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eDreams has a rating of 3.9 stars from 8,427 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Everything was a bit slow but particularly the final confirmation
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Excellent service was provided. Thanks a lot for your help.
Cheap and convinent
It was easy to book a flight. The prices for my flight was so affordable.
Request for flights from Korea to Guam.
Dear David M.
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I would like to be able to speak with someone. I'm new to this and I have questions.
It was chosen for me-this is the first time I've ordered a flight on line
Dear Gayle I,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
Very pleasant, easy to use app and internet to book
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I don't like all the added fees trying to trick you when you are trying to check out.
Dear Brittany S.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
If you want to have a nice and relaxed trip and enjoy some positive energy after, avoid Edreams at any cost. It is a terrible experience since the reservation to the invoicing.
My experience:
- When you search flights at Edreams, prices are cheaper than anywhere else. However, when you reach the end of the process, and you are tired enough to search for other alternative, the price has increased absurdly due to payment method expenses, service fees, insurance expenses, and other stupid expenses they charge you. You start feeling you were fooled
- If you contract an insurance to cover flight change costs you will find that it only covers Edreams services. Edreams wont charge you nothing to change the flight but you will have to pay the cost charged by the airline, which can be 100 USD or more
- Edreams offers a nice automatic online check-in service. Forget it. It did not work. When I tried to do the online check-in with the airline it was too late. I had to go to the airport 3 hours before the flight to ensure I would get a seat because it was overbooked
- I downloaded the invoices and noticed a difference of 70 euros between the amount charged on the credit card and the total amount of the invoices. The credit card is from a company, so I need an invoice. I asked Edreams support and they said I must ask the invoice to the insurance company. After finding the name of the insurance company on the flight information, I contacted the insurance and they answered that the invoice must be issued by Edreams. And here started a sequence of emails, Facebook chat and international phone calls to Edreams and, when they answer, either they say the same "the insurance company must issue the invoice, bye", but they won't, or they tell me they will send it by email, but they don't. I started commenting posts on the Edreams Portuguese Facebook page about this problem, because they don't answer to my chat, and they just ignored my comments. They don't even seem to care if you complain. This is very simple to solve. If they charged me 70 Euros on my card, either they send me and invoice, or tell the insurance company to send me one (I tried unsuccessfully several times) or give me back my money.
To finish, if you want to avoid extra costs, international call costs, absurd problems, and dealing with a third world customer service, don't use Edreams.
Hi Antonio,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u
Quick and easy booking with eDreams online wonderful
First time choosing eDreams the booking and transaction were easy.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Fantastic because I have only done this for the first time
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Very good experience. Website easy to navigate. Will use again.
Good prices
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Easy to book and good price.
I will use eDreams again
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I am satisfied with all the process from booking to landing.
Thank you.
Meet my time need.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I ve been redirected by skyscanner and was smooth.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Went smoothly to navigate it all and get the booking done.
Better price on the web and had used it before.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Good service...and quick.cheap as well. More options. From now I'll always with edreams. Thank you
It's very cheap
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Tomorrow still the flight,i will give feed back after
Cheap price
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I will let you know when everything went as smooth as the booking went
Fast easy persice
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Beautiful place and good people this a really nice place
I found that eDreams has better deals than Expedia and Booking.
The prices were quite competitive and the website was convenient
Great choice of airlines
Nice. It was amazing
Every thing was too quick
Fantastic
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Good price for the tickets I enjoyed using the app
The Website was very easy to use and very helpful.
Because of the good price
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
The processing time was too long everything else was ok
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team