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eDreams has a rating of 3.9 stars from 8,417 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Great variety of options on my search. Very good and helpful description.
Because I know it
I love it because eDreams is an easy way to book our flight
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Great value. Top quality service. Recommend everytime. 5 stars
Their website sounded and looked professional
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Very easy to book on line and for me as a first experience it was so far so good
For the first experience
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
FIRST-RATE SCAMMER!
(I'm typing this with rage as I just got off from the phone with the CS). Giving 1 star is beyond generous. I'm appalled and shocked that this hell hole is still operating.
I made a booking of return flights, they deducted my credit card, and yet I didn't receive any booking confirmation.
I was trying to reach out to their customer service which is ridiculously challenging and almost impossible.
Then I made a very expensive long distance phone call to London, ended up talking with a customer service. A super rude and obnoxious Indian guy was talking to me. Not sure if he's underpaid, or rather fed up with all of the complaints that he has to bear every minute everyday.
It turned out that MY BOOKING WAS UNSUCCESSFUL, he said that they are unable to find the flights, and YET THEY TOOK MY MONEY. I was furious to say the least, why the fuqk would you publish such availability and take my money if you are unable to process the booking?!
Classic scammers, of course it will require at least 7 to 10 days to refund my money. So now, I'm all pssed and with no money to book for another flight.
I would like to see someone that is lawyer to sue the shyt out of them.
AVOID THEM AT ALL COST. YOU HAVE BEEN WARNED
PS: SHAME ON MOMONDO to have affiliated with these scams. SHAME!
What should I do now plz give me solution I trust Agoda that's why I'm using this site now what need to do
Dear Salwa,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Customer Care Team
I wasn't sure about my baggage allowance, I called them and they gave me quick response and great service.
I got cheaper deal than other website
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Nice and useful for the multiple options but a bit confusing and with pricing and adds on changing continuosly
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The worst experience it's very Expensive with 0 customer service I need you to give me $150 or I will contact my lawyer as soon I come back
No way you are scammer you should keep your world you are nice till people blocked the flight after that you leave them for the Airline to charge them what there want you better give me $150 back for the carry on or as soon I go back in USA I will contact my lawyer in the contract said free carry on
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
So the business is great and let me the time to see
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
They didn't send me a flight confirmation after I made my booking and they took my money. Avoid them at all cost. I couldn't even contact them
Tip for consumers:
Avoid using this company
My wife and I visited Europe for the first time in October 2023 and had many bookings (hotels, cars, flights, etc.) All went well except for our booking with EDREAMS. We were late returning from an excursion in Italy (not our fault BTW) and missed our flight to the UK causing us to miss our pickup time for the rental car at Drivilla. We got the next available flight and went directly to the car rental place only to be informed that edreams had listed us as a no-show and did not forward Drivillia any of the prepaid funds for the car.
We had to pay AGAIN for the car and have since been unsuccessful in getting any money back from edreams. OMAR at "customer care" keeps citing the terms and conditions that we breached.
So...in a nut shell: we paid edreams money to book and pay for a car. We were late so edreams kept ALL the money and we had to pay double for the car (albeit a shorter period because we were late). This is NOT Drivilla's fault, they got nothing from edreams.
I told OMAR that he should be ashamed of his and the company's actions and that this amounted to petty theft in my opinion. Our money was given to edreams to pay for the car and they kept it, leaving me to double pay.
Maybe I'm wrong but this is petty and disgusting from where I sit. A penalty fee yes, but not all of our money!
I have no hope of any positive outcome from edreams, who BTW stopped communication when I asked if their was an appeal process which our case could go to, so my goal here is to save any other potential customers the grief that we experienced. Please Do NOT, do NOT book anything with EDREAMS or have anything to with them. They are everything a terrible company should be.
The App duplicated my first name and I then had the aurduous task of sorting out the airline ticket.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hard to get a hold of customer service.tryed a couple times but couldn't get a hold of them so we had to make another booking for our flight.
Only service that covers that area of the world
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Éviter à tout prix eDreams, surtout pour les vols Low-Cost. En cas d'annulation, eDreams ne propose aucune solution de remboursement automatique et vous dit de vous débrouiller directement avec la compagnie, les compagnies disent le contraire... les remboursements durent des mois... et même ne peuvent ne jamais être fait... eDreams est une drôle de compagnie, qui ne cherche aucune solution avec ses clients. Je ne recommande pas eDreams!
Dear Julien,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
This is singularly the most appalling and fraudulent company I have ever had the misfortune to deal with. They are staffed by liars and ran by fraudsters who have capitalized on the chaos caused by COVID to boost their profits and harm their clients. From my research spurred by my experience I have discovered they are withholding refunds from thousands of customers - falsely claiming that the airlines are the issue. A simple call to Virgin Atlantic proved that untrue. So far in the last two weeks alone I have been stonewalled and BLATANTLY lied to by kartikay, Magma Naaz, Rishab and Dishika and more. Every day they swear someone will call and email with an update within 24 hours, knowing this absolutely won't happen. I just want the refund for my flights from MARCH 2O20. Shocking that they haven't been stopped by authorities by now. BLATANT FRAUD. Please please please do yourself a favour and do your research on Google and Twitter before giving them any money. You will never get it back if anything goes wrong. I will always pay a little more to book through someone reputable rather than experience this disrespect and dishonesty ever again.
Tip for consumers:
DO NOT USE THIS COMPANY you will sorely regret it as they can’t be trusted.
Products used:
None. Flights got cancelled due to COVID in March 2020. Haven’t been able to use credit voucher or get refund. So they took my money and have given nothing in return.
The whole process of booking was stressfree! It was ny first experience with edreams and so far so good!
It was recommended by a relalive
Dear Celeste D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Pitched the travel insurance in the event I had to change my return date and it happened and needed to change my departure date to return to originating airport…. I was told I had to pay the airline $1600 u.s. for coach seats regardless of the upgraded seats I paid for originally. I ended up calling then airline direct after being "scolded" by the e agent stating they would not allow me to change and I had to cancel my ticket right then and have to wait for a $500 refund for at least thirty days for the refund. This was after I called three times and was on hold no less than thirty minutes each time and was disconnected by the agent and I stayed on the phone and the survey recoding came on each time. When I called the airline had to hold one hour and fifteen minutes and they refused to honor the upgraded seats I paid for. I was treated like trash from the beginning to the end of my journey I will never use this company ever again passenger bill of rights is a complete joke. The agents were diffult tonunderstsnd and they were all muffled and unreadable on top of the fact they had no respect on the phone and were showing signs of anger towards me. The insurance was worthless and the service was pathetic ultimately I paid $3800 for the worse seats on every segment of my journey at that price I should have been in business class or the upgraded sections of the aircraft at the very least I was ripped off …. Flip side is I was able to complete my journey and it was work related business related I'm extremely upset about the entire experience with this travel agency extremely dissatisfied. This survey will land on deaf ears and they will do nothing to correct or rectify how I was charged and treated. I paid the insurance and I was ultimately lied too this company is lying to its customers absolutely. E Dream absolutely not total nightmare
Dear Kenneth,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Overall it was easy to use. A little disappointing that I paid $8 for customer service. This shouldn't even be an option with all due respect.
I heard about it from a friend.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Loannis,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Once you book the ticket through E-dreams - be ready to pay DOUBLE. That's how they make money. Beware!
Very nice and good and easy OK 👌I know how easy it was to get my booking done
They are very good
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
A very helpful MALAY staff spent quite sometime solved my 'permit to enter' thailand
Problem. So that I can travel smoothly.
Thanks
Trustworthy
Dear Chin S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I always use edreams, because it is easy to use and the discounts as well as regular prices, are indeed purchaseable to all
Dear Sara N,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I have to browse through a number of non relevant suggestions that at the end cause once a failore of the booking process
The flight price was good
"Dear Shlomo K,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
For the moment it is a good a fast experience thank you for to make our reservation and booking easier and funnier haha
Because it is more fast, economical and easier
Dear Farah G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team