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eDreams has a rating of 3.9 stars from 7,848 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I am unable to print out my info that is required, as it won't format properly, (it's stated that I need to print and bring the pages). I've never flown Air Canada and was hoping to use points from my Capitol One card but there was no where in the booking process that allowed for it.
I tried calling and selected a call back. I never got one. Will try again later.
This was the worse experience of my life flying they closed the doors 40 minutes early because they had a weather delay they handled it terrible at least half the flight didn't get on. One of my fellow officers told me never book with them again they treat there customers like $#*!
Dear Treshonn,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Dear edreams,
I've tried to contact you, but so far without success. Yesterday I cancelled my membership, which was created under very unclear conditions.
I cancelled the membership the moment I found out it had been created. Due to the fact that I have not used your membership for even one day I expect all my membership payments to be refunded. Otherwise I will have to contact the supervisory authorities in Slovakia and Spain.
Thank you for dealing with my problem.
Dear Milan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Always use 3rd part websites when looking to book flights. Almost every time, eDreams comes out on top as far as cheapest fare. Only a few clicks later, flight is booked. Their website is extremely easy to navigate and I have never had a single issue!
Price and Ease
I have been using eDreams for a while and every time the platform gives great options, good savings and the prime subscription is worthwhile. I received my booking within 24 hours and awaiting my e-ticket in the next couple of days.
SDreams interface and app are user friendly, work seamlessly for bookings an payments and usually has the best deals one can find on other platforms.
Indeed, we have validated the effectiveness of pretrained models for many downstream tasks.
Different companies have different regular price and schedule.
Some offer more on one some on others, we have to balance both respective performances.
While the schedule of our booked flights are not perfect, but there was very attractive promotions.
I was able to use a discount code that allowed me to receive additional money off my flight. It's been a while since I booked a flight so I was happy to get that extra discount. I had been contemplating discontinuing my membership but maybe it's still worth it.
Cheapest option and I had a discount code
Do not book with EDreams, total fraud!
Terrible costumer service.
They will change the currency after you booked and try to take the extra money from your credit cart.
Booked a flight with a stop and they booked just to the first stop, a partial charge so to be able to actually get to the destination I have to pay extra in USD when contacting customers service about 10 times, he said he could help me to finalise the booking but the difference was going to be in Euros.
Then they will tell you they are third party and you have to contact the airline to confirm the booking but that the price will be higher.
A partial booking! Never seen anything like that.
My bank is trying to dispute the transaction now. So frustrating.
I had to block my credit card to stop them taking more money from my account.
SCAM
Dear Elsa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I was kept booking from booking.com couldn't and then one of my friend recommend this and could book my desire date and time at first attempt plus if you book from this app we have flexibility of changing date and time and even the cancellation you do within 24 hours.
Flexibility
Nothing to say. Nothing to say nothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to saynothing to say. Nothing to say
Dear Nauman,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It's my 1st time utilizing this E-Dreams for the purchase of my future flight trip. It was so easy, convenient and for joining the EDreams Prime on a trial bases Saved me an extra savings of $120.00 on my flight tickets. The trial is good for a month (which can be canceled with in a few days prior end of the 1st mo.), and my choice to either continue with great benefits for a year for a low Fee of $59.00 ir for $69.00 on the Prime Plus, which is great for those that love to travel frequently on Flights, Hotels, and Car discounts for all your convenience! Everyone should try this great membership. Enjoy all your future necessary bookings! Enjoy your business and/or leasure times with E Dreams.
I decided to give EDreams the opportunity and utilize the Prime savings to really see if it's legit on its word and stated on the Flights, Hotels, and car arrangements and savings. I'm giving it the 1st month trial to see if it fits my needs if not fir now, if I decide to cancel or continue with Prime. Will be my decision. I thank you for such an opportunity.
I booked a ticket from e-dream. I got notification that my flight was canceled, and I can find some alternative flight. I tried million times to rebook another flight, but I always get "we are unable to display this page".
Dear Amel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
ATTENTION customers! EDreams is a scam company! They use customer's credit card number to charge them for services (annual subscription, etc.) that they never bought! Beware of them, because if you do the mistake to buy something from them, then they use your credit card number for further transactions without any authorization! Stay away from this company!
Like many customers I bought an airport ticket and by that time I was unknowingly signed up to a prime subscription which costs 65 Euros. I find it out one month later when my credit card bill was issued, but they refused to refund because my claim wasn't within 14 days. This is ridiculous!
Stress free flight booking.
Been on EDreams for some years now and it has proved times over time that they can be trusted with flight and hotel bookings
Been on it for some time now and it is very reliable
The purchase process had too many screens to jump through, too many add-ons popping up one at a time, and worst of all, the flights I booked offered 20kg check-in baggage per person one-way - and only realized after purchasing that it offered 0kg for the return trip. This fact was not well presented or highlighted during the purchase process.
Assumed it would get me a better deal, but after purchasing, only realized booking directly might’ve been cheaper.
Dear Dhanish,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Booking/paying all good. Detailed information on flight times.
Not very clear if we had check in and carry on luggage (believe we only have check in) and weight not specified.
Details on checking in and boarding passes not clear and presume that is due to the long time before we fly. However given that it is a family reunion with family coming from three continents it would have been good to have some reassurances.
Had to pay for seats-on a long haul-really! And could only book one of our six flights.
Not sure if checking in is through eDreams or the airline.
No reason. EDreams just popped up.
Couldn't check-in online for Wizzair (ticket bought through edreams), had to pay €50 extra.
At the counter they also said that the nationality or the adress said we are from China... Just simply ridiculous
I dont know, will not happen again
Dear Csaba,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Dear Company Representatives,
On 12.06.2024, I booked tickets from Bucharest to Bologna and back on 20.08.2024 and 26.08.2024 respectively, booking *******0070. My tickets have standard flexibility, so I only requested to shift my flight dates forward by one month and change the departure and return dates to 24.09.2024 and 01.10.2024 respectively, booking *******4491. As I understand the company's policy, the ticket price should not exceed the amount that was initially paid for the tickets.
However, on 27.06.2024, I received invoices totaling 195.54 euros, which need to be paid. Furthermore, on 27.06.2024, 89.9 euros were withdrawn from my card without my knowledge. Please explain why and how much I have to pay just for requesting to postpone the flight date by a month.
Sincerely, Igor Izmiridi
On the advice of friends
My overall experience with eDreams has been quite positive. The booking process was straightforward, and I appreciated the wide range of options available for flights and accommodations. The customer service team was responsive and helpful when I had inquiries, ensuring my travel plans went smoothly. I would definitely recommend eDreams to anyone looking for a reliable travel booking platform.
I booked a ticket and its my first time to use this edreams.im happy that i can book as cheaper at is.hope you have discount everytime i book another one.
I have spent 2 days trying to download boarding pass, but have had nothing but problems. I need assistance, because I refuse to have to pay at the airport while there is a problem between jet2, edreams and my email address.
I'm beginning to ask myself that question.
Dear George,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I did book a ticket at a low price and when the booking did not get confirmed- I panicked for I relied on the flight at that price.
The team of specialists went out of the way to confirm a booking. In particular, Rahul 14 took upon himself not only to reassure me but to handle my case personally.
Thank you, once again I am a loyal fan of eDreams!
Price range
Reliability
Competency
Stuff
The first time I booked, there seemed to be an issue on the airline's part - the flight to my destination was an hour shorter than the return flight, even though it was non-stop. The result was the airline canceling the booking which at first concerned me, but then I realized why it had been canceled AND that I had actually mistakenly booked the wrong dates (I think due in part to the fact that it was so easy to book on the site). The good news is that I was never charged and I was able to immediately rebook with the correct dates and a different airline.
It seemed like the best option for booking international travel and had good reviews online.
We found it difficult to navigate the site, get the information we wanted and book. Then we had to wait a while for confirmation which was frustrating.
On the internet
Dear Jo,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Booking was very simple, I was just a bit concerned because after my booking I got an email from the airline my ticket went through saying that the booking wasn't completed. Luckily it was just a system error so I called them and got things straightened out. My only concern was that maybe sometimes between eDreams and the airlines things don't always connect right.
Figured I'd give it a try
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Debra,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care