• eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 3.9 stars from 8,427 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 76.2%
Positive
2,246
Neutral
232
Negative
470
504
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

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Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Reviews (8,427)

Rating

Timeframe

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Other

Reviews that mention popular keywords

customer service (564) credit card (159) return flight (120) booking process (101) booking experience (53) booking confirmation (76) book flights (177) time booking (36)
Thumbnail of user marianar62
1 review
0 helpful votes
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July 17th, 2022
Verified purchase

Is good, you get enough information before your flight

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Mariana R.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user janeteg
2 reviews
0 helpful votes
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July 16th, 2022
Verified purchase

Great site to search for last minute flights at affordable price.

Reason I chose this business:

Have used it several times!

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Janete G.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user nataliah50
1 review
0 helpful votes
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July 16th, 2022
Verified purchase

Everything is excellent, thank you)
It was quick and simple

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Natalia H.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user margarets1876
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

Once I got used to doing everything on the app, it was plain sailing

Reason I chose this business:

Cheapest flights

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Margaret S.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service"

Thumbnail of user clivem66
1 review
0 helpful votes
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January 25th, 2023
Verified purchase

Your prices kept changing whilst I was in the process of booking.

Reason I chose this business:

Just comparing prices

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user mamed2
1 review
0 helpful votes
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December 26th, 2022
Verified purchase

It was easy to make my flight white eDreams
Thanks

Reason I chose this business:

I work in the airport in amsterdam and iv raveled a lot but the Service of eDreams is one of the best

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Mame D.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service"

Thumbnail of user ogenerobuo
1 review
0 helpful votes
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August 15th, 2022
Verified purchase

Easy and good ' it his nice with eDreams ' my beast app

Thumbnail of user efrainv26
1 review
0 helpful votes
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July 16th, 2022
Verified purchase

After making multiple searches, I'll be using this service again.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Efrain V.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user kathrynh601
1 review
0 helpful votes
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July 15th, 2022
Verified purchase

To many follow up emails and duplicates of the same information.

Reason I chose this business:

It was available

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Kathryn H.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user gerardr93
1 review
0 helpful votes
  • Send Message
December 23rd, 2022
Verified purchase

Very good experience no hassle booking made so easy

Reason I chose this business:

Just browsing the website

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Gerard R.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service"

Thumbnail of user shoul
1 review
0 helpful votes
  • Send Message
December 22nd, 2022
Verified purchase

Sweet home looks like beautiful and fantastic make people wants to stay with families

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Shou L.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service"

Thumbnail of user arandim
1 review
0 helpful votes
  • Send Message
July 15th, 2022
Verified purchase

Cheap price and better with Amazon Prime, thank you

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Arandi M.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user irinap97
1 review
0 helpful votes
  • Send Message
December 22nd, 2022
Verified purchase

Everything went well, according to expectations, i will use this site again for sure.

Reason I chose this business:

Because of affordable flight prices.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Irina P.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user ismailm55
1 review
0 helpful votes
  • Send Message
July 15th, 2022
Verified purchase

Great service and easy overall use of website functions

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Ismail M.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user rogern320
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

Helped a family member return home after visiting...the process was easy.

Reason I chose this business:

Easy & to a smaller airport.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Roger N,

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!

Sincerely,

Customer Service

Thumbnail of user daidungn
1 review
0 helpful votes
  • Send Message
July 15th, 2022
Verified purchase

Booking has been made very quickly and with reasonable price

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Dai Dung N.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user elisat59
1 review
0 helpful votes
  • Send Message
January 18th, 2023
Verified purchase

I found The process to be more than a bit confusing

Reason I chose this business:

To get trip

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user thandon1
1 review
0 helpful votes
  • Send Message
July 15th, 2022
Verified purchase

Professional and efficiently undertaken. The booking was done very swiftly

Reason I chose this business:

Came across it on the internet

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Thando N.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user nikip40
1 review
0 helpful votes
  • Send Message
December 19th, 2022
Verified purchase

Super everything what i expected, quick,and very nice price

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Niki P.,

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!

Sincerely,

Customer Service

Thumbnail of user davidw6046
1 review
0 helpful votes
  • Send Message
December 18th, 2022
Verified purchase

Easy to book and good value. Confirmation came through promptly.

Reason I chose this business:

Came across you in general flight search.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear David W.,

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!

Sincerely,

Customer Service

Thumbnail of user samo399
1 review
0 helpful votes
  • Send Message
July 14th, 2022
Verified purchase

Great platform to find flights and other travel needs.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Sam O.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user laurah2750
1 review
0 helpful votes
  • Send Message
December 18th, 2022
Verified purchase

It was easy to use and quick. Not complicated at all

Reason I chose this business:

It chose me.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Laura H.,

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!

Sincerely,

Customer Service

Thumbnail of user anthonyc2381
1 review
0 helpful votes
  • Send Message
December 16th, 2022
Verified purchase

Excellent. I found the perfect dates for my short break in Germany

Reason I chose this business:

Word of mouth promo and gave it a try

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Anthony C.,

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!

Sincerely,

Customer Service

Thumbnail of user yuriskyg
1 review
0 helpful votes
  • Send Message
July 14th, 2022
Verified purchase

Everything was absolutely perfect, great service for real

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Yurisky G.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user alest1
1 review
0 helpful votes
  • Send Message
July 14th, 2022
Verified purchase

Everytime great although this time it took hours to get confirmation…recommended

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Ales T.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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