eDreams has a rating of 3.9 stars from 8,419 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Received confirmation immediately and was about to check and confirm
It had good deals and fare price
I booked b=my flights very easily and without any hassle
Good flight times
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Good selection of hotels and prices.
Found one that suited me.
Had app from last year when booked flight to Canada.
Their customer service are good.and immediate response to the client's inquiry and needs.
I just find it more convenient to inquire.and I found it they are more entertaining with regards to customers inquiries
Dear Katrina,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Good everything is good here I am happy with the ticket
The website was perfect everything I was looking for.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
It did not take time to book my flight and it was easy to book
Because the rates was a bit cheaper than the other providers.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Good online service it is easy to book tickets at a good price
I have had good experience 2 years aago
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
My flights were cancelled last November due to Coronavirus. EDreams kept saying the refund was was expected. After months of chasing they said it was a voucher but I had to use the same original route. Given the original was a Business trip now concluded why would I want to go on the original route? They said it was Airline policy and AirNZ would not change.
I contacted Consumer association and in turn AirNZ contacted me. They said " So firstly this particular ticket doesn't expire until 24MAY23, (eDreams said it was this May)-we extended most of our credits throughout covid so there shouldn't be any tickets due to expire anytime soon, earliest being 31JAN23!
We introduced a credit solution for travel agents during COVID to allow greater flexibility for credit redemption however it seems eDreams opted not to participate, therefore restricted how credits could be used up front (e. G same route)" (this tells you more about the motives of eDreams than anything else)
Air NZ were brilliant and rebooked me on a route I wanted crediting me with the voucher amount and cancelled eDreams voucher.
EDreams are a terrible company and should lose any licence they hold.
Tip for consumers:
Do not -repeat do not use
Products used:
airline tickets
Service first class. On line booking easy and quick
It came up on my screen
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Easy to book. Fast communication. I will use this service again
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Amazing service, very professional, not time consuming.
EDreams was recommended to me by a friend.
I purchased, from e-dreams, an airfare ticket with medical insurance included (by Europ Assistance Insurance). Edreams, thereby, sold to me the air-travel medical cancellation insurance, thus Edreams became the sales agent of the insurance company and was paid a commission for such sale. I then had an inadvertent medical emergency and was taken and interned at Hospital Sanchinarro´s emergency room with grave abdominal pain. The attending physician ordered no travel and repose, the physician prescribed pain medication and ordered an ultra sound examination and visit with a medical surgeon. I sent my claim to the insurance company (Europ Assistance Insurance) and the claim was declined. These people, in my opinion and experience are crooks, but I won´t let them get away with it. I will be filng a law suit against Edreams who as the sales representative should have conducted their due diligence regarding the Europ Assistance Insurance, which I also believe is a literal scam. I will be reporting these to the Spanish police in the hope they will conduct an investigation of the insurance company, as they should for commercial fraud. DO NOT PURCHASE ANTHING THROUGH EDREAMS OF EUROP ASSISTANCE. Spare yourself trouble.
Very friendly i am glad i choose you i found my booking easy done it
Apart from picking up a good price for my booking it was easy experience that is way i choose edreams
Co uk
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Edreams Insurance
Timeline;
1. Contacted on 30/01/2020. Father diagnosed with lung and bowel cancer, doctor has contacted End of Life team at hospice.
I attempt to cancel booking, spoke to Mr Mohd Shavel who tells me to call back 24 hours before flight.
2. Contact Edreams 24 before flight on 01/02/2020, told I am not entitled to a refund.
3. Contacted Edreams again on 01/02/2020 and spoke to Mr Sundip who tells me I will receive 80% of the cost back.
4 Receive several emails (some with incorrect spelling), informing me that they will contact me;
RESULT-contact yes, passing the buck saying they will be in contact and no refund as of Tuesday February 4th 2020.
This is a scam, you are not getting the service advertised, you are sold the insurance as if it is an easy deal, easy to obtain money back, nothing could be further from the truth.
I am a frequent traveller, I believe Edreams is part of the ODIGEO group. I will not use GO Voyages, Opodo, Travelink or Lligo, subsidiaries of ODIGEO.
Hi. It was fast and easy and price was better than others.thanks.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Best experience best website to perches airline tickets
Never had any problems
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Single worst customer service ever experienced is a strong statement and not an exaggeration. By this I do not mean rude -- they are polite if you can ever reach a person, but provide zero customer service. I booked a round trip international flight Africa - USA and immediately saw a typo I made that must be corrected -- entered first name in both first name/last name field. I was typing fast and made a mistake; one that should be easy to fix. The customer service phone line requires the flight reference number in order to connect, but it then screens all calls by flight date and hangs up if not within 7 days. Then, when within 7 days, I have spent over 15 hours on customer service hold, reached a live person 5 times, then told I need to have my call transferred to another service agent each time - resulting in no less than another 20-30 minutes on hold. Then, the live person tells me they can't make a change - only the airline can. I reported that I have spoken with the airline multiple times and have been told only the travel agency owns the booking and can make the change; that the airline can do nothing until the agency releases the booking to them. This circle has happened multiple times and talking with eDreams customer service is like talking with a robotic automaton -- polite, repeats the same thing over and over again, provides no help, and then asks if there is anything more they can do to help. In the meantime, the airline has cancelled my connecting flights and rebooked with multiple day layovers (where I can't stop b/c of COVID restrictions). Can edreams look for a shorter connecting flight? Oh no, they can only rebook the entire flight -- even though the first flight if fine and is only offered once each week and I can see from the airline that other connecting flights are available. Absolutely awful. And as I write, my flight is in two days...
Quick and simple platform. Thank you for making things simple and without anything hidden
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
It was vey easy and fast the site just popped up I used it and very glad I did all the other sites wasn't as easy
Just popped up on the site
Dear Patricia L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was such an easy access to book my flight back to tangier and i recommend it to everyone
Because it is easier and good
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Lts my first time using it so i will tell after l travel for now i think its not bad.
Lt was cheaper
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Lt was ok l am yet to use the air line. L haven't used it yet.
L prefer it.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Best place to plane ur travel, fast comfort and elegant way 🧳
After an experience 6 years ago i cant use but eDreams
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I didn't get the tickets yet can you please cheque
Dear Yaron,
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team