• eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 3.9 stars from 8,418 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 76.2%
Positive
2,244
Neutral
233
Negative
469
504
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

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Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Reviews (8,418)

Rating

Timeframe

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Other

Reviews that mention popular keywords

customer service (564) credit card (159) return flight (120) booking process (101) booking experience (53) booking confirmation (76) book flights (177) time booking (36)
Thumbnail of user mahmoude53
1 review
0 helpful votes
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September 9th, 2022
Verified purchase

التجربه جيده ولكن واجهت مشكله في الدفع
اتمني مرجعه نظام الدفع

Reason I chose this business:

توصيه من صديق

Thumbnail of user yvelisep
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

Realizo mi solicitud en el tiempo establecido con muy buenos beneficios

Reason I chose this business:

Fortuitamente

Thumbnail of user mohamedh216
Mohamed H. – eDreams Rep

Dear Yvelise P.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user diegor164
1 review
0 helpful votes
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February 9th, 2023
Verified purchase

Conseguí la información por internet y eran más económicas que las demás.

Reason I chose this business:

Las ofertas fueron fabulosas.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Diego R,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user reutc
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

מחיר טוב ומשתלם, מרוצה מאוד.
רק חיסרון שלא ניתן לעשות צק אין מראש

Thumbnail of user fedirk
1 review
0 helpful votes
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July 31st, 2022
Verified purchase

супер аажмзахпл вжмжажадьмьа азаллалвлч вжаплоав. ала

Reason I chose this business:

крутые

Thumbnail of user doukasm
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

Η ανταπόκριση ήταν άμεση και αποτελεσματική. Αισθάνεσαι ότι είναι πάντα δίπλα σου.

Reason I chose this business:

Τυχαία

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Doukas M,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user valdistrudysc
1 review
0 helpful votes
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July 28th, 2022
Verified purchase

Muy buen servicio, mucha rapidez, precisión. Excelente atención.

Thumbnail of user tareke25
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

قدمت طلب تغيير ميعاد الرحلة من يومين... وحتى الآن الطلب لم يتم تنفيذه...ولا اعرف سبب تأخر الرد

Reason I chose this business:

نصيحة من صديق

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user natanm17
1 review
0 helpful votes
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July 29th, 2022
Verified purchase

Amazing amazing amazing. Amazing amazing amazing man so awesome

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Natan M.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user atlantal15
1 review
0 helpful votes
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January 16th, 2023
Verified purchase

N/a………………………………………………………………………………………………………………………..

Reason I chose this business:

Requested by a friend

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Atlanta L,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user iuliias3
1 review
0 helpful votes
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January 16th, 2023
Verified purchase

………………………………………………………………………………………………………………………………..

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user vb109
1 review
0 helpful votes
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July 16th, 2022
Verified purchase

Fair prices fair prices fair prices fair prices fair prices

Reason I chose this business:

Fair prices

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear V B.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user athmanei
1 review
0 helpful votes
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January 27th, 2023
Verified purchase

Mi experiencia ha esta bien Gracias por hacerlo fácil

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Athmane I.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service"

Thumbnail of user victoriab950
1 review
0 helpful votes
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July 14th, 2022
Verified purchase

Здравствуйте я хотела бы узнать, пологается мне на мой полет ручная кладь

Reason I chose this business:

Я купила 4 билета Тель Авив - Кёльн Туда и обратно У меня такой вопрос есть ли ручная кладь если да то сколько килограмм можно

Thumbnail of user trulsw
1 review
0 helpful votes
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July 14th, 2022
Verified purchase

Rask og effektiv hjemmeside for bestilling av reise.

Thumbnail of user museyibh
1 review
0 helpful votes
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December 9th, 2022
Verified purchase

я уже 10 лет покупаю билеты на самолет через eDreams это самый лучший вариант

Reason I chose this business:

Потому что eDreams никогда не подводит

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Museyib H.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service"

Thumbnail of user silvanap27
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Excelentes precios y muy rapida atención habveje. Msv

Reason I chose this business:

Recomendación

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Hola Silvana P,

Solo queremos darte las gracias por escribir esta reseña. ¡Este tipo de comentarios nos ayudan muchísimo!

Estamos muy agradecidos de tener clientes como tú y esperamos que continúes con nosotros muchos años.

Atentamente,
Atención al Cliente

Thumbnail of user walidm31
1 review
0 helpful votes
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July 13th, 2022
Verified purchase

أنا اشكركم جدا علي قيامكم بهذه الرحله ونريد منكم المزيد دائما

Reason I chose this business:

لأنكم أفضل

Thumbnail of user gersonb8
1 review
0 helpful votes
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July 11th, 2022
Verified purchase

No había utilizado esta página y la experiencia ha sido muy buena

Reason I chose this business:

Por referencia

Thumbnail of user leidyb7
1 review
0 helpful votes
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November 26th, 2022
Verified purchase

Exelente - volveria a hacer reservaciones con edreams

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Leidy B,

Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.

Sincerely,

Customer Service

Thumbnail of user juanl418
2 reviews
0 helpful votes
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July 12th, 2022
Verified purchase

Muy satisfactoria, todo bien organizado y rápida asistencia en la reservación del vuelo

Reason I chose this business:

Because is good service

Thumbnail of user holvert
1 review
0 helpful votes
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December 22nd, 2022
Verified purchase

Muy buena experiencia es un buen servicio y fácil de hacer

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user dilrubaa
1 review
0 helpful votes
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December 21st, 2022
Verified purchase

Bilgilendirme Yetersiz. Sayfa oldukça karışık ve alanlara oluşmakta sorun yaşıyoruz.

Thumbnail of user rodrigot29
1 review
0 helpful votes
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November 14th, 2022
Verified purchase

Estuvo bien, demoró un poco más de lo debido en llegar la confirmación.

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Hola Rodrigo T,

Solo queremos darte las gracias por escribir esta reseña. ¡Este tipo de comentarios nos ayudan muchísimo!

Estamos muy agradecidos de tener clientes como tú y esperamos que continúes con nosotros muchos años.

Atentamente,
Atención al Cliente

Thumbnail of user marciam451
1 review
0 helpful votes
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November 5th, 2022
Verified purchase

Ok me pareció bien. Resulto poco el tiempo con la tarjeta

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Hola Marcia M,

¡Mil gracias por tu comentario! Nos alegra muchísimo que hayas disfrutado de nuestro servicio.

Somos muy afortunados de contar con clientes tan increíbles como tú.

Atentamente,

Atención al Cliente

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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