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eDreams has a rating of 3.9 stars from 8,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
All went smoothly and no problems with selecting flights and seats
It was just there
Since you can't fly standing up or without any carry on, the flight price published is theoretical and nonrelevant...
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Okay, not the greatest. Done more so based on emergency last minute basis. Wasn't the best price. It was what was available last minute.
Convenience
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I used first time this website but m quit satisfied with service
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Easy booking and cheap fare. Fast confirmation and user friendly
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Did not confirm booking on 1st leg of flight; wouldn't cancel 2nd leg of flight, no refund 8 days later
Tip for consumers:
that they make you call the airlines directly for any changes in information, flight plan, etc.
Products used:
airline tickets - they required me to call the airline for any changes/cancellations, and they still have only refunded the portion of the trip they were unable to book; i had to cancel with the airlines and provide proof of my cancellation, which I did, and 8 days later, still waiting for my refund.
It was a great reseasonable app it was cool they explain everything about your flight they tell you resealable prices
Because it was the easiest and great experience
Tip for consumers:
They give you your refund and it’s reseasonable app
Products used:
Cosmetics
Dear Joshua J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
So easy, so qool and so cheap (sometimes) to use it, find many times tickets where I can't find elsewhere
Dear RobertB B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
This website gives me hope when I wasn't able to get the date and time I am booking from the other booking website.
They have the time and date I am wanted when I am looking for a flight.
Edream keep holding the refund for 10months after so much time i spent to chase them up and keep asking them for refund.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Very quick and easy, price is competitive. The prime is not really worth it, it can include free cancelation, not only the fee.
Dear Thanh L,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I booked a 2 way ticket. As I checked the confirmation email i saw that i got just a one way ticket. How is this possible. I paid 240 eur.?
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I had my fly trip cancelled with Blueair company, so I had to reschedule the flights. Thank you,
I have got great deals with you
I was a member before
Dear Viorica N.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Never ever use this website they are scammers.they took my money all even my flight was canceled then they refused to give refund...plz dont use it
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Good price but no answer to question by email after 3 days. As long as no chnaged the good price should make it worth it..
All was ok.thank you very much. I hope the flight will be good. Thank you very much and good luck in bussiness
My son ordered ticket. I am old
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
This looks like a scam where you cant cancel the premium online.
Dear Yan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Every thing is good please keep up the good standard,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Everything was sorted very easily which is what I wanted to happen
I read reviews about eDreams
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Edreams use edreams prime whith a trap, to take you 59.99 from your account,
Dont' use edreams anymore, is a SCAM
My worst experience every using a travel agency, I made mistake in my niece name inside of typing h I did g, I catch my mistake 3 munities after booking, and try to communicate with this agency ( took 4 hours to get a hold of a person, than the gentleman told me they escalate the issue to another division and it will be fixed, next day ( as Today April5th 2022) I got a email that they cant Change the name because of the airline, I didn't buy it at all, Mistake happened before to a lot of people i know and name being fix sometimes it required a fee, but the airline didn't want to fix the mistake, that's ODDS. So i called this EDREAMS (for me its a nightmare) and the Customers service that he was sorry for this issues and to cancel my flight, it cost me 300$
GOD BLESS AMERICA, I Never had issues with any Travel agency here, and thank you for making me 100% sure that i will never use you or recommend you to anyone.
Here is the email
Dear customer
With regard to your booking reference with eDreams
As you requested for name correction.
We checked and tried to correct the name as you requested but the airline not allowed to do so.
We apologies for the inconvenience.
Kind regards,
Your eDreams Customer Services Team
Did you know you can manage your booking online? Click here to check the status of your refund, request an invoice, cancel bookings, request a resend of your confirmation email, and more
Tip for consumers:
You be careful
Products used:
Airline Tickets
I purchased a flight ticket over a year and a half ago, had to cancel due to covid and have yet to receive a refund.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Please I cannot use eDream reference into the airline reference during the check in. Or I have to wait a little to check in
I cancelled the ticket 12/12/2022 bicos of mistake on the date.i but another ticket on 13/12/2022.please I need a refund
Because so far so good
Dear Luis C,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team