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eDreams has a rating of 3.9 stars from 8,419 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Lts my first time using it so i will tell after l travel for now i think its not bad.
Lt was cheaper
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Lt was ok l am yet to use the air line. L haven't used it yet.
L prefer it.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Best place to plane ur travel, fast comfort and elegant way 🧳
After an experience 6 years ago i cant use but eDreams
A bit surprised when the fare went up when I got to the payment tab.
Looked like a good deal until I get to the end
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I've book vienna to Lahore you just confirmed riyadh to Lahore and declined from Vienna to riyadh how is gonaa Manageans I have to book with some one again disappointed
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Easy, easy, easy, lovely, positive, expensive, detailed expensive
Had past experience.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Nice and easy and great service. Thank you for my booking
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Why I'm forced to take prime plus. It should be my choice, not yours.
Dear Mazhar,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush
Quick, easy booking. Would definitely use again...
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Ok and was easy to book. I got my confirmation of flight booking straight the way.
It's reasonably good in price and within my budget limit
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Quick and fast. Good price and more options to make payments
Good price and recommendations
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
The service is great but the incessant emails for feedback are highly irritating
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Buy on 04/14/23 and pay £59.99
Possibly I put another email please I need you to help me.
NO ESTOY DISPUESTO A SEGUIR PAGANDO SI NO PUEDO HACER USO YO YA HE PAGADO £59,99
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Fredy,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
At some reason it was a mistake in my name when I bought my tickets and I was helped to correct it
Good price, good customer service.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Very fast and friendly promptly response. Cost effective price with good comparison.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Thanks for helping it's good and I want to know how many kg I have because when I go i have 30kg but I don't know how many kg when I come back when I come back from mardin to Manchester thanks
Maybe chance I don't know
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Very satisfying and well done to eDreams team for their efforts
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Happy to go to Spain for the first time. Looking forward to seeing and learning about the history.
Though is my first time but for what am seeing it cool by me
I just love it
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Good service very helpful easy to book a tickets and I will use it again
Very helpful
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Easy and quick. Edreams is the best. Booking.com make it easy
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
It was fast and easy to book my ticket thank you for being such an easy process
Friend reccomended
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thanx a lot for your very good service. I have not travelled yet but can recommend by friends to rely ön guys. Keep that spirit up.
"Dear Keorapetse M,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
No customer service, for your own piece of mind stay away from edreams. Only automated reply to my emails. Extremly disatisfied.
Price went up afrer inserting payment information. Buying took long thanks to advertisments and all the extras offered.
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team