• eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 3.9 stars from 8,418 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and book flights. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 76.2%
Positive
2,244
Neutral
233
Negative
469
504
See all photos
Special offer from eDreams
Save money every time you book with Prime!
Join Now Gain trust and grow your business with customer reviews
How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

See full review
Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Reviews (8,418)

Rating

Timeframe

Locations

Other

Reviews that mention popular keywords

customer service (564) credit card (159) return flight (120) booking process (101) booking experience (53) booking confirmation (76) book flights (177) time booking (36)
Thumbnail of user urmatk
1 review
0 helpful votes
  • Send Message
September 20th, 2023
Verified purchase

Snnsbanamsmsbshanzbzhsnsmsnnsndbdhsns. Ja kn Baja. Mama a an

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user mohamedr114
1 review
0 helpful votes
  • Send Message
July 4th, 2023
Verified purchase

Okayhrhrnejejenenejenenejejejrjrjejejejejejejejejejrjrjrjejejejeje

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user lesleyd133
1 review
0 helpful votes
  • Send Message
July 1st, 2023
Verified purchase

.***********************************

Thumbnail of user vasiled4
1 review
0 helpful votes
  • Send Message
July 1st, 2023
Verified purchase

Good Hdhdhdjdnxnxndjsjsjsjsjsjsjwjsjshshwjznsdnsjsj

Reason I chose this business:

Good service

Thumbnail of user lucif5
1 review
0 helpful votes
  • Send Message
July 1st, 2023
Verified purchase

User friendly.jhfjhfjhfjhfjhf,jgfgjfjhfjhfhjfyjffiy

Reason I chose this business:

Sister recommended

Thumbnail of user jahnp2
1 review
0 helpful votes
  • Send Message
July 1st, 2023
Verified purchase

Muy buena excelente. La mejoooooooooooooooooooooooooooooooooooor

Reason I chose this business:

Recomendacion

Thumbnail of user amita68
1 review
0 helpful votes
  • Send Message
November 9th, 2022
Verified purchase

…………****************************; 7;$;$7; 7; 7;

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Amit A,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,

Customer Service

Thumbnail of user nomyx
1 review
0 helpful votes
  • Send Message
October 8th, 2022
Verified purchase

*******111**************kkkkkpqpkdjjdjrkfiijkdodjkfijj

Reason I chose this business:

Jdjxkoendhgdiksonbhdnspsndhiwjbgdjrhj

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear Nomy X,

We can’t thank you enough for the kind words about our service. Your review means a lot to us.

Sincerely,

Customer Service

Thumbnail of user vojislavp
1 review
0 helpful votes
  • Send Message
November 7th, 2022
Verified purchase

Ngdvhfvbggvhgvvffbjhfvbhfxvgcvfccc jvvjfcddghj ncgg.!

Thumbnail of user dareiosm
1 review
0 helpful votes
  • Send Message
October 27th, 2022
Verified purchase

Fine... Xcxxxxxxxxxxzzzzzzzzzzzzzzzzzzzxxxxxxxxxxxxxxxxxxxx

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user nicolaeb6
1 review
0 helpful votes
  • Send Message
September 27th, 2022
Verified purchase

Yes Okehehshshshshshsahapzzhaahbabaahahahahahufcududud

Thumbnail of user dinaa96
Dina A. – eDreams Rep

"Dear Nicolae B,

We can’t thank you enough for the kind words about our service. Your review means a lot to us.

Sincerely,

Customer Service"

Thumbnail of user andrejf4
1 review
0 helpful votes
  • Send Message
October 26th, 2022
Verified purchase

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user joec2212
1 review
0 helpful votes
  • Send Message
June 14th, 2023
Verified purchase

Ninguna tidavua bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user mahesha30
1 review
0 helpful votes
  • Send Message
June 11th, 2023
Verified purchase

Good cvvvvvbvbnnvvjnjhffgghjhhgffffggghjjbggggggggffdrrrfj
Hygty

Thumbnail of user alissae18
1 review
0 helpful votes
  • Send Message
October 19th, 2022
Verified purchase

Xxxdgjklj yes eyjncvjgcbnkhfdvnjjgdxbnjfdbmvchjhffjn

Thumbnail of user franciscot99
1 review
0 helpful votes
  • Send Message
October 14th, 2022
Verified purchase

Xxzxxxxxxxxxxxxxxxxxxxdddxdddddddeeetgbhtrdffffdfffff

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adelaydew
1 review
0 helpful votes
  • Send Message
June 9th, 2023
Verified purchase

Good oooooooooooooooooooooooooooo*******000**************

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user rosan86
1 review
0 helpful votes
  • Send Message
October 13th, 2022
Verified purchase

... llllll///////////lllloooooijuhygtfrekolitay lolita

Thumbnail of user leis12
1 review
0 helpful votes
  • Send Message
September 13th, 2022
Verified purchase

Goodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodhoodgoodgoosgoosgoos

Thumbnail of user dinaa96
Dina A. – eDreams Rep

Dear SHUHAN.,

We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!

Sincerely,
Customer Service

Thumbnail of user roselg1
1 review
0 helpful votes
  • Send Message
May 15th, 2023
Verified purchase

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxccccccc

Reason I chose this business:

Jejdjducbdjdndbdjdndjdndjxjdjxjx

Thumbnail of user gudnig1
1 review
0 helpful votes
  • Send Message
September 8th, 2022
Verified purchase

Itkdkdnfkfkfmflxmdldldmdlfldmdlflxþdlxmdkxkxmxmxnxnxm

Thumbnail of user jovitat6
1 review
0 helpful votes
  • Send Message
September 3rd, 2022
Verified purchase

Zmmxmxmxmmxmxbsbsbshshhashzhhshhashssjjsjsjzjjzjsjsjz

Thumbnail of user parvizn3
1 review
0 helpful votes
  • Send Message
April 27th, 2023
Verified purchase

Удобно и быстро, правда цены высокие, но это детали...

Reason I chose this business:

Случаянно

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user alimoud1
1 review
0 helpful votes
  • Send Message
April 20th, 2023
Verified purchase

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Reason I chose this business:

Xxxxxxxxxcc

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user gregorb7
1 review
0 helpful votes
  • Send Message
September 3rd, 2022
Verified purchase

Alles Ok, simplegggggggggggghggggggggggggggggggggggggggggggghghhhhhhhhhhh

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

How do I know I can trust these reviews about eDreams?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about eDreams?