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    eDreams

eDreams

Overview

eDreams has a rating of 4.0 stars from 9,635 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket, and next time. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 79.3%
Positive
2,533
Neutral
259
Negative
401
View ratings trends
519
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Reviews (9,635)

Rating

Timeframe

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Other

Reviews that mention popular keywords

customer service (599) credit card (163) return flight (123) booking process (120) booking experience (61) booking confirmation (82) book flights (194) time booking (41)
Thumbnail of user mikayelk1
Armenia
1 review
0 helpful votes
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December 18th, 2024
Verified purchase

Easy and clear, very user friendly application, east to find options, purchase and check-in

Reason I chose this business:

Cheaper than others

Date of experience: December 8, 2024

Thumbnail of user khinw3
New York
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

It is good experience. This is my family first experience to travel to Singapore.

Date of experience: December 12, 2024

Thumbnail of user robertg8369
GB
1 review
0 helpful votes
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November 3rd, 2024
Verified purchase

I found the site easy to use.
I received an email shortly after I had made the booking and payment, confirming my booking.
I was able to download eDreams app.

Reason I chose this business:

It was the cheapest price for my trip/flights.

Date of experience: October 24, 2024

Thumbnail of user vladimirg111
Georgia
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

There were no problems, everything went well, I am satisfied, ok...

Date of experience: December 12, 2024

Thumbnail of user bryanh1808
California
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

EDreams website is easy to use and I found it easy to navigate

Date of experience: December 11, 2024

Thumbnail of user timothyc2736
GB
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

Straightforward and at a competitive price……………………………….

Date of experience: December 11, 2024

Thumbnail of user christopherf2235
New York
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

Excellent easy to use great experience wood highly recommend

Date of experience: December 11, 2024

Thumbnail of user angw20
Singapore
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

Ease of explore & Always provider the best offer rate than others.
I love it

Date of experience: December 11, 2024

Thumbnail of user ronp1649
Israel
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

Seamless process with no hidden fees & very competitive pricing.

Date of experience: December 11, 2024

Thumbnail of user ag637
Netherlands
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

The site and process was quit straight forward to navigate. Not bad deals too.

Reason I chose this business:

I have a prime account

Date of experience: December 11, 2024

Thumbnail of user angelae1802
GB
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

I had a good experience and was sorted quickly which is what I needed as we are travelling for a family funeral

Reason I chose this business:

They were recommended

Date of experience: November 8, 2024

Thumbnail of user alonz3
Georgia
1 review
0 helpful votes
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November 21st, 2024
Verified purchase

The service is very useful, if you travel a lot. They give you good discounts on tickets and car rent prices and so on.

Reason I chose this business:

It is profitable

Date of experience: November 11, 2024

Thumbnail of user glenc433
Thailand
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

Started out okay but then you would not leave me alone. Once confirmed then leave it alone

Date of experience: December 10, 2024

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Glen,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Thumbnail of user luanaa20
GB
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

Easy to book, don't have any complications. I could have a discount because I'm a prime user.

Date of experience: December 9, 2024

Thumbnail of user glizar
Bahrain
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

It's easy to book, it's cheaper than other site and get discounted

Reason I chose this business:

Getting cheaper and discount

Date of experience: December 9, 2024

Thumbnail of user drors6
Israel
1 review
0 helpful votes
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November 13th, 2024
Verified purchase

Efficient, easy to use website and great service. Every part of the booking and flying went perfectly ahead.

Date of experience: November 3, 2024

Thumbnail of user zakariah35
Norway
1 review
0 helpful votes
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November 25th, 2024
Verified purchase

It's was so nice costumer service. The body pass on time :). I was traveling first time Easy Jet I loved to travel more :)

Date of experience: November 15, 2024

Thumbnail of user oksanam53
California
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

Good with all seriousness fast efficient and great service

Reason I chose this business:

Done before

Date of experience: December 10, 2024

Thumbnail of user paulw4760
Georgia
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

I tried to contact customer service but the phone was invalid.

Date of experience: December 10, 2024

Thumbnail of user josee1221
Belgium
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

Easy to find trips options with a different schedules and prices

Reason I chose this business:

Easy searching of flights for different countries

Date of experience: December 10, 2024

Thumbnail of user nikolayv20
Israel
1 review
0 helpful votes
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November 29th, 2024
Verified purchase

I booked the flight to Athenes via EDreams. Strengely, that price was changed few times, during I doing the booking.

Reason I chose this business:

Pay-back and loewst price

Date of experience: November 19, 2024

Thumbnail of user marko2516
Switzerland
1 review
0 helpful votes
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December 18th, 2024
Verified purchase

As someone who finds booking flights stressful this was easy as pie.

Reason I chose this business:

I was searching flights Geneva to London and this just looked the best.

Date of experience: December 8, 2024

Thumbnail of user suraa6
New York
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

Fast and easy to deal with best price good customer service Only 1 more characters to make your standard review into a featured review!

Reason I chose this business:

Only 1 more characters to make your standard review into a featured review!

Date of experience: November 4, 2024

Thumbnail of user saraha3156
Florida
1 review
0 helpful votes
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December 17th, 2024
Verified purchase

Super easy to use the app. Booking went through immediately. Super simple and quick

Date of experience: December 5, 2024

Thumbnail of user radmilan
Czechia
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

Just fine. Still stressed about edreams a bit since there are some invisible conditions

Date of experience: December 9, 2024

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 3 days

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