• eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 3.9 stars from 8,427 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 76.2%
Positive
2,246
Neutral
232
Negative
470
504
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

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Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Reviews (8,427)

Rating

Timeframe

Locations

Other

Reviews that mention popular keywords

customer service (564) credit card (159) return flight (120) booking process (101) booking experience (53) booking confirmation (76) book flights (177) time booking (36)
Thumbnail of user gregoriom34
1 review
0 helpful votes
  • Send Message
May 11th, 2023
Verified purchase
Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Gregorio M.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user sharonp2066
1 review
0 helpful votes
  • Send Message
April 11th, 2023
Verified purchase

The confirmation period was very fast and accurate.

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user rajmohank
1 review
0 helpful votes
  • Send Message
April 11th, 2023
Verified purchase

Very good...i would recommend my family and friends to edreams site

Reason I chose this business:

Professional

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user ayodelej1
1 review
0 helpful votes
  • Send Message
August 29th, 2022
Verified purchase

Best price among others
The booking and payment is easy.

Reason I chose this business:

Because it was cheaper

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Ayodele J.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user yurig27
1 review
0 helpful votes
  • Send Message
April 11th, 2023
Verified purchase

Good experience. I was happy to get your services/

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user user8359
1 review
0 helpful votes
  • Send Message
April 11th, 2023
Verified purchase

Everything is very simple, reliable and clear to use

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user arizg
1 review
0 helpful votes
  • Send Message
August 29th, 2022
Verified purchase

It was great easy efficient I got a confirmation right away

Reason I chose this business:

I checked it online and I got a good deal

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Ariz G.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user mayraa88
1 review
0 helpful votes
  • Send Message
April 11th, 2023
Verified purchase

I loved the clarity and how he checked back to confirm my flight.

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user luceroa7
1 review
0 helpful votes
  • Send Message
April 11th, 2023
Verified purchase

Everything was good, I hope still here but flight.

Reason I chose this business:

For internet

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user saigonm
1 review
0 helpful votes
  • Send Message
April 10th, 2023
Verified purchase

The service was excellent and really helpful site.

Reason I chose this business:

Great service

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user nathaliel88
1 review
0 helpful votes
  • Send Message
August 29th, 2022
Verified purchase

Easy to manoeuvre through the website and feedback was clear. Thank you

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Nathalie L.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user elizabethv1131
1 review
0 helpful votes
  • Send Message
April 10th, 2023
Verified purchase

It was straight forward compared to others. I'd recommend eDreams

Reason I chose this business:

Because I was looking for a good deal. I found it with eDreams

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user richards4766
1 review
0 helpful votes
  • Send Message
September 27th, 2022
Verified purchase

A bit too rushed for an indecisive, slow-thinking traveller.

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user theoi7
1 review
0 helpful votes
  • Send Message
September 26th, 2022
Verified purchase

Good payment process, just hoped that it would be less expensive

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user mattheosb
1 review
0 helpful votes
  • Send Message
April 6th, 2023
Verified purchase

Good yeah thumbs up
… *** &&&@@@@@ ****** ……
At least fifty characters

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user kristinah283
1 review
0 helpful votes
  • Send Message
April 7th, 2023
Verified purchase

It was good
Pretty straight forward and easy to process

Reason I chose this business:

I have use them before and it good process with them

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user loric1165
1 review
0 helpful votes
  • Send Message
April 6th, 2023
Verified purchase

Great job well done. Very good help in the whole travel. Thank you

Reason I chose this business:

Fort discount

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user maryh4332
1 review
0 helpful votes
  • Send Message
April 6th, 2023
Verified purchase

Easy to navigate and purchase tickets for future trip

Reason I chose this business:

Referred by friend

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user alfreda142
1 review
0 helpful votes
  • Send Message
August 27th, 2022
Verified purchase

Excellent best thing that happened on my birthday weekend

Reason I chose this business:

Online advertising

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Alfred A.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user isaiahf40
1 review
0 helpful votes
  • Send Message
April 5th, 2023
Verified purchase

It was very convenient transacting on your platform.

Reason I chose this business:

It's convenient

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user johnv2061
1 review
0 helpful votes
  • Send Message
May 5th, 2023
Verified purchase

It was ok but I now have a problem with this Prime thing keep sending me junk mail.

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user sibylb7
1 review
0 helpful votes
  • Send Message
August 26th, 2022
Verified purchase

Haven't gone on my trip yet, but hope all goes well.

Reason I chose this business:

Had good benefits

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Sibyl B.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user antonios425
1 review
0 helpful votes
  • Send Message
April 4th, 2023
Verified purchase

Really nice to deal with your app. Easy and strait forward.

Reason I chose this business:

Easy to use

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user ledjob
1 review
0 helpful votes
  • Send Message
August 26th, 2022
Verified purchase

I had an overall Good experience with the reservation

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Ledjo B.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user daya11
1 review
0 helpful votes
  • Send Message
August 26th, 2022
Verified purchase

Lot of sites and offers. E DREAMS was tbe best. Congratulation

Reason I chose this business:

Fast and trustfull

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Day A.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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