• eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 3.9 stars from 8,427 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 76.2%
Positive
2,239
Neutral
232
Negative
469
504
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

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Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Reviews (8,427)

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Reviews that mention popular keywords

customer service (564) credit card (159) return flight (120) booking process (101) booking experience (53) booking confirmation (76) book flights (177) time booking (36)
Thumbnail of user washingtonm48
1 review
0 helpful votes
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July 31st, 2023
Verified purchase

Received my confirmation very late after initial booking can do better on that

Reason I chose this business:

Cheap flights and easy access

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user judithm1236
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Awesome experience while using eDreams! Looking forward to more good experiences.

Reason I chose this business:

It was recommended to me.

Thumbnail of user walaa7
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

I used r dream many times and I'm happy with the service

Reason I chose this business:

Well organized site

Thumbnail of user akashl9
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Still i didn't took the flight but with edreams it is goo

Reason I chose this business:

Affordable prices

Thumbnail of user edwardl975
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

No issues with eDreams and I saved a few bucks in addition.

Reason I chose this business:

Fare and route

Thumbnail of user saade16
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Very good experience., I'd like to buy my next plane ticket from it.

Reason I chose this business:

Just by coincidence

Thumbnail of user doniab1
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

This is my first time booking with dreams very good experience

Reason I chose this business:

I just tried it for the first time

Thumbnail of user ahmedn100
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

It was easy and convenient for dealing with eDreams.

Reason I chose this business:

Friend recommended

Thumbnail of user antons124
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Everything was excellent
No complaints at all. Will book it again if needed

Reason I chose this business:

By accident

Thumbnail of user bernardm257
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Very pleased with the services being offered by your Airways

Reason I chose this business:

Good services

Thumbnail of user milak18
1 review
0 helpful votes
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September 24th, 2022
Verified purchase

Very fast good explanation very good price
Thank you

Thumbnail of user dinaa96
Dina A. – eDreams Rep

"Dear Mila K,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service"

Thumbnail of user mikelf6
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Good for choosing you as a ticket salesman, i will be your faithful customer

Thumbnail of user anthonyb2485
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Pleasantly surprised easy site to use and hassle free

Reason I chose this business:

Competitive prices

Thumbnail of user hishams11
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Number one for everything I'll buy again from e dreams

Thumbnail of user jocelynr125
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Easy booking and cheaper fees for international flight

Reason I chose this business:

Cheapest flight

Thumbnail of user stanleyt125
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

I got huge discounts on my trips compared to other providers

Reason I chose this business:

Word of mouth recommendation

Thumbnail of user marcelc81
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

I really appreciate the service. Thank you very much.

Thumbnail of user hazima8
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Perfect pressing.
Nice application.
Good price.
Thanks.

Thumbnail of user grahamf95
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

E dreams by far the easiest travel company to deal with.

Reason I chose this business:

Competitive prices and good website.

Thumbnail of user abdulm208
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Please advise whether we have to transfer the luggage ourself at Hyderabad airport?

Reason I chose this business:

It is easy and it is our dreams

Thumbnail of user kraige7
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

The service was quick and easy. Received my itinerary quickly

Thumbnail of user zahers4
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Hello in til now every thing is ok but yet still I must wait to my trip how will go on.thanks

Reason I chose this business:

Chep, direct and all inclusiv with baggage.
That make me save more money on such a shot trip.

Thumbnail of user raghuramanr1
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Not taking long time when i booked tickets and they guide option is very easy to understand for us

Reason I chose this business:

Cheap and best

Thumbnail of user steveng1894
1 review
0 helpful votes
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June 30th, 2023
Verified purchase

Smooth from start to finish. We opted for auto check in and Would use again

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user gabrield320
1 review
0 helpful votes
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July 29th, 2023
Verified purchase

I chose to have baggage on my flights, but the program didn't register it multiple times

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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