eDreams

Quick easy efficient reasonable priced competitive prices

If I don't like the 2 options given, to and return, I pick up the 2 ways separately

It was good experience with you
I'm really happy from you

Very nice and professional, easy to use and I am happy thanks

Easy purchase and good experience hoop it will be nice trip

Direct fro another site.Great price and easy to use

Happy with the choices wS told about how good it was

It would be Nice to also be able to read the text in danish..

It was easy and simple to book. I would definitely recommend it

Hi I wish to cancel my booking please as can't fly now please could I get refund.

I really like this website, easy to book airline ticket. I will introduce to all my friends.

Flight got cancelled due to Covid and legally we were entitled a refund. However, Edream said we are not entitled to a refund only a flight credit for 1 year so we just settled for that, mind you they refused to send any emails only serviced us via phone. Fast forward 6 months we are ready to use the voucher to book another flight and then Edream tells us a series of false information. First they said we can't book the flight anymore because the flight credit is expired, which how can that even be possible it's only been 6 months. Told us they would launch an internal investigation on the initial phone call and said they will get back to us in 3 days. It's been 2 months, have not heard ANYTHING.

We then proceeded to call qantas because that was the airline we were flying to see if anything can be done, they tried their best and informed us that they do not have the flight voucher it is already with Edream and they can't do anything. We proceeded to call Edreams again and they admit we still have the flight credit, but they don't have it and it's with qantas. So at this point, we have a flight credit, yet Edream and Qantas both say it's with the other party. Endless phone calls, 2 hour wait times, an insane amount of time wasted trying to locate where our flight credit is and NOBODY KNOWS. As the agency we booked with, I believe Edream has the responsibility of letting us use the credit and taking care of this issue - however, they have been unresponsive, deceitful multiple times, made empty promises and wasted our time. They always urge us to contact qantas but isn't that their job in the first place? Why do we have to waste hours and days hunting down our flight credit because they can't be honest with us in the first place? The customer service representatives are also useless and transferee me to multiple people whom not one could help. To this day, we still have no idea where our flight credit is, and is unable to redeem it even thought Edream admits that we are entitled to it.

We are currently in the process of a bank dispute, which further wastes our time. I will be pursing a claim in small courts Victoria if they waste anymore of our time it's ridiculous. Save yourself the trouble and NEVER ORDER WITH THEM. Edream is unethical and train their employees as lying pieces of trash.

I am giving one star because there is not option to leave a negative five stars.

Stay away from edream if you want piece of mind. Their customer Service is the worst I have ever face. It took us 17 phone call conversations, 10 voicemails and 7 emails (none of them replied) to try to fix a simple letter change in a last name. We contacted them the day after booking and after 4 weeks of waiting for them to fixed (btw, they charged us $250 for the change but never do anything) we ended up calling the airline directly because the departure date was 5 days after. When we called the airline they asked us why it took us so long to call them (edream never tried to get ahold of them), they told us that edreams were the only ones allow to request changes in a behalf. So I called edreams with a different phone and have the airline in a 3 way call then I got disconnected and they dealed with the situation.

(All this after 4 weeks trying to have them fix the situation) An email from edreams was sent to us claiming that they have fixed the situation, then I went to the airline website to pick my seat. Of course, edreams made a huge mistake. Instead of changing just the name, they canceled our ticket and issue a new one with the name corrected and it showed as stand by. Then a called the airline and they said that edream purchased a new ticket but there is no more spots available for the original price and in order to be able to fly (yes 3 days left for departure) I needed to buy a different section ticket and that upgrade cost $450 dolars.

In conclusion it took 4 weeks to solve a simple issue and we ended up calling everyday desperate to edreams and the airline. It cost us a lot of stress and $700 more expensive (almost the full ticket)

We tried to call the headquarters, contacted via FB and IG, sending emails, etc... but everything filter back to India.

HORRIBLE EXPERIENCE... NUNCA MAS

Simple easy to use brilliant awesome quick stress free

Good service………………………………………………………………………………………….…….

Booked my flights via a helpful on line site which had all the information I required.

I think booking was easy. You can find cheap tickets easily without worrying too much.

I need a ticket at the last minute and Adrian was able to deliver and I was very happy about it

Fast, easy and cheap you can go wrong with that, better than other websites

I have not experienced my flight to say any thing about it.

Very good and easy to use, will definitely use again.

It was quick and easy and self explanatory. Took about 20 min