eDreams

Good service. Only thing they need to improve is the chatt service. Its keep on going back to start. Its automated but not good enough.

Great and comfortable and so lovely with custom during service and thereattends to custom pea peacefully

My experience was very great. No issues booking online.

Easy to us, good prices, very pleased, simple booking system,, stress free

Good services.Good price easy to search clear option

Edreams took all the frustration out of finding and booking my flights. I'm so happy to be given an opportunity to subscribe and save SO MUCH

Hotel was dirty not value for money at all small was in top of each other

I've tried it for the first time, traveling from Santa Marta to Bogota and I got my Latam tickets smoothly except for 2 unfortunate things:

1. Automatic check-in service - I paid eDreams for 2 passengers. The next day from the purchase (8 hours before our flight), I got an email from eDreams telling me that the "Automatic Check-in was not successful" and that they're already processing a full refund of the price I paid for that service. It will take up to 7 days or more for the money to be reflected on the Colombian debit account I used. I had to do the online checkin directly to Latam website.

It's been 8 days now and no signs yet of the refund, but I trust them to do what they say. I'll be waiting for more days and hopeful that it will come anytime soon.

2. Hand-carry luggage - eDreams stated in the tickets that the airfare of $1,438,609.86 (for 2 passengers) includes 1 personal bag and (1) 10-kg luggage; however, when I checked Latam website to do the online checkin they're telling me that my accommodation is only allowed to carry 1 personal bag and need to pay additional to be able to bring my 10-kg hand-carry suitcase. We were going back to Bogota and we have each a carry on luggage so I was left with no choice but to pay Latam $119,800 COP more.

I don't know what to say but it seemed that there's a little mishandling and ripping the customers off. I only paid Avianca (direct booking with the airline) around $600,000 from Bogota-Santa Marta for 2 passengers, on the way back I ended up paying a total of $1,558,409.86 with eDreams.

If it wasn't urgent to be back to Bogota that day, I wouldn't be forced to take that deal. I could've just booked directly to the airline to avoid issues like I had.

To eDreams personnel, please just refund my money that I paid for the Automatic check-in services for 2 passengers that didn't work.

Thank you very much.

It was generally good. Although I entered our DOB's correctly it did not record correctly on my documents.

The service was pretty good, convinient and also fast. I received my travelling details earlier than expected

Overall, the site was user-friendly and quick. However, I didn't expectseat assignments to add so much to the price of the ticket.

Verybad cutomer service and after sale service
I advice to book with main airline directly or with better known reliable airline site

Too much spam when i bought the tickets. Was forced to join prime membership. Was hard to cancelled this membership. Felt freuded.

Looking for flights to London, found what I was looking for at a great price

No problem booking,it was straightforward and happy so far

Thank you for your services, you provide a good service, that's all I have to say.

It was difficult and i spend a lot of time to clarify the way to cancel a duplicated car reservation.
Buuking of flights was easier.

If I could give this company less than 1 star I would. My husband and I booked a trip to Thailand. We had three flights to get there and three flights to get home. We received notification from edreams that our very first flight to Thailand had a change in departure time. Somehow we were removed from that flight and I did not realize this until shortly before the trip. I called eDreams and they added us back on the flight, or so they said. We were unable to do an online check in for the flight so I called eDreams about 8 hours before the flight to confirm that everything was okay. They said that it was. We show up to the airport and they tell us that our tickets were issued incorrectly and that we needed to handle it with eDreams. When I booked the flights through eDreams I also purchased their "premium service". Included with this was a special phone number and email address to use if I had any issues with my booking. This was a total SCAM. I stood in the airport trying to call the number and it never even rang or connected me to anyone. I sent an email to the "premium service email" and I NEVER got a response. After much pleading at the ticket counter they were able to help us at least get boarding passes to our first layover destination. Every flight to Thailand we had to recheck in and get boarding passes printed and every ticket counter told us there was an issue with how our tickets were issued. It was a total pain. Then on the way home of course it was no different. We got to the airport in Thailand and the ticket counter couldn't resolve our issue causing us to miss our flights home. Of course at this time the "premium service" phone number continued to not work. This company is worthless and really put a lot of stress on us during a trip of a lifetime. I would urge anyone to not use this company even if it saves you a few dollars. The stress isn't worth it. I learned the hard way.

Easy navigation of site,fast confirmation,all in all as a firsttime user I'm impressed,will use again

HI,
I'M CLEOPATRA GADIAN. I'M HAPPY TO SAY THAT I'M CONTENTED WITH THE BOOKING I'VE MADE. HOPE TO ASSIST US TIL' THE DAY WE DEPART FROM ROME.

THANKS,
CLEOPATRA GADIAN

To me the hard thing is to get tickets to fly Elal ad to get a hotel voucher and check-in paper
I hope all will be right thank you yoram han

They unable to assist on anything, I booked last minute flight, they ask me wait confirmation for 24 hours! HORRIBLE COMPANY KEEP AWAY

Too many hoops. I now cant login. The website makes you signup and then I cant login to amend anything