eDreams has a rating of 4.0 stars from 9,635 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket, and next time. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Easy and clear, very user friendly application, east to find options, purchase and check-in
Cheaper than others
Date of experience: December 8, 2024
It is good experience. This is my family first experience to travel to Singapore.
Date of experience: December 12, 2024
I found the site easy to use.
I received an email shortly after I had made the booking and payment, confirming my booking.
I was able to download eDreams app.
It was the cheapest price for my trip/flights.
Date of experience: October 24, 2024
There were no problems, everything went well, I am satisfied, ok...
Date of experience: December 12, 2024
EDreams website is easy to use and I found it easy to navigate
Date of experience: December 11, 2024
Excellent easy to use great experience wood highly recommend
Date of experience: December 11, 2024
Ease of explore & Always provider the best offer rate than others.
I love it
Date of experience: December 11, 2024
The site and process was quit straight forward to navigate. Not bad deals too.
I have a prime account
Date of experience: December 11, 2024
I had a good experience and was sorted quickly which is what I needed as we are travelling for a family funeral
They were recommended
Date of experience: November 8, 2024
The service is very useful, if you travel a lot. They give you good discounts on tickets and car rent prices and so on.
It is profitable
Date of experience: November 11, 2024
Started out okay but then you would not leave me alone. Once confirmed then leave it alone
Date of experience: December 10, 2024
Easy to book, don't have any complications. I could have a discount because I'm a prime user.
Date of experience: December 9, 2024
It's easy to book, it's cheaper than other site and get discounted
Getting cheaper and discount
Date of experience: December 9, 2024
Efficient, easy to use website and great service. Every part of the booking and flying went perfectly ahead.
Date of experience: November 3, 2024
It's was so nice costumer service. The body pass on time :). I was traveling first time Easy Jet I loved to travel more :)
Date of experience: November 15, 2024
I tried to contact customer service but the phone was invalid.
Date of experience: December 10, 2024
Easy to find trips options with a different schedules and prices
Easy searching of flights for different countries
Date of experience: December 10, 2024
As someone who finds booking flights stressful this was easy as pie.
I was searching flights Geneva to London and this just looked the best.
Date of experience: December 8, 2024
Fast and easy to deal with best price good customer service Only 1 more characters to make your standard review into a featured review!
Only 1 more characters to make your standard review into a featured review!
Date of experience: November 4, 2024
Super easy to use the app. Booking went through immediately. Super simple and quick
Date of experience: December 5, 2024
Just fine. Still stressed about edreams a bit since there are some invisible conditions
Date of experience: December 9, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Glen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care