• eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 3.9 stars from 8,427 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 76.2%
Positive
2,246
Neutral
232
Negative
470
504
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

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Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Reviews (8,427)

Rating

Timeframe

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Other

Reviews that mention popular keywords

customer service (564) credit card (159) return flight (120) booking process (101) booking experience (53) booking confirmation (76) book flights (177) time booking (36)
Thumbnail of user eugener217
1 review
0 helpful votes
  • Send Message
March 8th, 2023
Verified purchase

It was quick to book airline tickets and a lot cheaper

Reason I chose this business:

Was one of the options and showed cheaper price on a selected flight

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Eugene R.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user donalde367
1 review
0 helpful votes
  • Send Message
March 7th, 2023
Verified purchase

EDreams was helpful in securing a flight at reasonable hours of the day.

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Donald E.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user andrewc2205
1 review
0 helpful votes
  • Send Message
March 7th, 2023
Verified purchase

Straightforward booking process. Confirmation received within timeframe set.

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Andrew C.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user tsilyad
1 review
0 helpful votes
  • Send Message
March 6th, 2023
Verified purchase

I am very happy that make my flight and the price is good

Reason I chose this business:

From the computer

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Tsilya D.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user hazeld84
1 review
0 helpful votes
  • Send Message
April 5th, 2023
Verified purchase

Didn't like when the price changed instantly especially very near to check out.

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user aliahmeds1
1 review
0 helpful votes
  • Send Message
March 6th, 2023
Verified purchase

Better rates and easy of booking from various options

Reason I chose this business:

Better rates

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Ali Ahmed S.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user loycen1
1 review
0 helpful votes
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August 10th, 2022
Verified purchase

This website made my booking easier, and discounts is only with them

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Loyce N.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user ashishn15
1 review
0 helpful votes
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September 9th, 2022
Verified purchase

Good. Online and better connection in Europe ………………

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user mohameda734
1 review
0 helpful votes
  • Send Message
March 5th, 2023
Verified purchase

Good services and provide us usually with information

Reason I chose this business:

Kiwi suggestion

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Mohamed A.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user thomasc2551
1 review
0 helpful votes
  • Send Message
September 8th, 2022
Verified purchase

Boarding passes not received until 2.5 hours before flight. This is much to late.

Reason I chose this business:

Had used them before with no problems

Thumbnail of user radenkov
1 review
0 helpful votes
  • Send Message
August 9th, 2022
Verified purchase

Im satisfied with service that you provided for me

Reason I chose this business:

Friend recomended

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Radenko V.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user mirzaa23
1 review
0 helpful votes
  • Send Message
April 4th, 2023
Verified purchase

Including ideal payment option would be better. Otherwise smooth service.

Reason I chose this business:

Easy to compare available flights.

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user simaoc3
1 review
0 helpful votes
  • Send Message
August 9th, 2022
Verified purchase

It was easy and efficient. I think overall is very good

Reason I chose this business:

My wife directed me

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Simao C.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user jamesc5365
1 review
0 helpful votes
  • Send Message
August 9th, 2022
Verified purchase

Best and well served, really wonderful experience. Keep on the good work.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear James C.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user musheera1
1 review
0 helpful votes
  • Send Message
March 4th, 2023
Verified purchase

Very nice experience with edreams recommend to all

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Musheer A.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user gajadharb
1 review
0 helpful votes
  • Send Message
March 4th, 2023
Verified purchase

It was good. But I wish to receive e-tickets clear and understandable

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Gajadhar B.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user riddhid
1 review
0 helpful votes
  • Send Message
March 4th, 2023
Verified purchase

Quick cheap service, very smooth experience would recommend

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Riddhi D.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user shamsulh4
1 review
0 helpful votes
  • Send Message
September 8th, 2022
Verified purchase

Hi. Please sent me email ticket original pdf copies. Thanks

Reason I chose this business:

Hi. Please sent me email ticket original pdf copies. Thanks

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user danielb2752
1 review
0 helpful votes
  • Send Message
August 9th, 2022
Verified purchase

Im satisfied, they are great. Have a safe flight. See ya

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Daniel B.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user tallia
1 review
0 helpful votes
  • Send Message
March 3rd, 2023
Verified purchase

Not interested to fill this in sorry, hope you understand

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Talli A.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user jelenav8
1 review
0 helpful votes
  • Send Message
August 9th, 2022
Verified purchase

Booking is easy, safe payment. I've never had any bad experience with them.

Reason I chose this business:

Edreams had the best price conditions.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Jelena V.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user lees975
1 review
0 helpful votes
  • Send Message
March 3rd, 2023
Verified purchase

Easy to book, pay and manage the booking. Been very helpful for an insurance claim too

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Lee S.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user jannisaariciau
1 review
0 helpful votes
  • Send Message
September 7th, 2022
Verified purchase

I got at least 4 emails a day since booking this flight

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user shaniquew10
1 review
0 helpful votes
  • Send Message
March 3rd, 2023
Verified purchase

Flights,hotel,taxi so many options and prices affordable.

Reason I chose this business:

A friend told me about edreams, i compare it to others and its quite easy to use.

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Shanique W.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user tonyr1006
1 review
0 helpful votes
  • Send Message
March 3rd, 2023
Verified purchase

Awesome! Easy booking and let u know when everything is booked!

Reason I chose this business:

Cheapest flights

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Tony R.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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