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eDreams has a rating of 3.9 stars from 8,418 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
The whole process was easy to book and the boarding passes came promptly
Price and convenience
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
My first experience witn edreams was very good i will recomender my colleagues as well to join the edreams services.
Because someane recommend and supported me to booking ticket.
Dear Delfim N,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
It was very easy,I found the desired ticket and was able to make a reservation right away.
Because of the most affordable price
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Easy and clear to see available flights and to choose and pay.
I wanted flights from Cardiff to my destination so I had a look and they had what I wanted
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Great Job. Very prompt in delivery. I'll recommend u any day. I'll now continue to use the page
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
That day I missed a flight and had to reach my destination the same day - I found a ticket in e Dreams and everything flowed smoothly and quickly.
Decent prices
Dear Julia K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
This is my first time booking with eDreams and my first time travelling to Europe, I am looking forward for a good and smooth experience
Recommendation
Dear Jenevy S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very chilled, found the flight, booked it, got email, easy!
I didn’t choose it just appeared in my search
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Our circling team use your services and is very happy!
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Always me and my family use this website also my friend's following.
It's excellent
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
It's my first time to book a flight from this website but it's very easy to use
It’s the best
Dear Abdul Aziz,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Subject: Complaint Regarding Airline Ticket Purchase and Uncooperative Refund Process
Dear Kayak Customer Support/eDreams
I am writing to express my extreme dissatisfaction with my recent experience purchasing an airline ticket through Kayak and the subsequent complications I encountered while attempting to cancel my flight and obtain a refund. The frustrating and uncooperative process I have faced has left me deeply disappointed with the level of service provided by your company.
My journey began when I booked a flight through Kayak, trusting that your platform would facilitate a smooth and reliable transaction. To my surprise, I was redirected to a website called eDreams during the booking process. This unexpected transfer of services was not disclosed upfront, and it caused confusion and a lack of transparency regarding my booking.
After making the decision to cancel my flight due to unforeseen circumstances, I followed the necessary steps outlined by eDreams to initiate the cancellation and refund process. Unfortunately, what followed was a series of frustrating experiences and unfulfilled promises. Every time I reached out to eDreams for assistance, they provided vague responses and continually evaded providing a concrete solution to my request.
The lack of responsiveness and the runaround I have received from eDreams has not only wasted a significant amount of my time and effort but has also caused me unnecessary stress and frustration. As a customer, I expected a higher level of support and accountability from both Kayak and eDreams.
I kindly request that Kayak intervene in this matter and assist me in resolving the situation promptly. It is my belief that as the platform through which I initially made the booking, Kayak bears responsibility for ensuring the satisfactory resolution of any issues that arise.
I am hereby requesting the following actions to be taken to address this matter:
1. Facilitate direct communication with a representative from eDreams who possesses the authority to address and resolve my refund request without further delay.
2. Advocate on my behalf to eDreams, ensuring that they honor their refund policy and process my refund in a timely manner.
3. Review and improve the transparency of the booking process, ensuring that customers are fully informed about any third-party involvement and potential complications that may arise.
I trust that Kayak, as a reputable platform, values its customers and is committed to providing excellent service. I sincerely hope that you will take my complaint seriously and work towards resolving this matter promptly. Failing to do so will not only harm your reputation but also discourage potential customers from using your services in the future.
I look forward to a swift and satisfactory resolution to this issue. Thank you for your attention to this matter.
Yours sincerely,
Timothy Grant
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I would give zero stars if I could. Waiting for a refund for flights canceled on May 16 and May 30th. Terrible customer service.
I have booked my ticket now I'm waiting for my flight i hope It will nice service for me thanks eDreams.
Because this is my home country’s farm.
Dear Zillul A,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Took four days to confirm my booking
I lost the booking in the end
Do not use them
Had to go around the houses
Tip for consumers:
Be aware
Great on line agency with good prices
I was looking for a trust travel agency I I find this that fit for my pocket
Dear Dayanara B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Satisfactory website access and usage of app. Emails worked perfectly fine too
Dear Damon,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I havent travel yet as my flight isn't tell next Thursday was can review it then
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I highly recommend using eDreams, super friendly user and efficient
Heard of it from friends
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Made so easy to book. Even a child could do it. The app is user friendly also
It was recommended. And I’m glad I chose to use eDreams.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Got me the flight I needed at the affordable price. Very grateful.
Was available Online and easy to navigate….
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
The website is very clear however I bought luggage then in the end of procedure I was told that I have not bought the service
The cheapest flight
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I initially made an reservation via eDreams from Banglore to Kuala Lumpur (6th Aug'22) -> Kuala Lumpur to Auckland (7th Aug'22) with booking reference number: *******303
My flight from Banglore to Kuala Lumpur, operated by Malindo air, was supposed to depart on 6th Aug'22. Malindo air decided to change my booking without prior intimation to the 7th Aug'22. This way, I would have missed my connecting flight from Kuala Lumpur to Auckland on the 7th Aug.
I requested eDreams to look into this and eDreams asked me to make another booking and because of the 'connection promise' guarantee, will refund the Malindo air booking. I made another booking via eDreams from Banglore to Kuala Lumpur with booking reference number: *******525 and have raised a request to cancel my booking with Malindo air.
EDreams have CANCELLED MY BOOKING WITH MALAYSIAN AIRLINES - when eDreams should have cancelled the booking with Malindo air. I got in touch with customer support and they agreed that this is a mistake on your end and will look into this and someone will get back to me in 4 hours time.
I have been awaiting a call back for over 28 hours and no one calls back. It is painful in itself to get in touch with the customer support and each time I ring the customer support - they "assure", "promise" and what not, but they do not take any action.
AVOID eDreams at all costs.
Very easy application very fast and very cheap prices 👍
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team