to find a flights that is cheaper and very accommodating

Easy and simple to book and reasonable price. Quick response to confirm the booking

My experience was good regarding edreams and they gave nice discounts on the edreams prime which I find really good
That's why I rate is 5 stars

Very good deals and a very simple easy process to book your flight, besides the new prime and other prime thing which I was not ised to before

It was quick and was very satisfying. I always book through e dreams coz It's easy to book by your website and I try to sdvise my family and friends.

The price decreased just after I bought the tickets, and I feel cheated

Excellent website definitely I recommend it
But the price with carry on is little bit too high at the moment I purchased

I Found the app Quite easy to use. Eventhough I am not so happy with the fact that there is no number to call

I have purchased 2 airline tickets through e-dreams.com. For almost $2,000.00 Unfortunately, our plans have changed and we needed to cancel the purchased a few hours later. I decided to do it online but the refund shown was a couple of hundred a dollars short, while the policy states "a full refund if canceled within 24 hours", so I had to call the company directly. I was promised to get a full refund within 10 days. 10 days later no refund so I called the company again. I was told to wait extra 72 hours because they just have processed the refund. 72 hours later no refund so I had to call again. This is when their game started. They refused to tell me if the refund has been processed, while transferring me to different departments. This time their response was " we can't disclose you this information " I requested to talk to the supervisor, the supervisor was "busy,", so i was told i would receive a phone call from the supervisor
Within 48 hours. 48 hours later no phone call and no money.
I had to call again. This time the employee informed me that they were in the process of refunding me $115 only, the price I paid for the selected sits ONLY but not the actual tickets price since the refund process has never been initiated. I requested to start a refund again, now almost 3 weeks after the purchase.
The best part was when the time was up to receive my initial $115 and I still haven't received it, i called the company again and was told that my $115 have been refunded to me already and to call my credit card company (which I did and there were no transactions or refunds from e-dreams) and it would take EXTRA 10-15 days to receive my almost $1,800!

I had to call my credit card company again and open a dispute with the airline. About 24 hours later I have finally received my whole amount back thanks to my Citi Mastercard company!
I am glad the purchase has been made with the credit card and not a debit card. Otherwise, I don't know how long this game would have lasted. I have wasted hours on the phone with edreams and all I received were appologies and suggestions to wait. Are you a legit company or a bunch of scammers? Do you think I would ever go back to you or recommend you to anyone. I was about to call a police a file a theft report against you if my credit card didn't ask me to give them 2 days and solved my problem within 1 DAY! Again, thank you Citi Mastercard!
This company edreams is very DISHONEST! Stay away from them. And also double check if you are still signed up for their membership (which also was extremely difficult to cancel).
They might charge you for a renewal.