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eDreams has a rating of 3.9 stars from 8,427 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Easy to book flights with and reasonable price. Flight times were good.
It's nice to work, everything is in an accessible format
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
All I can say about my experience with eDreams is a positive one thanks
Because is the best
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Every thing it was so easy and economic,good service
Economics flight
Its ok price is not so expensive i hope everything goes well withis flight thank you so much
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Great customer service provided and happy that I made the Decision to use edreams for my flight
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you, it was a a pleasure for me to visit and be with eDreams
Because of the best price
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
There were so many infinite loops to jump through it became frustrating to use the website
Edreams was only one of few offering flights from the specific location I was staying at, and at the particular times I needed to leave and return to England (any London airport) was a shame it took a long time to use the site and to get it to work properly. I now seem to be subscribed to something I did not wish to subscribe to.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
How can I explain you that this was probably the worst ever experience with a company I had.?
In the beginning, the process was as simple as with any online travel agency. While the platform crashed couple of times during the booking process it was still bearable taking into consideration the price given. I was buying two separate tickets(this is worth noticing). Congratulations! Your reservation was placed please wait for 24 hours for us to confirm your booking. Not even 20 minutes passed as I had started to receive a bunch of emails. Now, here comes the fun part.
I have received an outbound flight ticket on my name and an inbound flight ticket on the name of another passenger. Then I have received an email about my booking being amended due to the card decline. Confusing.
So I've decided to call to a customer support. Just to mention it straight away, all the people that I have spoken to in eDreams customer support were very helpful and understanding. Unfortunately, even after spending hours on the phone we couldn't resolve the issue.
When I contacted a customer support, I was specified the reason of my bookings amendment and was recommended to follow a standard procedure of calling my bank and coming back to them. That was what I did( however, my bank was absolutely sure they didn't block any transactions, but oh well.) After a second call to an adviser in customer support I was asked to wait for 24 hours for them to confirm my booking.
During the next day - another email "Your card is declined". Luckily, I could visit my bank's branch and guess what, the same story again. A bank states there were no declines. And I call the support in the 3 time.
On the call I was told, that one ticket was declined but another one is still in the process so I have to wait 24 more hours ( Initial 24 hours have passed) Fine, just give me my tickets!
As you could have guessed, a day passed and I received another email - your booking was declined.
To make this already a long story short, I have tried to pay with 3 different cards that belong to 3 different banks with each of them having more than sufficient balance to cover the costs of the tickets - none of them were accepted.
Once I was requested a refund another funny thing turned out: I was charged a non-refundable admin fee by the company of 75 pounds! Not only I din't receive not even one full ticket but was also charged almost the half price of both tickets.
By this point, I was about to get crazy. With a request of getting the invoices for declined and accepted transactions I was told that only can get an invoice of approved transactions.
The End: Wait for 24 hours
P.S. I have obviously contacted my bank again after the last attempts of an adviser to proceed with the payment, and nothing. No transactions declined.
P. P.S. There is still another payment that went to eDreams from my account that they claim they didn't take.
P. P. P.S. Never Again
Ready to get there and back. Thank you for the reasonable airfare
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
All the process was simple. Very pleasant. Besides gave me excellent prices. A very good app.
It helped me filter what airports I didn't want to pass.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Had to find a quick flight because my other one was cancelled. Good service, good price
Son told me about it
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Steven G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
It is was convenient to use this app, I liked it. Fram now on only Edreams.
Overall booking experience was good. I was able to find the best price on this website.
Friend recommended
Booking a flight can be a nightmare, but all was made easy by following the itinerary.
I googled it. This came up so I went for it.
I had to book last minute and used edreams and it helped so well.? Thank you
I was in a hurry to book
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Easy, simple and a good experience. Thank you. I wish success and development of the program.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
It was easy to book, the prices were good and the free one month membership appealing
Was the best offer
Dear CM E,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
EDreams made booking very easy and was very affordable thanks for great details about my flight
Prices were very reasonable and customer service was fantastic
Dear Brian L,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
It is good helpful and fare price I would like to suggest you have it Thanks
Because it’s price is fare and good reminder
"Dear Khalid M,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
It would be marvelous if my boarding pass will be send to me as others do
My first time is this.
"Dear David U,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service"
Took too long to get confirmation of booking. Worry some since a lot of money involved.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team