• eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 3.9 stars from 8,427 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 76.2%
Positive
2,238
Neutral
231
Negative
469
504
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

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Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Reviews (8,427)

Rating

Timeframe

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Other

Reviews that mention popular keywords

customer service (564) credit card (159) return flight (120) booking process (101) booking experience (53) booking confirmation (76) book flights (177) time booking (36)
Thumbnail of user andrewb2616
2 reviews
1 helpful vote
  • Send Message
April 3rd, 2023
Verified purchase

It was easy and straightforward. I would recommend it.

Reason I chose this business:

The prices are respectable.

Thumbnail of user eulaliac7
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

Service as expected and as received from similar providers

Thumbnail of user pauloc76
1 review
0 helpful votes
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September 24th, 2022
Verified purchase

Not very pleasant because the system has changed the price during the operation

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user darleneg320
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

Very reasonable site. Times of flights were very accommodating.

Reason I chose this business:

Fit my time schedule

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Darlene G.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user syeda302
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

Nice and good repeated experience with edreams.
Good service and excellent hotels collections.

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Syed A.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user augustint5
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

It was good and smooth experience. Simple and easy.

Reason I chose this business:

I like their services

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Augustin T.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user suzannar95
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

Very easy to book and to find info. I found what I wanted.

Reason I chose this business:

Its cheap and I have been using edreams for some time

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Suzanna R.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user vickyl150
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

Easy to navigate and sort tickets, organized and useful

Reason I chose this business:

A friend told me about it

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Vicky L.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user chimanbhaid
1 review
0 helpful votes
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August 15th, 2022
Verified purchase

Pleasant, easy to follow step by step booking procedure.

Reason I chose this business:

First time I love to something by myself, your procedure for flight booking is simple. This is why I used e Dreams.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Chimanbhai D.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user ashrafu2
1 review
0 helpful votes
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March 17th, 2023
Verified purchase

I was a good experience with e dreams. That is a good service

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Ashraf U.

Dear Ashraf U.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user let34
1 review
0 helpful votes
  • Send Message
September 14th, 2022
Verified purchase

When I booking and u write wrong my name to booking or why u don't conform my booking?

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user mihaeladanielas
1 review
0 helpful votes
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March 10th, 2023
Verified purchase

I liked it, it was a great experience, I will definitely go again

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Mihaela-Daniela S.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user marlynd10
1 review
0 helpful votes
  • Send Message
March 5th, 2023
Verified purchase

Satisfied with the service and happy for the discounts.

Reason I chose this business:

They offer low prise ticket.

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Marlyn D.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user danielleo277
1 review
0 helpful votes
  • Send Message
March 31st, 2023
Verified purchase

I clicked to be able to use and to have prime. Not working

Reason I chose this business:

Thought I would try it

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jang357
1 review
0 helpful votes
  • Send Message
August 7th, 2022
Verified purchase

My experience been all the time super For the job the company eDreams

Reason I chose this business:

Yes of course I love it eDreams

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Jan G.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user habibb10
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

I like ur service and i will book every ticket from ur site

Reason I chose this business:

By chance and i like it

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Habib B.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user adrianao65
1 review
0 helpful votes
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February 23rd, 2023
Verified purchase

My experience was great. I found the perfect flight for the perfect price.

Reason I chose this business:

I loved the catchy name

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Adriana O.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user itzhakl1
1 review
0 helpful votes
  • Send Message
February 23rd, 2023
Verified purchase

It was easy to find and book the flights and to compare prices

Reason I chose this business:

A friend recommended me

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Itzhak L.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user omard93
1 review
0 helpful votes
  • Send Message
August 2nd, 2022
Verified purchase

I always find the best prices through the eDreams.

Reason I chose this business:

You can find many options and cheap flights tickets through the eDreams

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Omar D.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user christiann208
1 review
0 helpful votes
  • Send Message
July 30th, 2022
Verified purchase

Quick and easy. No problems with my booking and no glitches. Thank you

Reason I chose this business:

No particular reason

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Christian N.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user ugnen1
1 review
0 helpful votes
  • Send Message
July 27th, 2022
Verified purchase

It is the first time I travel with dreams and I like it

Reason I chose this business:

My friend recommended

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Ugne N.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user geramieg
1 review
0 helpful votes
  • Send Message
July 26th, 2022
Verified purchase

Solid experience fast and convenient hassle free and cheap

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Geramie G.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user yousefs25
1 review
0 helpful votes
  • Send Message
December 17th, 2022
Verified purchase

Amazing and fast booking straight forward and cheapest price

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Yousef S.,

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!

Sincerely,

Customer Service

Thumbnail of user marybelg1
1 review
0 helpful votes
  • Send Message
December 15th, 2022
Verified purchase

Very fast and easy to booking.
Trusted online booking

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Marybel G,

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!

Sincerely,

Customer Service

Thumbnail of user chaoukih
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

Flight on time smooth flight nice service
Thank you

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Chaouki H,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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