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eDreams has a rating of 3.9 stars from 8,427 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I decided to give eDreams a try since they had some nice reviews and offered the Eurowings flight for cheaper so I booked a return flight from the Gran Canaries - Dusseldorf and Dusseldorf - Berlin. I was notified by eDreams that my flight from the Gran Canaries - DUS and DUS - Berlin was changed to the following day which was fine. However, there was not an option to check the status of your flight on their website nor was it clear on how to check in so I tried to check on Eurowings' website, but for some reason it was not working/showing up. Then I figured I check google flights to make sure that these flights existed since this was my first time using eDreams. That was when I found out that while there was a flight from Gran Canaries - DUS, there was no Eurowings flight from DUS - Berlin on the day we were supposed to fly.
When we contacted eDreams, they insisted there was such a flight in their system, but to be safe, we called Eurowings and it was confirmed there was no flight from DUS - Berlin. We then asked eDreams in the chat box for a refund, but later received an email refusing our refund saying we confirmed the flight change so we wrote back to eDreams explaining the situation and about 5-10 mins later, received a response saying there was such a flight. Obviously, you can tell that they didn't bother to do further research into our inquiry based on their response time. We then replied back with the google flight search showing that there was no flight available, and we never heard back from them.
We decided to reach out to Eurowings and they were so helpful and were able to process our refund. Later, we were informed by Eurowings that there was a system glitch with the flight information on their side and would communicate with eDreams about it. While now I know it wasn't completely eDreams fault, they didn't even try to look into the matter and never hearing back from them was disappointing.
I learned my lesson and next time, I'll book directly with the airline instead of trying to save money!
Wish I could give 0 for their Customer Support Service!
I accidentally purchased their eDreams Prime service that I DO NOT USE. I signed up for Trial and forgot to cancel it. I DO NOT FLY, I only flew once ever in my life and it was through eDreams but there was no point for me to pay 70$ for their yearly subscription when I DO NOT FLY!
I explained this to their Customer Support and asked for a refund, first I didn't even receive a response for 7 days, after that I created a new ticket and received a generic response that they won't refund me bcz I purchased their eDreams Prime service, even though I have no use for it whatsoever nor I ever used it.
Once I responded to their refund denial they didn't even bother to respond again and it's been overa month now.
I will never again use eDreams to book a ticket and I will strongly advise everyone to avoid this company with their shady practices.
After leaving a bad rating on TrustPilot, I got contacted to be informed that they've opened a ticket for me.
I've received an e-mail that the refund can only be issued if they are contacted within 14 days of the purchase (I contacted them on 4th day, which was 4th of August).
I responded to the ticket informing them that per their own policy I have acted on time and haven't used their product hence I asked for a refund. I was frustrated that they contacted them that they can't refund me due to their policy which I was in no breach of!
At this point I don't even expect to be refunded and their response to my review on Trustpilot is pure mockery. They're breaching their own rules and do not even respond to the e-mail once they've informed you that they won't refund you.
Pure non-sense and pure money-grab.
DO NOT BOOK WITH THIS COMPANY!
Tip for consumers:
DO NOT BOOK WITH THIS COMPANY!
Products used:
eDreams Prime - I purchased it accidentally, but never used it.
I received the confirmation booking online. The email came immediately.
Cheap tickets
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Only problem don't give you a option to change your ticket to flexi
Hoping to have no problems
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was fine. I do not know how I got to your website
I just got there
Dear Paul J,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
Everything is clear, fast and not complicated. Thank you and I recommend it.
Esponse from Dina A. [eDreams Rep] Responded 2 weeks, 4 days ago
"Dear Tamara K,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service"
I love the app. Also the agent are so courteous and very informative.
Great deals on flights
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Very straightforward and clear in the directions and information. Thank you so much!
I honestly changed upon it through another site, and eDreams has a free 30-day Prime deal, so why not!
"Dear AKi F,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
Easy except the luggage included was a lie. It was convenient to use.
The price reduction
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Need to inquiry about check in baggage,i need price for baggage 20 kilo
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Options and choices are amazing makes it easy to make plans and travel
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Very very professional!very fast. I am happy to book with edreams any time!
Dear Edi M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Got a Frontier ticket thinking it was directly from Frontier but its cool.
Dear Heidelite R.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
So far so good went through it online very decent prices am happy
Dear Thomas B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I think All is normal OK. Next time, I will use this site
Dear Kim S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Good service good price i will buy from edreams for my next trip
Dear Vu L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Was so great and helpful so that why did I chose this app
Because it’s cheaper than others
Dear Welina B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Information readily available, easy to use, get answered immediately all in all happy
I already used dreams before and I have no complain
Dear Teresa L.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
My experience was nice and good using your web page. Prices very good
Dear Irine M.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Up to now I have no issues with the performance of the app
Dear Paul A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Easy transaction but had to wait a bit for confirmation. But overall good!
Dear Ian T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Easy, accessible, and handy website, with better prices and offers than other agencies.
Better price
Dear Mirtha S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team